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Troubleshooting

9-121

Figure 9-8: dialog

■

Remove another device from your LAN by switching it off or
disconnecting it. Click

Continue

to try again.

No gateway address

Your PC needs the IP address of a valid gateway to access remote networks like
the Internet or your remote office. It is configured to get IP addresses
dynamically assigned to it by a DHCP server. The AR100 series router may be
running as a DHCP server. If this dialog appears, then your PC has been
assigned its own IP address, but has not been given a valid gateway address.
This mean that there is another DHCP server on your LAN in addition to the
router you are configuring, and that it does not supply a valid gateway
address.

Figure 9-9: No Gateway Address dialog

1.

Either

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Summary of Contents for AR100 series

Page 1: ...AR100 SERIES INTERNET ROUTER U S E R G U I D E Simply connecting the world CONTENTS Ü ABOUT Ü ...

Page 2: ...reserves the right to make changes in specifications and other information contained in this document without prior written notice The information provided herein is subject to change without notice In no event shall Allied Telesyn be liable for any incidental special indirect or consequential damages whatsoever including but not limited to lost profits arising out of or related to this manual or ...

Page 3: ... on Demand 28 Connect to remote office using ISDN Dial on Demand 36 Connect to Internet and remote office using ISDN Dial on Demand 44 Connect to Internet using ISDN Leased Line 53 Connect to remote office using ISDN Leased Line 59 Connect to Internet and remote office using ISDN Leased Line 66 Connect to Internet using ISDN Dial on Demand remote office using ISDN Leased Line 74 Connect to Interne...

Page 4: ...cessing router utilities Monitor router operation 110 View configuration summary 111 Test Router Connections 112 Troubleshooting 112 Upgrade router software 112 CHAPTER 9 Troubleshooting Troubleshooting installation 115 Communication problems between PC and router 115 Access to Router Denied 123 Troubleshooting utility 124 CHAPTER 10 Safety and Statutory Information ...

Page 5: ...eed them or an ISDN leased line service to stay connected continuously you can configure your router to suit the needs of your office What can the AR100 do for you Connect you to the Internet The AR100 Series Internet Router provides you with high speed unrestricted access to the Internet with compression techniques that speed up your data traffic It can automatically disconnect the ISDN call if t...

Page 6: ...can be configured to bump one of these channels if a voice call is required for example when an emergency number is dialled The AR140 Internet Router supports ISDN supplemental services including call waiting conference calling implicit call transfer and call forwarding These services must be provisioned on your ISDN line before they can be used by the AR140 Protect your network from unauthorised ...

Page 7: ...ed line account with an ISDN service provider The AR100 is compatible with the following ISDN services If you have an AR130 router or you will not use supplementary voice services you can use Capability Package S If you have an AR140 router with voice ports and will use supplementary voice services you can use Capability Package U IOC U or EZ ISDN 1 Telephony on the AR140 If you have an AR140 Inte...

Page 8: ...hat will lead you through configuring your AR100 for the first time Chapter 6 Changing your Configuration describes the web based Management Wizard that you will use to make subsequent changes to your configuration Chapter 8 Accessing router utilities describes the router maintenance and troubleshooting utilities available from the web based management Wizard Chapter 9 Troubleshooting gives hints ...

Page 9: ... 435 90 00 Fax 49 30 435 706 50 GERMANY SOUTH Tel 49 8161 99 060 Fax 49 8161 99 0622 EAST EUROPE AUSTRIA Tel 43 1 8762441 Fax 43 1 8762572 ITALY Tel 39 02 416047 Fax 39 02 419282 SPAIN Tel 34 91 5591055 Fax 34 91 5592644 U S A Toll Free 1 800 424 4284 Tech Support 1 800 428 4835 Fax 425 489 9191 http www alliedtelesyn com CANADA Tel 905 709 7444 Fax 905 709 7400 Latin America Tel 1 425 481 3852 Fa...

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Page 11: ...r local distributor or reseller immediately Keep the shipping box if possible The shipping carton should include AR130 or AR140 Internet Router Power supply unit Green ISDN cable Two voice stub cables AR140 only Start Here Guide Warranty card Safety Information card AR100 Series Installer and Documentation CD Position your router Make sure you router is positioned On a clean flat surface Out of di...

Page 12: ... voice ports connect up to two telephones facsimile machines or answer phones to the voice ports 5 Connect the router to the mains power supply using the power supply unit supplied Switch on the mains power supply The front panel LEDs will light Wait for about two minutes for the router to complete its startup sequence and self tests Note If the mains supply is outside the accepted range for the r...

Page 13: ...ngs and click the Control Panel 2 In the Control Panel double click the Network icon to display the Network dialog box 3 If TCP IP does not appear in the list of network components click Add to display the Select Network Component Type dialog box 4 Select Protocol and click Add to display the Select Network Protocol dialog box 5 In the Network dialog box select TCP IP and click Properties to check...

