Amcrest XVR/H5, User Manual, Page: 146 / 149

146
13. Web Access isn't working.
Below are a few possible reasons why this may be occurring:
•
Windows version is pre -Windows 2000 service pack 4. Use a more recent version of Windows.
•
ActiveX controls have been disabled.
•
The PC is not using DirectX 8.1 or higher. Upgrade to a more recent version of DirectX.
•
The DVR is having network connection errors.
•
Web access may be setup incorrectly.
•
The username or password may be incorrect.
•
The client end computer is not compatible with the DVR's firmware.
14. Web Access live view is only displaying a static picture. Both live playback and recorded playback aren't
working.
Below are a few possible reasons why this may be occurring:
•
The network speed is not sufficient to transfer video data via web access.
•
The client PC may have limited resources.
•
Multicast mode may be causing this issue.
•
A privacy mask or screensaver may be enabled.
•
The logged in user may not have sufficient rights to monitor real-time playback.
•
The DVR's local video output quality is not sufficient.
15. Network connection is not stable.
Below are a few possible reasons why this may be occurring:
•
The network is not stable.
•
There may be an IP address conflict.
There may be a MAC address conflict.
•
The PC or DVR network card may be defective.
16. Keyboard is not working with the DVR.
Below are a few possible reasons why this may be occurring:
•
The DVR serial port is not setup correctly.
•
The keyboard may be drawing too much power.
•
The keyboard cable too long.
•
The keyboard is not compatible with the DVR's firmware.
17. The alarm signal cannot be disarmed.
Below are a few possible reasons why this may be occurring:
•
An alarm may be setup incorrectly.
•
An alarm output may have been manually opened.
•
The DVR may have an input DVR error, or the connection is not correctly configured.
•
There may be an error in the DVR's firmware.
18. Alarms are not working.
Below are a few possible reasons why this may be occurring:
•
The alarm is not setup correctly.
•
The alarm cable is not connected correctly.