Alcatel-Lucent 9500 MXC, User Manual, Page: 385 / 916

3DB 23063 ADAA - Rev 004 July 2007 Vol. IV-5-1
Chapter 5. Reports
The Reports screen is under the Installation menu. It supports two reports, an
as-built report and a helpdesk data file. Both are for saving to a folder on your
PC. Refer to Reports Screen on page 5-2.
As Built Report
• The file is in a user-accessible csv, Excel compatible format.
• Its purpose is to enable capture of configuration and other site/installation data
for appending to a final commissioning report.
• It would normally only be used on completion of an installation or
reconfiguration. However, if significant reconfiguration of an existing
installation is to be conducted, capturing before and after files can be of value
for fault-finding purposes in the event of a problem with reconfiguration.
• Report data is always current to the time of saving to your PC - no action is
required to put data into the report file.
Helpdesk Data File
• The file is not user accessible. It captures relevant configuration, status and
historical log data in a format that is solely for use by Alcatel-Lucent service
personnel in troubleshooting.
• When reporting a problem on a 9500 MXC Node or Terminal to an
Alcatel-Lucent support center you may be asked to save and forward this
file.
• Report data is always current to the time of saving to your PC - no action is
required to put data into the helpdesk data file.
• If a Node/Terminal is rebooted (power off - pause - power on) all historical data
is lost. This loss can be prevented where a reboot is required by using the
software reset function; see Advanced Management on page 15-71 of
Diagnostics, Volume IV, Chapter 16. A software reset emulates a hard reset
(reboot) but at the time of reset it automatically saves the helpdesk data file to
C:\Program Files\9500 MXC CT\Reset Logs\ on your CT PC.