Page 14: ...t have the above check box and you do have an option to Connect to the Internet using a local area network select this instead Installing Support Software The AR100 Access Wizard and Configuration Wizard require some support files to be installed on your PC You will also need a web browser to use the Configuration Wizard and Adobe Acrobat Reader to view the online manuals You should install these ...

Page 15: ...n to the CD ROM Main Menu Getting your PC communicating with the router The AR100 Series Access Wizard will automatically set up communication between your PC and your router It checks that your PC has an Ethernet adapter card that TCP IP is installed and correctly configured and that a web browser installed It checks that there is a connection between the router and the PC and makes sure that the...

Page 16: ...e Select a Router dialog on page 16 opens Figure 3 4 Select a Router dialog 3 Select the router you want to configure and click Next If you select a router that has not been configured yet the Choosing an IP Address dialog on page 17 opens If you select a router that is already configured your web browser connects you to the Router Management Wizard ...

Page 17: ... the Gateway Already Set dialog on page 18 or the Domain Name Server dialog on page 18 Figure 3 6 Gateway Not Set dialog If you see this dialog box then you probably want the PC to use the AR100 series router as its gateway If there is another device connected to your PC that you want to use as its gateway then choose No You may need to set the other device as the PC s gateway If you are unsure co...

Page 18: ...ns Figure 3 8 Domain Name Server dialog If you use your router to access the Internet your PC needs the IP address of a Domain Name Server DNS If you do not access the Internet you may or may not need a DNS server to access your remote office If you are unsure contact your network administrator The DNS server translates IP domain names for instance alliedtelesyn co nz to IP addresses for instance ...

Page 19: ...he Select Your Country dialog on page 20 opens If you choose No the Domain Name Server Address dialog on page 19 opens Figure 3 10 Domain Name Server Address dialog Your ISP will have supplied you with at least one DNS server address 9 Enter the IP address for DNS server you want your PC to use and click Next If you have more than three DNS addresses configured the Overwrite Domain Name Server Add...

Page 20: ...he existing DNS server addresses with the new one that you want the PC to use entered in the previious dialog box 10 Select an IP address that you no longer need in the list Click Next to replace it with the IP address for the new DNS server I Figure 3 12 Select Your Country dialog 11 Select the country you are located in If your country is not in the list choose Rest of World Click Next The Commu...

Page 21: ...ommunication With Router Established dialog The AR100 Series Access Wizard has established communication between your PC and the router 12 Click Continue to log into the router and start the AR100 Configuration Wizard in your web browser ...

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Page 23: ...in different countries some of the wizard pages may differ from those shown in this User Guide There may also be small differences in these pages depending on the web browser and the version of the router software you are using AR100 Series Configuration Wizard When you configure the router for the first time AR100 Series Configuration Wizard asks for the configuration information specific to your...

Page 24: ...he management password This is the password you use to log in to the router Note that other passwords entered on the configuration wizard HTML pages can be seen by anyone backing through the web browser pages on the PC Access the router with your web browser 1 Insert the Installer and Documentation CD ROM in the CD ROM drive and click Configure Router The AR100 Series Access Wizard Welcome dialog ...

Page 25: ...elease 5 To change the router s configuration click Update Configuration and follow the instuctions in Chapter 6 Changing your Configuration If you haven t yet changed the initial manager password we recommend that you do this now by following the instructions in Changing password and system information on page 6 94 To use the other router utilities available from the Main Menu see Chapter 8 Acces...

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Page 27: ...ormation in the Configuration Check List included in the section for your kind of connection before you run this wizard When you log into a router that has not yet been configured the Welcome page for the AR100 Series Configuration Wizard on page 27 opens Figure 5 1 Welcome page for the AR100 Series Configuration Wizard This is the beginning of a series of HTML pages that ask you for specific info...

Page 28: ...ext button If you have an AR140 router with voice ports the Phone Setup page on page 29 opens Configuration Parameter Your connection Examples If you have an AR140 with voice ports your ISDN provider may have supplied you with one or two ISDN numbers that external callers will use to ring the voice extensions Local ISDN number for Voice 1 2435265 Local ISDN number for Voice 2 2465665 In North Amer...

Page 29: ...e 29 enter the local telephone numbers allocated to you by your ISDN provider These are the telephone numbers that people will use to call the telephones or facsimile machines you connect to these voice ports If you only have one number leave the other blank 4 Choose whether or not to enable callback on each phone port 5 Select whether you want both phones to ring when either number is called or o...

Page 30: ...lly 6 Make sure that the ISDN port on the router is connected to the ISDN service providers termination point NT1 or line wall jack using the green cable The wizard can try again to automatically find the ISDN switch type and SPID information or you can enter it manually 7 Choose whether you want the wizard to automatically detect this information or whether you want to enter it yourself Click the...

