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Amcrest XVR/H5 User Manual Download Page 89

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be the same or lower than the MTU of the gateway. This way, packets can be reduced, and the network
transmission efficiency be enhanced. The following MTU values are for reference only.

•

1500:

Ethernet information packet maximum value and it is also the default value. It is the typical setup when

there is no PPPoE or VPN. It is the default setup of some routers, switches, and network adapters.

•

1492:

Recommend value for PPPoE.

•

1468:

Recommend value for DHCP. Preferred DNS server: This field allows the user to enter the DNS server IP

address.

•

Alternate DNS server: This field allows the user to enter the Alternate DNS server IP address.

•

LAN download: This checkbox allows the user to enable the user to process the downloaded data first. The
download speed is 1.5X or 2.0X compared to the normal streaming speed.

Note:

To test the network connections set in this menu, click on the

Test

button. To apply the settings to your DVR,

click on

Apply

. If you wish to exit this menu, click on the

Back

button.

6.2.2. Connection

This screen allows users to configure port connections. It is important that the system is rebooted if any changes
are made to the settings on this screen. Also, ensure that port values do not conflict. Below is a screenshot of the
connection screen:

Below is an explanation of the fields on the Connection settings screen:

•

Maximum Connection

: This field represents the maximum number of users that can be connected to the DVR at

the same time. The maximum number of users the DVR can support at one time is 128.

•

TCP Port:

This field designates the Transmission Control Protocol (TCP) port number. The default value is 37777.

•

UDP Port:

This field designates the User Datagram Protocol (UDP) port number. The default value is 37778.

•

HTTP Port:

This field designates the Hypertext Transfer Protocol (HTTP) port number. The default value is 80.

•

RTSP Port:

This field designates the Real Time Streaming Protocol (RTSP) port number. The default value is 554.

•

HTTPS Port:

This field designates the Hypertext Transfer Protocol Secure (HTTPS) port number. The default value

is 443.

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Summary of Contents for XVR/H5

Page 1: ...Digital Video Recorder User Manual Version 1 0 0 Revised October 12th 2018...

Page 2: ...Information 13 3 3 1 Power Supply Connection 13 3 3 2 Video Input Output Connections 13 3 3 3 Audio Input Output Connections 14 3 3 4 USB Port 14 3 4 DVR Assembly Guide 14 3 4 1 Using an Amcrest 4 in...

Page 3: ...4 Real time Backup 32 4 4 5 Mute 32 4 4 6 Bidirectional Talk 33 4 4 7 Remote DVRs 33 4 5 Navigation Bar 33 4 6 Shortcut Menu 34 4 7 Main Menu 35 4 8 Function Tiles 36 4 8 1 Video 36 4 8 2 Alarm 46 4 8...

Page 4: ...84 6 1 7 Calling the OSD Menu 85 6 1 8 Channel Type 86 6 1 10 Coaxial Upgrade 86 6 2 Network 87 6 2 1 TCP IP 87 6 2 2 Connection 89 6 2 3 PPPoE 90 6 2 4 DDNS 90 6 2 5 Email 91 6 2 6 UPnP 93 6 2 7 Mult...

Page 5: ...126 6 6 2 Log 127 6 6 3 Event 128 6 6 4 Network 129 7 Web Operation 135 7 1 Local Web Access 135 7 2 Remote Web Access 137 7 2 1 UPnP DDNS Remote Access Setup 137 7 2 2 Port Forwarding Remote Access S...

Page 6: ...that your camera has the latest firmware as listed on www amcrest com firmware Never use the default password for your camera Always ensure that your password is at least 8 10 characters long and con...

Page 7: ...open the package and check to ensure that all the components are present Contact the retailer that you purchased from or Amcrest directly if anything is broken or missing in the package 1 Features and...

Page 8: ...support search fast forwarded playback recorded searches and downloading of videos and screenshots The DVR can also playback in slow motion backwards and frame by frame as needed When recording the D...

