Error
Possible cause
Remedy
The setting for the threshold
value is too high
❯
Reduce the threshold value.
X-ray image has stripes on
image
Phosphor storage plate has
been pre-exposed, e.g. by natu-
ral radiation or stray X-ray radia-
tion
❯
If the phosphor storage plate
has been stored for more than
one week, erase the phos-
phor storage plate prior to
use.
Parts of phosphor storage plate
exposed to light during handling
❯
Do not expose exposed
phosphor storage plates to
bright light.
❯
Scan image data within half
an hour after the exposure.
Phosphor storage plate dirty or
scratched
❯
Clean the phosphor storage
plate.
❯
Replace scratched phosphor
storage plate.
Unit was shaken by impact or
cover of the input unit closed
during scanning process
❯
Set up the unit so that it can-
not be shaken.
❯
Prevent the unit from being
touched during the scanning
process.
Bright stripes in the scanning
window
Too much incident ambient light
during the scanning process
❯
Darken the room.
❯
Turn the unit such that no light
is directly incident on the input
unit.
X-ray image with small bright
spots or clouding
Micro scratches on the PSP
❯
Replace the PSP.
Lamination of the PSP
detaches at the edge
Wrong retainer system used
❯
Only use original PSP and film
retainer systems.
PSP handled incorrectly.
❯
Use the PSP correctly.
❯
Comply with the operating
instructions of the PSP and
film retainer systems.
Troubleshooting
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EN-
US