Page 31: ... type and SPID information or you can enter it manually 8 Choose whether you want the wizard to automatically detect this information or whether you want to enter it yourself Click the OK button If you choose autodetect and it now succeeds the next page to open is the Internet Connection page for ISDN Dial on Demand on page 33 Go to step 11 on page 33 If you choose autodetect and it fails again yo...

Page 32: ...ovider connects you to and the SPID information is available from your ISDN service provider If unsure contact them 9 Enter the ISDN switch type and SPIDs information 10 Enter your ISDN connection speed Click the OK The Internet Connection page for ISDN Dial on Demand on page 33 opens ...

Page 33: ...hat the router needs to connect to the Internet through the ISP The ISDN number is the phone number or directory number that your router dials to call the ISP Most ISPs dynamically allocate IP addresses while some may allocate fixed IP addresses 11 Enter your ISP account information on the Internet Connection page and click Next The next page to open is the Configuration Summary page ...

Page 34: ...d with the configuration and want to test your Internet connection click the Test Connection button The Test Results page on page 35 opens to show you a summary of the connection test results When you are satisfied with the configuration click the End Wizard button to save the configuration The AR100 Series Menu page on page 25 opens 13 Put a bookmark in your web browser at this Menu page so that ...

Page 35: ...r all the tests to be run Should any of the tests fail the page will advise you about what to do 14 If all the tests succeeded click the OK button to return to the Configuration Summary page If any tests failed note for instance by printing out the Test Results page and follow the description and instructions given to correct them Click the OK button to return to the Configuration Summary page ...

Page 36: ...l use to ring the voice extensions Local ISDN number for Voice 1 3463676 Local ISDN number for Voice 2 3567768 In the North America you will also need from your ISDN service provider ISDN setup information including the ISDN switch type to which you are connected SPIDs and associated phone or directory numbers to identify your ISDN service and your ISDN channel connection speed ISDN switch type NI...

Page 37: ...mbers that people will use to call you If you only have one number leave the other blank 4 Choose whether or not to enable callback on each phone port 5 Select whether you want both phones to ring when either number is called or only the phone on the port with number called Click the OK button At this point the wizard performs some automatic checks If these checks succeed the next page to open is ...

Page 38: ...ort on the router is connected to the ISDN service providers termination point NT1 or line wall jack using the blue cable The wizard can try again to automatically find the ISDN switch type and SPID information or you can enter it manually 7 Choose whether you want the wizard to automatically detect this information or whether you want to enter it yourself Click the OK button If you choose autodet...

Page 39: ...ype and SPID information or you can enter it manually 8 Choose whether you want the wizard to automatically detect this information or whether you want to enter it yourself Click the OK button If you choose autodetect and it now succeeds the next page to open is the Inter Office Connection page for ISDN Dial on Demand on page 41 Go to step 11 on page 41 If you choose autodetect and it fails again ...

Page 40: ...only The ISDN switch type and SPID information is available from your ISDN service provider If unsure contact them 9 Enter the ISDN switch type and SPIDs information 10 Enter your ISDN connection speed Click the OK The Inter Office Connection page for ISDN Dial on Demand on page 41 opens ...

Page 41: ... If not create your own username and password Use only letters and digits Your network administrator at the remote office needs this information so that it can be entered into the remote office router s configuration too This local username and password is used when the remote office router contacts your office 11 Enter the ISDN number the username and the password for connecting to the remote off...

Page 42: ...satisfied with the configuration and want to test your Internet connection click the Test Connection button The Test Results page opens to show you a summary of the connection test results When you are satisfied with the configuration click the End Wizard button to save the configuration The AR100 Series Menu page on page 25 opens 16 Put a bookmark in your web browser at this Menu page so that you...

Page 43: ...rmed and the results Should any of the tests fail the page will advise you about what to do 17 If all the tests succeeded click the OK button to return to the Configuration Summary page If any tests failed note for instance by printing out the Test Results page and follow the description and instructions given to correct them Click the OK button to return to the Configuration Summary page ...

Page 44: ...ider The ISDN number is the phone number your router will dial to connect to your ISP Most ISPs dynamically allocate IP addresses If your ISP has given you a fixed IP address record it here ISDN number 3456789 ISP Username janes ISP Password tea4tWo IP address or dynamically allocated Dynamically You need the following information from your network administrator at the remote office The router use...

Page 45: ...llback on the router This means the remote office router will call you back immediately when you call it reversing ISDN charges 4 In the Phone Setup page on page 45 enter the local telephone numbers allocated to you by your ISDN provider These are the telephone numbers that people will use to call you If you only have one number leave the other blank 5 Choose whether or not to enable callback on e...

Page 46: ...port on the router is connected to the ISDN service providers termination point NT1 or line wall jack using the green cable The wizard can try again to automatically find the ISDN switch type and SPID information or you can enter it manually 8 Choose whether you want the wizard to automatically detect this information or whether you want to enter it yourself Click the OK button If you choose autod...