Page 9: ...properly 4 USB Port Connects to external DVRs such as a mouse or USB storage DVR 2 2 Rear Panel This is for example purposes only the diagram represents a 4 Channel system however is applicable to al...

Page 10: ...meras The RS485_A port will be connected by a cable A and RS485_B B cable 7 USB port Connects to an external DVR such as a mouse keyboard or external USB storage DVR 8 VGA port Outputs analog video da...

Page 11: ...aracter Double left click mouse Implement special control operation such as double click one item in the file list to playback the video In multiple window mode double left click one channel to view i...

Page 12: ...ttp amcrest com security camera systems html and find the product you purchased then scroll down and click the What s Included tab If any item is missing please contact us as soon as possible so we ca...

Page 13: ...hould comply with your national standards The input video signal should have high SNR low distortion low interference natural color and suitable brightness To guarantee the stability and reliability o...

Page 14: ...n active sound microphone to get the best audio quality Audio transmission is like video transmission Try to avoid interference look out for dry joints loose contacts and keep the audio DVRs and cable...

Page 15: ...Amcrest Support at support amcrest or by giving us a call at 888 212 7538 Setting up the cable connections The following instructions will show you how to set up the cables for the DVR cameras as well...

Page 16: ...DVR 5 Secure the coaxial extension cable to the camera s video cable port Then connect a power adapter to the camera s power adapter port and plug the power adapter into a wall socket or power source...

Page 17: ...ency and allows for real time highly reliable video security without loss or delay The cameras connect point to point directly to the DVR BNC which provides a highly secure closed network as well as a...

Page 18: ...to set mode configurations for your specific DVR Step 1 Connect a BNC coaxial cable to the video out connection of your camera Step 2 Connect the male end of the DC power connector of the BNC coaxial...

Page 19: ...t switch for your DVR To factory reset the DVR unplug the DVR from power Once power is removed from the unit press and hold the factory reset switch for 4 5 seconds Continue holding the reset switch a...

Page 20: ...r router modem Connect the Ethernet cable to the Ethernet Port of the DVR Plug the power adapter into a wall outlet Connect the power cable to the DVR 4 1 2 Shut down Click the logout button located o...

Page 21: ...trols Main Menu Interface section If the password for the administrator account is misplaced forgotten or a user is locked out contact Amcrest Support via one of the following options as a hard passwo...

Page 22: ...ll need to assign security questions These are an added security feature that will help you obtain your password To begin select a question from the drop down menus for Question 1 Question 2 and Quest...

Page 23: ...e for your specific location If you wish to utilize daylight savings time toggle the DST toggle switch to the on position Once you have selected the proper date and time for your DVR click the Next bu...

Page 24: ...configure the network settings If you want to set your DVR up to have a static IP toggle the DHCP toggle switch to the off position Note To test the connectivity of the DVR to your network click on th...

Page 25: ...client Amcrest View Pro app as well as quick access to your DVR s serial number The serial number for your DVR is used to add the device into the Amcrest View Pro app For more information on app setu...

Page 26: ...hannels you would like the settings to apply with To return to the previous menu click the Back button When you have successfully completed setting up your desired encode settings click the Next butto...

Page 27: ...turn to the previous menu click the Back button When you have successfully completed setting up your desired encode settings click the Next button to save and proceed to the next screen 4 3 6 Basic Th...

Page 28: ...opy and apply the settings to multiple channels if they apply To copy the encode settings to multiple channels press the Copy button and select which channels you would like the settings to apply with...

Page 29: ...mpleted initial setup of the DVR you will notice a video wall The video wall will display all live connected cameras excluding IP cameras Note The number of screens displayed will be dependent on the...

Page 30: ...plays when the video loss is detected This icon displays when the channel monitoring is locked Note To switch the position of two channels point to one of the two channels and drag the window to the o...

Page 31: ...playback interface will be displayed The instant playback feature has the follow features Move the slider to choose the time you want to start playing Play pause and close playback The information suc...

Page 32: ...e models when the image is enlarged the selected area is zoomed proportionally according to the window When the image is enlarged you can drag the image toward any direction to view other enlarged are...

