Appendix B
l
RMA process
Airvana ipBTS C30 Installation and Commissioning, Release 4.0
B-7
RMA process
The Return Materials Authorization (RMA) process provides the approved way to return FRU
modules that have failed or have been damaged in shipping. To return a defective or damaged
ipBTS FRU module follow these steps:
1. Contact your Airvana customer support representative to request an RMA.
2. Customer support troubleshoots the issue to determine whether it is a hardware or
software issue.
If it is a hardware issue the customer support representative processes the RMA order.
The RMA order includes:
•
Customer/Operator
•
Service Requisition number
•
RMA order number
•
Serial number of the hardware
•
Return type (advanced replacement, like-for-like replacement, or same-for-same
replacement)
•
Warranty information
•
Root cause analysis, if available
3. Customer returns the hardware which is repaired or replaced and returned based on the
terms of their service contract.
Summary of Contents for ipBTS C30
Page 2: ...ii 910136 Rev01 00 Standard July 2007 ...
Page 12: ...Contents xii 910136 Rev01 00 Standard July 2007 ...
Page 20: ...About this document Notes cautions and warnings 7 910136 Rev01 00 Standard July 2007 ...
Page 30: ...Chapter 2 l Planning Requirements 2 4 910136 Rev01 00 Standard July 2007 ...
Page 68: ...Chapter 4 l RN commissioning Updating node software 4 28 910136 Rev01 00 Standard July 2007 ...
Page 72: ...Chapter 5 l RN hardware components RN shelf components 5 4 910136 Rev01 00 Standard July 2007 ...
Page 78: ...Appendix A l Radio module specifications A 6 910136 Rev01 00 Standard July 2007 ...
Page 86: ...Appendix B l RMA process B 8 910136 Rev01 00 Standard July 2007 ...
Page 89: ...Airvana ipBTS C30 Installation and Commissioning Release 4 0 Backcvr ...