Alcatel-Lucent 9500 MXC, User Manual, Page: 728 / 916

Vol. VI-B-2 Alcatel-Lucent
• Several alarms are common to a number of the modules. Within Appendix B
they are only shown once (in order of first appearance), and their heading is
suffixed by ‘(All)’. These alarms are:
• FPGA Software Load Failure
• EEPROM Failure
• Configuration Not Supported
• Software/Hardware Incompatible.
NCC/IDU Alarms
FPGA Software Load Failure (All)
The software loading of the Field Programmable Gate Array has failed. This is a
critical alarm.
Probable Cause
Equipment or process malfunction.
Recommended Actions
1. If the alarm is raised on initial power-on, retry (reboot); power off, pause,
power on.
2. If the alarm is raised after a new SW load, reload the previous SW version and
re-check the alarm. If cleared, retry the SW load.
3. If the alarm is raised after a capacity or backplane reconfiguration, revert to
the previous settings. If the alarm has cleared, retry the new configuration.
4. If the alarm is permanent, replace the plug-in/IDU.
Additional Information
FPGA loading occurs:
This alarm information should be used in conjunction with 9500 MXC
Troubleshooting, which for electronic copy includes links to this appendix under
its CT Alarms section.
To view alarms and informational events from within the Helpset, use the links
from the Troubleshooting Guide. Go to CT Alarms or to Informational Events in
9500 MXC Troubleshooting, Volume V, Chapter 2.