Page 33: ...nt connected DVRs By clicking the Camera Registration interface is displayed For details about adding the remote DVRs 4 5 Navigation Bar The navigation bar allows you to access functions more efficien...

Page 34: ...sure your system is operating on the latest firmware 4 6 Shortcut Menu By right clicking the mouse on the live view screen the following menu opens For more information on the shortcut menu and its f...

Page 35: ...is as default Select Show Face List the detected face snapshots are displayed in the bottom of the live view screen Auto Focus Point to the channel window and right click on it to open the shortcut me...

Page 36: ...count settings and view information 3 Live Click to go to the live view screen 4 When you point to the current user account is displayed 5 Click select Logout Reboot or Shutdown according to your actu...

Page 37: ...the type and time period of the current recorded video In the 4 channel layout there are four time bars are displayed in the other view layouts only one time bar is displayed Click on the colored area...

Page 38: ...is displayed in the four channel view The maximum is eight channels Click to switch the streams indicates main stream and indicates sub stream 10 Video Splice Splice a section of recorded video and sa...

Page 39: ...ring fast playback click to slow down the speed of fast playback Fast Playback During playing back click to set the speed of fast playback as FastX2 FastX4 FastX8 or FastX16 During slow playback click...

Page 40: ...e click anywhere in the time bar colored area to start playback Next click on the time bar to select the start time and then click the icon to start clipping To stop clipping a video click on the icon...

Page 41: ...To utilize this function select channel you wish to play from the CAM NAME list and click on the icon You can also double click anywhere in the time bar colored area to start playback Next click on t...

Page 42: ...a file To begin marking a file select the icon located in the playback interface The Add Mark dialog box will then be displayed In the Name field of the dialog box enter a name for the mark and then...

Page 43: ...s before the marked time If there is not it will not Managing Marked Video in the Mark List interface click on the icon to display the manager interface By default the manager manages all the marked v...

Page 44: ...d click on the icon to allow the system to play All snapshots related to that specific channel will be played at the configured intervals You can also double click anywhere on the time bar to playback...

Page 45: ...enter a specific time of a file to view a file from a specific time To return to the playback interface click on the icon Locking and Unlocking a Recorded Video To lock the recorded video in the File...

Page 46: ...rm action events Alarm Info This feature allows you to search for specific types of alarm information related to the system These specific types of alarms include Motion Detection Video Loss Tampering...

Page 47: ...ceives an alarm the connected external alarm will generate an alarm which can be configured in this section You can connect to the output port of the DVR if a port is available on your specific model...

Page 48: ...ing the accuracy and validity of motion detect It can filter the meaningless alarms that are activated by the objects such as falling leaves flies The detection range by PIR is smaller than the field...

Page 49: ...n and auto recording functions must be enabled PTZ Click Setting to display the PTZ interface Enable PTZ activation function For each PTZ camera select the preset that you want to be called when an al...

Page 50: ...sitivity is the amount of change required to increase the motion detected by a percentage The lower the sensitivity the more movement is required to trigger an alarm Threshold is the level that the mo...

Page 51: ...ur clocks you wish to enable Define several days of the week by clicking the icon before each day The icon selected will then switch to the icon which indicates it is linked Define for all days of the...

Page 52: ...re the video loss settings on your DVR select the Video Loss tab in the Video Detect menu and toggle the Enable switch to the on position For more information on the settings set in this menu refer to...

Page 53: ...conds to 300 seconds and the default value is 10 seconds Tour Select the Tour check box to enable a tour of the selected channels Note To use this function make sure tour is enabled by going to Main M...

Page 54: ...en In this menu you will define the tampering period for the selected channel By default it is it is active to record 24 7 You can define the period or schedule Define a period for a specified day of...

Page 55: ...begin recording For example if the anti dither time is set to 10 seconds each alarm may last 10 seconds if the local alarm is activated During the process if the system detects another local alarm sig...

Page 56: ...n a motion detection alarm is triggered Buzzer Allows the user to trigger a buzzer once a motion event is detected Log Allows the user to log all motion detected events that are triggered in the DVR V...

