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W-Class

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6.1 Fault and Warning Messages

All printer functions are internally monitored. If a problem (Fault) or a potential
problem (Warning) is detected, the Error Indicator (see Section 4.0.4) will be
illuminated. A corresponding message will be displayed (if not within a branch
of the menu system or in Quick Test Mode). These messages, along with
possible solutions, are described below.

Fault Messages:

Fault Messages receive the highest display priority. If more than one fault is
detected the display will cycle between messages.

Note:

To return to normal operation after the printer enters a fault condition,

the fault must be corrected and then the FEED key must be pressed to
clear the condition.

Printer Fault Messages

Displayed Message

Description

Possible Solution(s)

!

!
35W!PVU!PG!UPMFSBODF!

!

The printer has
detected a drop in
the 24-volt power
supply.

Try cycling the printer power
‘Off’ and ‘On’. If the fault
does not clear, call for
service.

!

!
BED!GBVMU!

!

The printer has
detected an analog
to digital circuit
converter failure.

Try cycling the printer power
‘Off’ and ‘On’. If the fault
does not clear, call for
service.

!

!
DVUUFS!GBVMU!

!

The printer has
detected a cutter
mechanism fault.

WARNING!

Use extreme

care: Turn ‘Off’ and unplug
the printer before
proceeding.

Examine the cutter for
obstructions and ensure that
the cutter cable is properly
installed.

Plug in and turn ‘On’ the
printer. If the fault does not
clear, call for service.

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Summary of Contents for W Class

Page 1: ...innacles Harlow Essex CM19 5FE UK Phone 44 1279 772200 Fax 44 1279 424448 Asia Pacific 19 Loyang Way 01 01 CILC Building Singapore 508724 Phone 65 542 2611 Fax 65 542 3611 Corporate Headquarters 4501 Parkway Commerce Blvd Orlando Fl 32808 Phone 407 578 8007 Fax 407 578 8377 ...

Page 2: ......

Page 3: ...y applicable copyright laws and Licensor retains all rights not expressly granted In no event will Licensor or its suppliers be liable for any damages or loss including direct incidental economic special or consequential damages arising out of the use or inability to use the Firmware Software Information in this document is subject to change without notice and does not represent a commitment on th...

Page 4: ......

Page 5: ...der sole responsibility that this product conforms to the following standards or other normative documents EMC EN 55022 1993 Class B EN 50024 1998 EN 45501 1992 Safety This product complies with the requirements of EN 60950 A11 1997 Gost R FCC This device complies with FCC CFR 47 Part 15 Class A Note This equipment has been tested and found to comply with the limits for a Class A digital device pu...

Page 6: ...instruction labels on the printer Install the printer on a flat firm surface Do not place the printer on or near a heat source To protect your printer from overheating make sure no openings on the printer are blocked Never insert anything into the ventilation slots and openings of the printer Do not use the printer near water or spill liquid into it Ensure that the AC power source matches the rati...

Page 7: ... 9 3 0 1 Communications 10 3 1 Loading Media 12 3 1 1 Roll Media 13 3 1 2 Fan Fold Media 14 3 2 Media Sensor Adjustment 15 3 3 Loading Ribbon 16 3 4 Quick Media Calibration 17 3 5 Outputting Labels 18 3 5 1 Rewinding onto the Media Rewind Hub 18 3 5 2 Rewinding onto a Core 19 3 5 3 On Demand Dispensing 20 Using the Front Panel 4 0 Operation 23 4 0 1 Ready Mode 23 4 0 2 Menu Mode 24 4 0 3 Quick Tes...

Page 8: ...bel 52 4 3 4 Dot Test Pattern Label 53 4 3 5 Validation Label 54 4 3 6 User Defined Label 54 Adjusting and Maintaining the Printer 5 0 Media Sensor Calibration 55 5 0 1 Standard Calibration 55 5 0 2 Advanced Entry Calibration 59 5 1 Printhead Adjustments 65 5 1 1 Leveling Cam Adjustment 65 5 1 2 Pressure Adjustment 66 5 2 Maintenance Schedule 67 5 2 1 Cleaning the Printhead 68 5 2 2 Cleaning the P...

Page 9: ...1 Media and Ribbon Requirements 89 Appendix A ASCII Control Code Chart 91 Appendix B Available Fonts and Bar Codes 93 Appendix C Module Assignments 101 Print Resolutions and Maximum Label Widths 101 Available Speeds and Default Settings 102 Appendix D GPIO Port 103 Appendix E Menu System Multi Language Support 105 Appendix F Saving a Configuration File 111 ...

Page 10: ...iv Warranty Information 113 Glossary 117 Index 121 ...

Page 11: ...eryday printer operation To begin printing labels refer to the instructions provided with the label creation software you have chosen If you wish to write custom label programs a copy of the I W Class Programmer s Manual is included on the enclosed Datamax Accessories CD otherwise a copy may be downloaded from our web site at http www datamaxcorp com To grow with all of your printing needs the des...

Page 12: ...arallel interface RS 232 serial interface Operational 2 X 20 Backlit Liquid Crystal Display and functional keypad CG Triumvirate Scalable font w AGFA Scalable font engine EFIGS multi language display and configuration label support 203 DPI Printhead W 6208 300 DPI Printhead W 6308 and W 8306 1 0 2 Optional Features The printer offers the following optional features Cover Dampener A device to contr...

Page 13: ...inting Capability ILPC and or additional fonts and graphics ILPC consists of one of the following CG Times Western European Scalable font Kanji Gothic B Scalable font Simplified Chinese GB Scalable font Korean Hangul Scalable font ILPC CG Times Firmware The printer s firmware can be upgraded to include the Datamax ILPC CG Times font This supports the Datamax Enhanced Language Code Pages Internal R...