Page 47: ... type and SPID information or you can enter it manually 9 Choose whether you want the wizard to automatically detect this information or whether you want to enter it yourself Click the OK button If you choose autodetect and it now succeeds the next page to open is the Internet Connection page for ISDN Dial on Demand on page 48 Go to step 12 on page 49 If you choose autodetect and it fails again yo...

Page 48: ... SPID information is available from your ISDN service provider If unsure contact them 10 Enter the ISDN switch type and SPIDs information 11 Enter your ISDN connection speed Click the OK The Internet Connection page for ISDN Dial on Demand on page 48 opens Figure 5 20 Internet Connection page for ISDN Dial on Demand ...

Page 49: ...ill use to contact the remote office The network administrator at the remote office will supply you with this information The router also needs a local user name and password that the remote office will use to contact this office Your network administrator may supply you with this information If not create your own username and password Use only letters and digits Your network administrator at the...

Page 50: ...remote office The first time you reach this page there are probably no subnetworks listed Your network administrator at the remote office will supply you with a list of IP addresses and masks 17 If you need to add an IP subnetwork click the Add New Network button to open the New IP Network page on page 51 If the list is complete click the Next button to open the Configuration Summary page for Inte...

Page 51: ...ks that the router has access to at the remote office Return to this page several times to enter more subnetworks 18 Enter a subnetwork IP address and mask Click the OK button to return to the Remote IP Networks summary page which now includes the new IP address and mask Figure 5 24 Configuration Summary page for Internet and inter office connections ...

Page 52: ...0 Series Menu page on page 25 opens 20 Put a bookmark in your web browser at this Menu page so that you can easily reach it You have gained access to the router to configure it by using an initial password for the router s manager account To limit unauthorised access to the router and its configuration we recommend that you change this password as soon as you have configured the router for the fir...

Page 53: ...tion B channels for leased line to ISP Leased line to ISP on B1 B2 If you have an AR140 with voice ports your ISDN provider may have supplied you with one or two ISDN numbers that external callers will use to ring the voice extensions Local ISDN number for Voice 1 3567356 Local ISDN number for Voice 2 2456345 In North America you will also need from your ISDN service provider ISDN setup informatio...

Page 54: ...Router User Guide Figure 5 26 Leased Line Connections page 3 Choose Internet Connection using ISDN Leased Line on the Leased Line Connections page on page 54 page Click the Next button to open the ISDN Leased Line page on page 55 ...

Page 55: ...line connection will use either one or both of these channels to connect to your ISP If you are unsure contact your ISDN service provider 4 Select the B channels for your ISDN Leased Line connection Click the Next button If you have an AR140 router with voice ports the Phone Setup page on page 56 opens If you have an AR130 router without voice ports the Internet Connection page for ISDN Leased Lin...

Page 56: ...when you call it reversing ISDN charges 5 In the Phone Setup page on page 56 enter the local telephone numbers allocated to you by your ISDN provider These are the telephone numbers that people will use to call you If you only have one number leave the other blank 6 Choose whether or not to enable callback on each phone port 7 Select whether you want both phones to ring when either number is calle...

Page 57: ...Provider ISP will have given you the IP address that the router needs to connect to the ISP 8 Enter the IP address for your ISP and click the OK button The next page to open is the Configuration Summary page for Internet connection Leased Line on page 57 Figure 5 30 Configuration Summary page for Internet connection Leased Line ...

Page 58: ...ies Menu page on page 25 opens 10 Put a bookmark in your web browser at this Menu page so that you can easily reach it You have gained access to the router to configure it by using an initial password for the router s manager account To limit unauthorised access to the router and its configuration we recommend that you change this password as soon as you have configured the router for the first ti...

Page 59: ...mote office on B2 If you have an AR140 with voice ports your ISDN provider may have supplied you with one or two ISDN numbers that external callers will use to ring the voice extensions Local ISDN number for Voice 1 3456346 Local ISDN number for Voice 2 6776786 You need the following information from your network administrator at the remote office The router uses the remote office username and pas...

Page 60: ...Router User Guide Figure 5 32 Leased Line Connections page 3 Choose Internet Connection using ISDN Leased Line on the Leased Line Connections page on page 60 page Click the Next button to open the ISDN Leased Line page on page 61 ...

Page 61: ...ine connection to your remote office will use either one or both of these channels If you are unsure contact your ISDN service provider 4 Select the B channels for your ISDN Leased Line connection Click the Next button If you have an AR140 router with voice ports the Phone Setup page on page 62 opens If you have an AR130 router without voice ports the Inter Office Connection page for ISDN Leased L...

Page 62: ...when you call it reversing ISDN charges 5 In the Phone Setup page on page 62 enter the local telephone numbers allocated to you by your ISDN provider These are the telephone numbers that people will use to call you If you only have one number leave the other blank 6 Choose whether or not to enable callback on each phone port 7 Select whether you want both phones to ring when either number is calle...