Page 57: ...h day The icon selected will then switch to the icon which indicates it is linked Define for all days of the week by clicking on the icon located by the All option Each day will then switch to the ico...

Page 58: ...rtions of RGB colors Out of Focus Blurry video is caused during camera shooting transferring and processing Such condition is a common image quality reduction problem and defined as out of focus Overe...

Page 59: ...etected o HDD Error The hard drive has an error o HDD No Space The hard drive is about to or has run out of space Enable This checkbox allows the user to enable the features below for the specified ev...

Page 60: ...DVR s network connection Below is a screenshot of the Network Abnormality settings screen Event Type This field allows the user to specify which Network abnormality event type they would like to confi...

Page 61: ...e to configure settings for Login DVR has reached limit of allowed login attempts Enable This checkbox allows the user to enable the features below for the specified event type Attempts This is the nu...

Page 62: ...allows you to search and backup data to an external USB storage DVR The DVR has two USB ports one in the front and one in the back to utilize this function 4 10 1 Configuring Backup Settings When you...

Page 63: ...the File Format list select the file format that you want to search To begin backing up data to your external USB storage DVR click on the Search button in the backup menu to search for the indicated...

Page 64: ...ser interface GUI The higher the value the more transparent the GUI becomes Resolution Select resolution for the video The default resolution for VGA port and HDMI port is 1280 1024 Note Some of the r...

Page 65: ...channels as needed In the channel list for example in the channel 9 list you can select 10 and the channel 9 and channel 10 will exchange positions on the screen When you have successfully configured...

Page 66: ...iew 8 or other modes that are supported by the DVR o Add This button allows the user to add a channel to the tour o Delete This button allows the user to remove a channel from the tour o Move Up This...

Page 67: ...Split list do not select View1 When you have finished selecting the appropriate group order click OK to complete the process If you do not wish to proceed with the group function click Back to exit th...

Page 68: ...ick the Back button to exit the modify group interface 4 11 4 Zero Channel This screen is used to configure zero channel encoding functionality This feature allows for the preview of several channels...

Page 69: ...arrange is decided and selected dependent on the DVR capability and frame rate When you are finished configuring your zero channel settings click Apply to apply the settings to your DVR If you do not...

Page 70: ...two options MIC and Audio It is MIC by default The MIC function shares the same port with talkback function and the latter has the priority Note Use the file manager to configure audio files for your...

Page 71: ...71 When the audio file has been imported successfully you will see the file displayed in the file manager interface...

Page 72: ...you to access camera network storage system account and information directly related to your DVR 6 1 Camera This section allows you to access and modify settings associated with connected cameras on...

Page 73: ...is too big the dark area is likely to become darker and the light area over exposed If the value is too small the image is likely to become dim The value ranges from 0 to 100 The default value is 50...

Page 74: ...tting is recommended H 264 General profile encoding H 264B Baseline profile encoding This setting requires higher bit stream compared with other settings for the same definition Resolution In the Reso...

Page 75: ...om Audio input port The audio signal is input from camera Audio Format In the Audio Format list select a format that you need Audio Source Audio Format When you have finished setting up your encode co...

Page 76: ...become Interval Configures or customizes the snapshot frequency When you have finished setting up your configuration settings click on the Apply button to apply the settings to your DVR If you would...

Page 77: ...ings click on the Apply button to apply the settings to your DVR If you would like to revert the settings back to default click on Default To apply these settings to other channels on your DVR click o...

Page 78: ...he 1 2 3 4 buttons are activated 2 Click the buttons to select blocks 3 A triangle solid black block is displayed You can drag the block to the area that you want to cover and adjust the size of the b...

Page 79: ...he DVR Baud Rate In the Baud rate list select the baud rate for the PTZ camera The default is 9600 Data Bits The default is 8 Stop Bits The default is 1 Parity The default is NONE When you have finish...

Page 80: ...he square supports zooming Dragging upward is to zoom out and dragging downward is to zoom in The smaller the square the larger the zoom effect Note Not all models support this function and can only b...

