Agilent Technologies E364XA Series, User Manual

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Appendix Service Information
Types of Service Available
168
Types of Service Available
If your power supply fails within three years of original purchase, Agilent
Technologies will repair or replace it free of charge. If your unit fails after your
three year warranty expires, Agilent Technologies will repair or replace it as a
very competitive price. Agilent will make the decision locally whether to repair
or replace your unit.
Standard Repair Service (worldwide)
Contact your nearest Agilent Service Center. They will arrange to have your
power supply repaired or replaced.
Express Exchange (U.S.A. only)
You can receive a replacement power supply via overnight shipment for low
downtime.
1 Call 1-800-258-5165 and ask for ‘‘Express Exchange.’’
• You will be asked for your shipping address and a credit card number to
guarantee return of your failed power supply.
• If you do not return your failed power supply within 45 days, your credit
card will be billed for a new power supply.
• If you choose not to supply a credit card number, you will be asked to send
your failed unit to a designated Agilent Service Center. After the failed unit
is received, Agilent will send your replacement unit.
2 Agilent will immediately send a replacement power supply to you via
overnight shipment.
• The replacement unit will have a different serial number than your failed
unit.
• If you can not accept a new serial number for the replacement unit, use the
Standard Repair Service option described above.
• If your failed unit was ‘‘in-warranty,’’ your replacement unit continues the
original three year warranty period. You will not be billed for the
replacement unit as long as the failed unit is received by Agilent.
• If your three year warranty has expired, Agilent will bill you for the power
supply exchange price - less than a new unit price. Agilent warrants
exchange units against defects for 90 days.