Page 63: ...n If not create your own username and password Use only letters and digits Your network administrator at the remote office needs this information so that it can be entered into the remote office router s configuration too This local username and password is used when the remote office router contacts your office 8 Enter the username and the password for connecting to the remote office 9 Enter the ...

Page 64: ...e satisfied with the configuration and want to test your Internet connection click the Test Connection button The Test Results page opens to show you a summary of the connection test results When you are satisfied with the configuration click the End Wizard button to save the configuration The AR100 Series Menu page on page 25 opens 13 Put a bookmark in your web browser at this Menu page so that y...

Page 65: ...rmed and the results Should any of the tests fail the page will advise you about what to do 14 If all the tests succeeded click the OK button to return to the Configuration Summary page If any tests failed note for instance by printing out the Test Results page and follow the description and instructions given to correct them Click the OK button to return to the Configuration Summary page ...

Page 66: ...mber for Voice 1 3463554 Local ISDN number for Voice 2 4573676 You need an IP address for your Internet Service Provider ISP IP address 123 23 4 1 You need the following information from your network administrator at the remote office The router uses the remote office ISDN number username and password to contact the remote office The local username and password are used by the remote office router...

Page 67: ...5 67 Figure 5 38 Leased Line Connections page 3 Choose Internet Connection and Inter Office Connection using ISDN Leased Line on the Leased Line Connections page on page 67 page Click the Next button to open the ISDN Leased Line page on page 68 ...

Page 68: ...ll supply information about which B channel is used for your Internet connection and which is used for your inter office connection 4 Select the B channels for your ISDN Leased Line connections Click the Next button If you have an AR140 router with voice ports the Phone Setup page on page 69 opens If you have an AR130 router without voice ports the Internet Connection page for ISDN Leased Line on ...

Page 69: ...y when you call it reversing ISDN charges 5 In the Phone Setup page on page 69 enter the local telephone numbers allocated to you by your ISDN provider These are the telephone numbers that people will use to call you If you only have one number leave the other blank 6 Choose whether or not to enable callback on each phone port 7 Select whether you want both phones to ring when either number is cal...

Page 70: ...net Service Provider ISP will have given you the IP address that the router needs to connect to the ISP 8 Enter the IP address for your ISP and click the OK button The next page to open is the Inter Office Connection page for ISDN Leased Line on page 70 Figure 5 42 Inter Office Connection page for ISDN Leased Line ...

Page 71: ...ce 9 Enter the username and the password for connecting to the remote office 10 Enter the local username and password for the remote office to connect to your office 11 If you have created your own local username and password give them to the network administrator at the remote office 12 Click the Next button The next page to open is the Remote IP Networks on page 71 Figure 5 43 Remote IP Networks...

Page 72: ...works that the router has access to at the remote office Return to this page several times to enter more subnetworks 14 Enter a subnetwork IP address and mask Click the OK button to return to the Remote IP Networks summary page which now includes the new IP address and mask Figure 5 45 Configuration Summary Internet and inter office leased line ...

Page 73: ...eries Menu page on page 25 opens 16 Put a bookmark in your web browser at this Menu page so that you can easily reach it You have gained access to the router to configure it by using an initial password for the router s manager account To limit unauthorised access to the router and its configuration we recommend that you change this password as soon as you have configured the router for the first ...

Page 74: ...your router will dial to connect to your ISP through which you access the Internet Most ISPs dynamically allocate IP addresses If your ISP has given you a fixed IP address record it here ISP ISDN number 3337777 ISP Username janes ISP Password tea4tWo IP address or dynamically allocated Dynamically You need the following information from your network administrator at the remote office The router us...

Page 75: ... 47 Leased Line Connections page 3 Choose Internet Connection using ISDN Dial on Demand and Inter Office Connection using ISDN Leased Line on the Leased Line Connections page on page 75 page Click the Next button to open the ISDN Leased Line page on page 76 ...

Page 76: ...ine connection to your remote office will use one of these channels If you are unsure which one contact your ISDN service provider 4 Select the B channel for your ISDN Leased Line connection Click the Next button If you have an AR140 router with voice ports the Phone Setup page on page 77 opens If you have an AR130 router without voice ports the Internet Connection page for ISDN Dial on Demand on ...

Page 77: ...harges 5 In the Phone Setup page on page 77 enter the local telephone numbers allocated to you by your ISDN provider These are the telephone numbers that people will use to call you If you only have one number leave the other blank 6 Choose whether or not to enable callback on each phone port 7 Select whether you want both phones to ring when either number is called or only the phone on the port w...

Page 78: ... the router needs to connect to the Internet through the ISP The ISDN number is the phone number or directory number that your router dials to call the ISP Most ISPs dynamically allocate IP addresses while some may allocate fixed IP addresses 9 Enter your ISP account information on the Internet Connection page Click the OK button The next page to open is the Inter Office Connection page ...