Page 81: ...ons settings interface AUX Switch Click the Enter Menu icon to open the MENU OPERATION interface Configuring PTZ Presets This function allows for the creation and editing of preset camera configuratio...

Page 82: ...he Patrol No Click the Add Preset button to add another preset Continue adding presets as needed Click Del Preset to remove a preset from the tour Click Del Tour to delete the entire tour Note You can...

Page 83: ...n To access the PTZ border menu navigate to the expanded control panel and click on the icon On the PTZ interface provided click on the Border tab To set up borders move the camera using the PTZ contr...

Page 84: ...u wish to call in the No box Once you have entered this value click on the icon to access the pattern To stop calling the pattern click on the icon to exit Calling Auto Scan Using the expanded PTZ con...

Page 85: ...ccess the Menu Operation interface To enter the Main Menu of the OSD screen click on the Enter button in the Main Operation interface The OSD screen will appear on the live view screen To navigate in...

Page 86: ...or IP cameras and are dependent on the model you purchased The channel selection for analog cameras or IP cameras are in sequence For example if you want to select channels for IP cameras you need to...

Page 87: ...camera Note If the upgrade is successful the system will display a message indicating the upgrade is complete If the upgrade fails please check the format of the file you are using 6 2 Network This m...

Page 88: ...allows the user to enter a custom subnet mask The default subnet mask is 255 255 255 0 This number is used to determine which subnetwork the IP address belongs to Default Gateway This field allows the...

Page 89: ...Apply If you wish to exit this menu click on the Back button 6 2 2 Connection This screen allows users to configure port connections It is important that the system is rebooted if any changes are mad...

Page 90: ...s means is that even when the DVR is restarted moved or reconfigured it can keep the same IP address thus allowing remote users uninterrupted access to the DVR rather than having to request a new IP a...

Page 91: ...ce is being used on the DVR Domain Name This field allows the user to enter the domain name from the AMCREST DDNS service MAC Address The assigned MAC address for the DVR Internet Status The connectio...

Page 92: ...English and Arabic numerals It supports maximum 64 characters Attachment Enable the attachment function When there is an alarm event the system can attach snapshots as an attachment to the email Authe...

Page 93: ...inbox open a new tab and go to https myaccount google com security Scroll down and find 2 Step Verification under Password sign in method click the pencil icon and disable it To apply the settings cl...

Page 94: ...protocol you wish to modify UPnP Status This field shows the UPnP status and has two options o Offline This means that UPnP is offline o Successful This means that UPnP is working LAN IP This field al...

Page 95: ...VR using UPnP go to http amcrest com videos and view the video titled How to Gain Remote Access to Your DVR with Universal Plug and Play 6 2 7 Multicast Multicast is a feature that enables the DVR to...

Page 96: ...iscovery Protocol ff0x fb Multicast DNS ff0x 101 Network Time Protocol ff0x 108 Network Information Service ff0x 181 Precision Time Protocol PTP version 2 messages Sync Announce etc except peer delay...

Page 97: ...oxy port number Sub Device ID This field allows the user to enter the proxy ID number Note Do not enter a network default port for this port number It may result in a port conflict To confirm settings...

Page 98: ...manage the DVR in the WAN Note You can also enter the QR code of the Cell Phone Client and DVR SN by click clicking on the QR Code icon in the top right of the interface The icon can also be accessib...

Page 99: ...you can click on either Add Device or the icon in the upper right hand corner 3 Next you will need to select a DVR type from the Select Device Type menu Since we are adding a DVR to the application cl...

Page 100: ...this is your first time setting up your DVR the default username and password is admin Once this information is entered tap the Start Live View button and you should start seeing live video from the D...

Page 101: ...ing Select Overwrite to overwrite the recorded video files always from the earliest time Pack Mode Configure the time length and file length for each recorded video Auto Delete Old Files Configure whe...

Page 102: ...y function takes effect next time you record no matter you select the check box or not If the selected channel is recording the current recorded files will be packed and then start recording according...

