Error
Possible cause
Remedy
Unit not responding
The unit has not yet completed
the startup procedure
❯
After switching the unit on,
wait 20 - 30 seconds for the
startup procedure to be com-
pleted.
Unit is blocked by the firewall
❯
Enable the ports for the unit in
the firewall settings.
Phosphor storage plate does
not fit into the intake slot
Incorrect cartridge used
❯
Use the correct cartridge for
the size of phosphor storage
plate being used.
Barrier envelope slips into
intake slot along with the
phosphor storage plate
Incorrect cartridge used (too
large)
❯
Use the correct cartridge for
the size of phosphor storage
plate being used.
Cartridge display does not
light up
Cartridge not inserted correctly
❯
Insert the cartridge correctly.
Network connection has been
disconnected
Connecting cable between unit
and computer not correctly con-
nected
❯
Check the connecting cable.
The IP address of the unit is in
use by another unit
❯
Check the network settings
(IP address and subnet mask)
and assign a unique IP
address to each unit.
❯
Inform a service technician, if
the problem persists.
Unit ejects the phosphor stor-
age plate without the image
data being transmitted to the
imaging software. Error mes-
sage: "Incorrect phosphor
storage plate type inserted"
IDX phosphor storage plate was
not used
❯
Only use Air Techniques IDX
phosphor storage plates.
❯
The ejected phosphor storage
plate can be imported on a
suitable phosphor storage
plate scanner (e.g. ScanX
Swift View). Make sure that
the phosphor storage plate is
protected against ambient
light.
Troubleshooting
44
2160100287L41 1911V006
EN-
US