Page 79: ... If not create your own username and password Use only letters and digits Your network administrator at the remote office needs this information so that it can be entered into the remote office router s configuration too This local username and password is used when the remote office router contacts your office 10 Enter the username and the password for connecting to the remote office 11 Enter the...

Page 80: ...robably no subnetworks listed Your network administrator at the remote office will supply you with one or more IP addresses and masks 14 If you need to add an IP subnetwork click the Add New Network button to open the New IP Network page on page 80 When the list is complete click the Next button to open the Configuration Summary for Internet Dial on Demand inter office Leased Line on page 81 Figur...

Page 81: ...nd end the wizard 16 If you wish to change any of the parameters you have entered use the Back button at the bottom of the page to go back to the page you want to change If you are satisfied with the configuration and want to test your Internet connection click the Test Connection button The Test Results page opens to show you a summary of the connection test results When you are satisfied with th...

Page 82: ...ed and the results Should any of the tests fail the page will advise you about what to do 18 If all the tests succeeded click the OK button to return to the Configuration Summary page If any tests failed note for instance by printing out the Test Results page and follow the description and instructions given to correct them Click the OK button to return to the Configuration Summary page ...

Page 83: ...55 Local ISDN number for Voice 2 3336666 You need an IP address for your Internet Service Provider ISP IP address 123 23 4 1 You need the following information from your network administrator at the remote office The router uses the remote office ISDN number username and password to contact the remote office The local username and password are used by the remote office router to connect to your ro...

Page 84: ...56 Leased Line Connections page 3 Choose Internet Connection using ISDN Leased Line and Inter Office Connection using ISDN Dial on Demand on the Leased Line Connections page on page 67 page Click the Next button to open the ISDN Leased Line page on page 55 ...

Page 85: ...leased line connection will use one of these channels to connect to your ISP If you are unsure contact your ISDN service provider 4 Select the B channel for your ISDN Leased Line connection Click the Next button If you have an AR140 router with voice ports the Phone Setup page on page 86 opens If you have an AR130 router without voice ports the Internet Connection page for ISDN Leased Line on page...

Page 86: ...when you call it reversing ISDN charges 5 In the Phone Setup page on page 69 enter the local telephone numbers allocated to you by your ISDN provider These are the telephone numbers that people will use to call you If you only have one number leave the other blank 6 Choose whether or not to enable callback on each phone port 7 Select whether you want both phones to ring when either number is calle...

Page 87: ...net Service Provider ISP will have given you the IP address that the router needs to connect to the ISP 8 Enter the IP address for your ISP and click the OK button The next page to open is the Inter Office Connection page for ISDN Leased Line on page 70 Figure 5 60 Inter Office Connection page for ISDN Dial on Demand ...

Page 88: ...ter the ISDN number the username and the password for connecting to the remote office 10 Enter the local username and password for the remote office to connect to your office 11 If you have created your own local username and password give them to the network administrator at the remote office 12 Click the Next button The next page to open is the Remote IP Networks page Figure 5 61 Remote IP Netwo...

Page 89: ...ks that the router has access to at the remote office Return to this page several times to enter more subnetworks 14 Enter a subnetwork IP address and mask Click the OK button to return to the Remote IP Networks summary page which now includes the new IP address and mask Figure 5 63 Configuration Summary page for Internet and inter office connections ...

Page 90: ...0 Series Menu page on page 25 opens 16 Put a bookmark in your web browser at this Menu page so that you can easily reach it You have gained access to the router to configure it by using an initial password for the router s manager account To limit unauthorised access to the router and its configuration we recommend that you change this password as soon as you have configured the router for the fir...

Page 91: ...Configuring your router for the first time 5 91 ...

Page 92: ...5 92 AR100 Series Internet Router User Guide ...

Page 93: ...configuration with the wizard you can add or remove connections or change the router s configuration Figure 6 1 AR100 Series Menu page 1 In the AR100 Series Menu page on page 93 click on the Update Configuration button to open the Update Configuration page on page 94 ...

Page 94: ... or inter office cnnections can be added to the router s configuration Changing password and system information We recommend that you change the password that gives access to the router itself and its configuration 1 In the Update Configuration page on page 94 click on the System Information Modify button The System Information page on page 95 opens ...

Page 95: ...format This will be set when you click the OK button 6 Click the OK button to save these changes and return to the Update Configuration page on page 94 Changing Phone and ISDN information You can change or add information about your phone connections if you have an AR140 with phone ports and your ISDN connection or change the standard configuration to enable other advanced features If you have an ...

Page 96: ...onnected to each phone port If callback is supported by your ISDN service and the remote office you are connecting to you can enable callback on the router This means the remote office router will call you back immediately when you call it reversing ISDN charges 2 Add or change the directory numbers that will ring each phone port 3 Choose whether or not to enable callback on each phone port ISDN s...