Page 103: ...hen an intelligent alarm such as IVS triggers have been activated Intel recordings are represented by the color blue Note Intel events only apply to DVRs with IVS features Not all model DVRs will have...

Page 104: ...o choose from this menu When you are finished click OK to continue When you have finished applying your schedule settings be sure to click Apply to apply the settings to your DVR To revert to default...

Page 105: ...ch includes General MD motion detect video loss tempering diagnosis Alarm IoT alarms local alarms alarms from alarm box IPC external alarms IPC Offline alarms MD Alarm Intel IVS events face detection...

Page 106: ...ng schedule for your DVR on the timeline you can choose which record type you want to set and drag the mouse over specific time frames or you can click on the icon located on the right of the day you...

Page 107: ...nd select which channels you would like to be configured To select all channels click on the All button in this menu To exit the schedule menu click on Back button 6 3 3 HDD Manager This screen is mea...

Page 108: ...the hard drive is operating normally Error This means the DVR is experiencing an error when attempting to access the hard drive Disconnected This means that the HDD has disconnected from the DVR Free...

Page 109: ...u would like to proceed click OK To cancel press Cancel When the process has completed you will see the results of the scan on the screen All good information will be listed in green the bad will be i...

Page 110: ...ow long you can record video for on the HDD according to its capacity This calculation can also be relevant to a known time of a recording period To edit a specific channel s settings in this menu cli...

Page 111: ...ng Recording Time Calculating recording time in the REC ESTIMATE can be done through either a Known Space on the DVR or via a Known Time To begin click on the Select button and set the hard drive you...

Page 112: ...the DVR Once an FTP tool has been acquired installed and configured to allow read write append and delete access then the DVR can be configured to use FTP Below is a screenshot of the FTP menu screen...

Page 113: ...specify a time period and what types of files to upload Alarm Motion Regular To revert to default settings click the Default button near the bottom left hand corner To test the current settings click...

Page 114: ...savings time toggle the DST toggle switch to the on position Once you have selected the proper date and time for your DVR click the Next button to continue Note Make sure to toggle the NTP toggle swi...

Page 115: ...llows the user to add a holiday Below is screenshot of the Add New Holidays screen To add a new holiday to this screen enter the details of the holiday and press the Add button If you do not wish to a...

Page 116: ...segment Add IP Address Click Add IP Address to add a single IP address End Address Enter the end IP address of a network segment Add IP Segment Click Add IP Segment to add the IP addresses from the st...

Page 117: ...VR Make sure you have set the security questions first before clearing the toggle switch 6 4 3 System Maintain This screen is used to configure system maintenance settings for the DVR Below is a scree...

Page 118: ...nfig Backup settings screen DVR Name This dropdown field allows the user to select a DVR to pull configuration data from Refresh This button refreshes the list of DVRs connected to the DVR Total Space...

Page 119: ...Format IP Address User Accounts To begin the factory reset process click on the Factory Default button To confirm settings click the Apply button near the bottom right hand corner To cancel any modif...

Page 120: ...to import the file into the Update File field To initiate the upgrade process click on the Start button 6 5 Account This menu is used to manage user accounts user account passwords and user groups Be...

Page 121: ...gs screen Below is an explanation of the fields on the User Account settings screen 1 This number indicates how many users are in the system Each line item has a number to signify its place in the lis...

Page 122: ...ability to logon from another DVR If left blank the user can logon from any MAC address There is a total of 98 rights that can be assigned to a user Settings Permitted Periods This section is used to...

Page 123: ...ine the period by editing In this example we will use Sunday Click the icon to access the Period interface In the period interface enter the time frame you would like to set as your period and select...

Page 124: ...oup Name This column indicates an account s username Edit This column has a button that allows for the account s properties to be edited Delete This column has a button that allows for the account s p...

Page 125: ...to a user 6 5 3 ONVIF User The DVR manufactured by other companies can be connected to the DVR via an ONVIF protocol This is viable through an authorized ONVIF account This menu allows the user to cr...

