Resetting your Windows phone will return it to the same state it was in the first time you
turned it on. All of your personal content will be erased, and the phone will be restored to its
factory settings.
If you decide to reset your phone, you can back up apps, text messages, and more in the
cloud beforehand.
Warning
Be careful. Resetting your phone will erase all content stored on your phone, including apps
and games (along with app data and game progress), text messages, call history, music,
photos, and more.
Reset your phone
1)
On Start screen, swipe over to the All apps list, then select
Settings
.
2)
Select
System
>
About
>
Reset your phone
.
3)
You'll receive two warnings. If you're absolutely sure you want to restore your phone to
its factory settings, select
Yes
, then select
Yes
again. It might take a little while for the
process to complete.
If your phone is unresponsive and you can't reach Settings , you may be able to reset your
phone using the hardware buttons. On Lumia phones (and some others), use the following
procedure to reset your phone.
Reset an unresponsive phone
1)
Press and hold the
Volume up
and
Power
buttons at the same time until you feel a
vibration (about 10 to 15 seconds), then release the buttons.
2)
When you see “Alcatel” boot logo, then immediately press and hold the
Volume dow
n
button until you see a large exclamation mark.
3)
Once the exclamation mark appears, press the following four buttons in this order:
Volume up
,
Volume down
,
Power
,
Volume down
. Your phone should now reset and
restart itself. (It might take a while for the reset to finish.)
50.
How can I find a lost phone?
It's nerve-‐wracking when you can't find your device. Whether it's truly lost, or just stuck
between the sofa cushions, Find My Phone can help lay your worry to rest. This free service
on
https://account.microsoft.com/devices/about
It can ring, lock, erase, or show your Windows Phone on a map.
To sign in to Find My Phone for the first time
The first time you use Find My Phone, make sure you've already signed in on your phone
using your Microsoft account.
1)
Go to
https://account.microsoft.com/devices/about
.
If you're prompted to sign in, use the
same Microsoft account you used to sign in on your phone.
2)
Choose the phone you want to find, and then click
Find My Phone
.