Page 97: ...an outgoing primary data call needs to use the channel Note if you want calls to emergency phone numbers to override data calls to the Internet or remote office you should enable voice call bumping 5 If you want phone calls to disconnect data calls select Enable voice call bumping Choose whether you want data calls to the Internet or your remote office to be disconnected first for voice calls 6 Ch...

Page 98: ...on only uses a leased line then you may not need to enter this information Most ISPs dynamically allocate IP addresses while some may allocate fixed IP addresses 2 Enter or modify your ISP ISDN number username and password Select account information on the Internet Connection page 3 Select Dynamic IP address or select Fixed IP address and enter the address Data compression The default Stac LZS com...

Page 99: ...peed when the demand is high If you choose to then the router will automatically make a Dial on Demand call when the demand rises above a threshold level for a specified time It will automatically disconnect such a Dial on Demand call when the demand falls below a lower threshold value for a specified time You can use the default threshold and time values or change these values to tune your networ...

Page 100: ...Update Configuration page on page 94 The Internet connection is removed from the configuration and a Connection Deleted page opens 2 Click OK You return to the Update Configuration page on page 94 Adding or changing an Inter Office connection 1 To add a new inter office connection click on the Inter Office Connection Add button in the Update Configuration page on page 94 The Inter Office Connectio...

Page 101: ... information If not create your own username and password Use only letters and digits Your network administrator at the remote office needs this information so that it can be entered into the remote office router s configuration too This local username and password is used when the remote office router contacts your office 2 Enter or modify the ISDN number the username and the password for connect...

Page 102: ...the call charges to a central office for central billing of ISDN calls If you are unsure about whether this feature is also supported by your remote office contact your network administrator at the remote office 8 Choose whether or not to enable callback ISDN Leased line and ISDN Dial on Demand If you are using an ISDN Leased Line for your inter office connection on one ISDN channel and ISDN Dial ...

Page 103: ...n that allowed for successful communication between the PC and the router Changing this configuration unawarely could cause your connections to fail Read this section carefully before changing the DHCP server status or the router s Ethernet IP address If you are unsure contact your network administrator There is a DHCP Dynamic Host Configuration Protocol server in the AR100 that you can enable or ...

Page 104: ...s own Ethernet IP address so that it is in the same IP subnetwork as the router and then reboot 1 To change the configuration of the router s Ethernet LAN connection click on the Ethernet LAN Connection Modify button in the Update Configuration page on page 94 The Ethernet LAN Connection page on page 104 opens Figure 6 7 Ethernet LAN Connection page 2 If necessary enable the router s DHCP server o...

Page 105: ... usually costs more The supplementary services supported are Call Waiting requires Additional Call Offering ACO on your ISDN line Conference 3 way Calling requires Flexible Calling on your ISDN line Implicit Call Transfer requires Flexible Calling on your ISDN line Call Forwarding Reminder Ring Call Waiting ISDN Call Waiting allows you to place a call on hold while you answer another incoming call...

Page 106: ...onference Calling The Conference Call feature allows you to add a third party to an existing call You will need Flexible Calling enabled on your ISDN line A conference call can be initiated by you regardless of whether you initiated the call or received it How To Use Conference Calling If you wish to call someone and include them in an existing call then press the flash hook button and release it ...

Page 107: ...rs To transfer an active call to a third party without announcing the call known as a blind transfer press and release the flash hook button on your telephone to put the active call on hold and receive a dial tone Then dial the third party s phone number Before the third party answers the call hang up the phone The ISDN network will do an implicit transfer to directly connect the two callers Call ...

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Page 109: ...Chapter 8 Accessing router utilities A number of utilities are available from the router s menu page Figure 8 1 AR100 Menu page ...

Page 110: ...logs that can be displayed by clicking Display Call Log and cleared by clicking Clear Call Log The Monitoring Ethernet Connection page shows operations data for the Ethernet connection to your local LAN or PC The Monitoring DHCP Server page shows information about the DHPC server The Monitoring Firewall page shows information about the firewall events if the firewall is enabled The Monitoring Inte...

Page 111: ... on page 109 The Configuration Summary page on page 111 opens Figure 8 3 Configuration Summary page Note The tabs in the figure above show the configuration for an Internet and inter office connection using ISDN Dial on Demand If you have other connections or you are in another location your configuration summary may include different parameters 2 To view the router configuration for each connecti...

Page 112: ...Results page and follow the description and instructions given to correct them Click the OK button to return to the Configuration Summary page Troubleshooting The special troubleshooting utility is described in Troubleshooting utility on page 124 Upgrade router software You can automatically download and install the latest release of the router software from the Allied Telesyn web site When you us...

Page 113: ...the router is stored in a script that will automatically be read and applied by the updated software 1 Click on the Upgrade Router Software button in the AR100 Series Menu page on page 25 The Upgrade Software page on page 113 opens Figure 8 5 Upgrade Software page 2 Click Check Version to check if you are running the latest version of the software and follow the on screen instructions If the web b...

