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14. Frequently Asked Questions
Why does my DVR make a beeping sound after booting?
There are a few reasons for the warning beep your DVR makes after booting.
1.
There is no HDD present in the DVR.
2.
The HDD has not been initialised.
3.
The HDD is defective.
4.
The DVR Restore Defaults have been set. Refer to section 16.2.
If you wish to use your DVR without any HDDs, you may disable this warning beep in
the Exception Settings menu (See
Setting Exception
).
Why does the DVR seem unresponsive when operating with the IR remote control?
If your DVR seems unresponsive when using the IR remote and you have read through
the section
Using the IR Remote Control
, please check:
1.
Check that the batteries are installed correctly in the remote, making sure that the
polarities of the batteries are not reversed.
2.
Make sure the batteries are fresh and are not out of power.
3.
Make sure the remote has not been tampered with.
4.
Check around and make sure there are no fluorescent lamps in use.
Why does the PTZ seem unresponsive?
If the PTZ seems unresponsive::
1.
Check that the RS-485 cable is properly connected.
2.
Check that the dome protocol type is correctly set in menu.
3.
Check that the dome baud rate is correctly set in menu.
4.
Check that the dome address is correctly set in the menu.
5.
Check to make sure that the main board RS485 interface is not faulty.
6.
Check the RS485 data cable from the PTZ is connected to the T+ and T- connections
on the DVR. Also ensure that orange connects to T+ and yellow connects to T-.
Why is there no video recorded after setting the motion detection?
If there is no recorded video after setting the motion detection, please check:
1.
Check that the recording schedule is setup correctly by following the steps listed in
Scheduling a Recording
.
2.
Check that the motion detection area is configured correctly (See
Setting Up Motion
Detection
).
3.
Make sure that channels are being triggered for motion detection (See
Setting Up
Motion Detection
).
Why doesn’t the DVR detect my USB export device for exporting recorded files?
There is a chance that the DVR and your USB device are not compatible. Please try
another device.
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