Page 126: ...reenshot of the Add User screen In the add user interface enter the ONVIF user name and password into the system Confirm the password and from the Group drop down menu select which group you would lik...

Page 127: ...127 6 6 2 Log This screen is used to keep a log of all activity on the DVR Below is a screenshot of the Log screen...

Page 128: ...he user to set the start time of the requested log End time This field allows the user to set the end time of the requested log Search You can select the log type from the drop down list and then clic...

Page 129: ...ew online users network data transmission load details and test network connectivity Online User This tab allows the user to access and view online user s information associated with the system You ca...

Page 130: ...en click on the LAN name that you want to view The system will display the data sending and receiving speed of that network Note The default display will always be LAN1 load Only one LAN load can be d...

Page 131: ...n the Device Name box Choose the route of the data that you want to back up then in the Network Sniffer Packet Backup menu click Browse Note If there are several USB storage devices connected to the D...

Page 132: ...ck Test The test will then be performed To backup the test to the USB storage device click the icon located in the Sniffer Packet Backup menu If you would like to stop the process click the to stop Th...

Page 133: ...rent working HDD Type Indicates HDD type Total Space Indicates the total capacity of HDD Free Space Indicates the usable capacity of HDD Status Indicates the status of the HDD to show if it is working...

Page 134: ...Note The number of channels listed in this screen will vary from DVR to DVR BPS This menu allows the user to view in real time the data stream rate and resolution of each channel associated with the...

Page 135: ...n of Mozilla Firefox such as Firefox 49 0 2 or Safari 11 As an alternative other secondary browsers will also be functional for the web user interface such as SeaMonkey and Pale Moon web browsers SeaM...

Page 136: ...for your device To modify the password enter the new password you would like to use in the New Password field and confirm The password used should be between 8 and 32 characters long with a combinati...

Page 137: ...713 893 8956 USA 713 893 8956 Canada 437 888 0177 UK 203 769 2757 Email Amcrest Customer Support support amcrest com 7 2 Remote Web Access There are two main methods for setting up remote access UPnP...

Page 138: ...HTTP ports to match the number that was used in step 2 10 Uncheck the last 4 checkboxes in the PAT table on the UPnP menu 11 Click apply and ensure the UPnP status field says Searching 12 Exit this me...

Page 139: ...each of these port numbers to a 5 digit number that is less than 65535 note the numbers down and click save before proceeding to the next step 11 Go to http www canyouseeme org and check to ensure eac...

Page 140: ...713 893 8956 Canada 437 888 0177 UK 203 769 2757 Email Amcrest Customer Support support amcrest com 7 3 Web Access Interface When you have accessed your DVR s web UI successfully you will be taken to...

Page 141: ...e Please use the security code delivered to your email within 24 hours If the security code is not used within the 24 hour period it will be invalid You will have five attempts to enter your security...

Page 142: ...s The password must also contain two types of letters numbers and special characters These special characters will exclude and 7 3 2 Main Menu The main menu web interface contains seven different opti...

Page 143: ...t function tiles LIVE VIDEO ALARM IVS IoT BACKUP DISPLAY and AUDIO Click each tile to open the configuration interface of the tile LIVE You can perform the operations such as viewing real time video c...

Page 144: ...latest firmware The image brightness is set to 0 Change the brightness using the image settings or restore the DVR to factory default settings There is no video input signal or the signal is too weak...

Page 145: ...rring The time and date settings may not be configured correctly The battery inside the DVR may be loose or the battery is running low 11 PTZ control is not working Below are a few possible reasons wh...

Page 146: ...ay not have sufficient rights to monitor real time playback The DVR s local video output quality is not sufficient 15 Network connection is not stable Below are a few possible reasons why this may be...

Page 147: ...not be able to read the file format The PC may not have DirectX 8 1 or higher The PC may not have Windows XP or higher To contact Amcrest support please do one of the following Visit http amcrest com...

Page 148: ...s encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect t...

Page 149: ...tance or elements contained in products will not leak or mutate so that the use of these substances or elements will not result in any severe environmental pollution any bodily injury or damage to any...

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