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Page 115: ...hed on Check that the switch is in the ON position If the problem persists please contact your distributor or reseller immediately LEDs light incorrectly If the Run LED goes out after a few seconds or the System LED stays on contact your distributor or reseller immediately Communication problems between PC and router If the AR100 Series Access Wizard on the PC cannot establish communication with t...

Page 116: ...Panel 2 In the Control Panel double click the Network icon to display the Network dialog box 3 If your Ethernet adapter card appears in the configuration list then it is installed and you can close these dialogs If your Ethernet adapter card does not appear in the list of network components click Add to display the Select Network Component Type dialog box 4 Select Adapter and click Add to display ...

Page 117: ... 2 No Web Browser dialog Insert the AR100 CD into the PC s CD ROM drive and follow the on screen instructions to install Netscape Navigator or Microsoft Internet Explorer TCP IP not installed TCP IP is the protocol that the PC uses to communicate with the router If this dialog appears you will need to install and configure TCP IP on your PC Figure 9 3 TCP IP Not Installed dialog ...

Page 118: ...tive dialog Exit this AR100 Series Access Wizard and use the one that was already running Dynamic IP Address Assignment Failed Your PC needs to have an IP address assigned to it so that it can communicate with the router This can either be an IP address dynamically assigned to your PC by a DHCP server or it can be a fixed IP address The AR100 series router has a DHCP server that can be used to ass...

Page 119: ...ntinue If the problem persists contact your router supplier No routers found When the AR100 Series Access Wizard is started it searches for any AR100 series routers connected to the PC or LAN If it does not find any this dialog appears Figure 9 6 No Routers Found dialog Make sure the router is connected to the PC and to the power supply as shown in the Start Here Guide and that the router is switc...

Page 120: ... to the AR100 Series Access Wizard Figure 9 7 Not Responding dialog Make sure the router is connected to the PC as shown in the Start Here Guide and that the router is switched on Click Continue to try again If the problem persists contact your router supplier No free IP address Your router needs an IP address to be allocated to it This dialog appears if there are no IP addresses available ...

Page 121: ...ote office It is configured to get IP addresses dynamically assigned to it by a DHCP server The AR100 series router may be running as a DHCP server If this dialog appears then your PC has been assigned its own IP address but has not been given a valid gateway address This mean that there is another DHCP server on your LAN in addition to the router you are configuring and that it does not supply a ...

Page 122: ... the gateway IP address dynamically assigned by a DHCP server The AR100 series router may be running as a DHCH server When the PC gets a gateway address from the DHCP server it assigns it to the AR100 series router If this dialog box appears the DHCP server has allocated a gateway IP address to the PC that is already being used by another device so that it cannot be used for the AR100 series route...

Page 123: ...eed to remember and use the new password to get access to the router This page appears if you enter the wrong username and password in the Enter Network Password dialog on page 24 Usernames and passwords are case sensitive Figure 9 11 Access Denied page Passwords are case sensitive Check your spelling and that you are using the right combination of upper and lowercase characters Contact your distr...

Page 124: ...AR100 Menu page on page 109 The Troubleshooting page on page 124 opens Figure 9 12 Troubleshooting page 2 Select the kind of data you want a report of in the pick lists Click the View Output button to see a report 3 To return to the Troubleshooting page on page 124 click the OK button on the report page If you want to restart the AR100 Configuration Wizard click Restart Wizard This will remove an ...

Page 125: ... coloured in accordance with the following code For continued protection against the risk of fire and shock hazard replace fuses only with the same type and rating 2 Earthing The power cord supplied with this equipment must be connected to a power socket which provides a reliable protective earth connection 3 Ports for the Connection of Other Apparatus The following interfaces normally operate at ...

Page 126: ... National Variants Norway The local distributor of the AR Router in Norway must attach a self adhesive label placed just above the fuse rating which is situated above the mains inlet filter This label displays the following text in Norwegian Apparatet mä kun tilkoples jordet stikkontakt Sweden The local distributor of the AR Router in Sweden must attach a self adhesive label placed just above the ...

Page 127: ...iertem Personal Zugang zum Gerateinneren zu erlangen kompromittieren die Zulassungsbedinungen Im Falle eines solchen versuchten Zugangs wird keine Haftung dafür übernommen wenn sich das Gerät als nicht mehr den Zulassungbedingungen übereinstimmend erweist Alle Produktwartung muß von qualifizierten Servicepersonnell durch geführt werden 11 Lithiumzelle Diese Produckt einschließt einen integrierte S...

Page 128: ... to operate the equipment 16 Canadian Department of Communications This digital apparatus does not exceed the limits for radio noise emissions from digital apparatus as set out in the Radio Interface Regulations of the Canadian Department of Communications Le present appareil numerique n emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques prescrites dans ...

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