AMCC 3ware 9000 Series, User Manual

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Troubleshooting: Problems and Solutions
160 3ware 9000 Series Serial ATA RAID Controller User Guide
Problems in 3DM
Q1: A 3ware RAID controller does not show in the list of
controllers.
The appropriate driver may not be installed on the computer in which
the controller is installed.
For 7000 or 8000 controllers, you must use the most recent driver. For
9000 controllers, you must use the most recent 9000 driver.
To find out the driver number currently installed, see “Determining the
Current Version of Your 3ware Driver” on page 139
Current drivers are available for download on the 3ware website at http:/
/www.3ware.com/downloads.
Instructions for installing drivers are provided in the 3ware 9000 Series
Serial ATA RAID Controller Installation Guide .
Hardware Installation
Q1: The rail on the 3ware RAID controller doesn't fit in the case.
Use a screwdriver to remove the black end rail. It aligns and secures the
3ware RAID controller in the computer chassis but is not critical for
operation.
Q2: The system doesn’t begin booting (no BIOS runs) when the
3ware RAID controller is installed but boots OK when the
controller is removed.
Check the cabling between the drives and the 3ware RAID controller. A
cable plugged in upside down can prevent your system from running its
BIOS.
Q3: The 3ware BIOS screen never appears.
The 3ware RAID controller is not installed properly. Reinstall the hard-
ware and reboot. There may also be a problem with the motherboard.
Please check the Motherboard Compatibility List on the 3ware website
at http://www.3ware.com/products/compatibility.asp to see if you moth-
erboard has been tested by 3ware.
Q4: Some of the drives do not appear in the Disk Array
Configuration Utility’s main display.
Your drives are not connected properly to the 3ware RAID controller.
Check that both the power and ATA cables are connected properly and
that the drives are all properly jumpered. To operate properly the 3ware