Page 14: ... These are internal devices providing connection to AS 400 and System 3X Twinax host system or 3270 type host system 1 1 Option Installation This table lists the recommended qualification level for the person installing the options Contact your dealer or Datamax Technical Support for details Suggested Experience Level Option Qualified Installer Cover Dampener DMX Certified Technician Cutter Tray O...

Page 15: ...e during transit In order to operate the printer you will need to remove the tape and foam placed there for shipment Complete the following steps prior to connecting power or attempting to load media With the arrows on the box pointing Up open the box Remove packing foam Using the straps carefully lift the printer from the box Remove the straps and the plastic bag from the printer Note It is a goo...

Page 16: ...es CD Any special or additionally purchased items Additional Requirements The following items are necessary for generating printed labels Contact your customer support representative for advice on which media and software is best suited for your needs A serial or parallel interface cable see Section 3 0 1 Applicable media see Section 2 1 for suggestions and Section 7 1 for requirements Applicable ...

Page 17: ...ect image quality Ribbon backcoating is highly recommended It provides protection for the printhead and depending upon the formula it may also provide an anti static coating For additional printhead protection use ribbon with a slightly greater width than the overall width of the label and backing material 2 1 1 Print Quality Controls The printer provides flexibility with a comprehensive set of pr...

Page 18: ...codes and detailed images on less expensive direct thermal and thermal transfer media at higher speeds can be tricky At one heat setting the images will fade and at the next higher heat setting the images will bleed This is because the reaction temperature of the media is so high that at higher rates of speed it cannot react fast enough To print fine images at higher speed media with lower reactio...

Page 19: ...on the Printer is in the Off position Depending upon your interfacing requirements connect the appropriate interface cable between Host Computer and Printer see Section 3 0 1 If connecting the printer to a network refer to the additional documentation supplied with the network option Connect the AC power cord to the receptacle on the back of the Printer and then plug the AC power cord into a prope...

Page 20: ...irectional mode is IEEE 1284 Compliant using forward and reverse channel communications In this mode data can be sent to the host provided it is also IEEE 1284 Compliant and has supporting software This mode requires an IEEE 1284 cable with a Centronics 36 pin male connector NIC Adapter optional The NIC Adapter has several menu selectable modes see Section 4 1 6 for details Refer to the informatio...

Page 21: ...t and printer The different serial cable pin outs suggested applications and part numbers are shown below contact your reseller for ordering information Serial Interface Cable Listing all models except as noted Null Modem MXM PC DB9P to Printer Part Number 556000 Part Number 556001 For connection to other DCE equipment Flow control is only Xon Xoff For connection to a PC compatible with DB9P commu...

Page 22: ...ginning complete these steps Raise the Access Cover Rotate the Printhead Latch forward to raise the Printhead Assembly Slide the Media Guide out away from the frame Proceed according to the type of media you are using go to Section 3 1 1 for Roll Media or go to Section 3 1 2 for Fan Fold Media ...

Page 23: ...it rests lightly against the edge of the media Position the Media Sensor see Section 3 2 If your application uses thermal transfer media load ribbon see Section 3 3 otherwise continue Lower the Printhead Assembly and rotate the Printhead Latch completely back into the locked position Close the Access Cover Turn On the printer After Ready is displayed press and hold the FEED key until at least one ...

Page 24: ...ia through the slot in the guide Ensure the media rests against the Backstop then raise the Roller Lever to its up position and tighten the Thumbscrew on the bottom of the Fan Fold Media Guide Position the Media Sensor see Section 3 2 If your application uses thermal transfer media load ribbon see Section 3 3 otherwise continue Lower the printhead assembly and rotate the Printhead Latch back into ...

Page 25: ...ise inward until the Sensor Eye Mark is positioned over the media according to the table below If loading media return to the media loading instructions Media Sensor Selection and Adjustment Media Type Sensor Eye Mark Position Sensor Required Die cut Near the middle of the label Gap Notched Centered over the notch Gap Reflective Centered over the black mark Reflective Continuous Near the middle of...

Page 26: ... eighteen inches 450mm of ribbon from the roll and route it under the Lower Ribbon Roller then out over the Platen Roller as shown Lower the Printhead Assembly route the ribbon over the Upper Ribbon Rollers and down around the Ribbon Take up Hub Replace the J Hook on the Ribbon Take up Hub While holding the hub rotate the J Hook counterclockwise to latch it Rotate the hub counterclockwise to remov...

Page 27: ...letion the Calibration Completed message will flash the printer will feed to the next label TOF and Ready will be displayed A Warning Low Backing message may appear if using notched media or media on a transparent liner however the calibration was successful Note Media containing large gaps may require a change in the Paper Out Distance setting see Section 4 1 2 Calibration Hints In certain cases ...

Page 28: ...To rewind labels and backing Load media as described in Section 3 1 Remove the Tear Bar and install the Arc Plate Remove the Media Retainer from the Media Rewind Hub Press the FEED key and advance about 20 inches 51 cm of media then guide it onto the Media Rewind Hub as shown Place the leading edge of the media into the Slot in the hub and rotate several times to secure Slide the Media Retainer on...

Page 29: ...1 If attached remove the Media Retainer from the Media Rewind Hub Position the Core Adapters to support but not extend beyond the Media Core Tighten in the adapters in place with the Thumbscrews Slide an empty Media Core over the Core Adapters Guide the media onto the Media Rewind Hub as shown Place the leading edge of the media into the Media Core and secure using tape Slide the Media Retainer on...

Page 30: ...dia as described in Section 3 1 Remove the Tear Bar see pictorial Section 3 5 1 and attach the Peel Mechanism to the printer using the Thumbscrews Grasp the Release Tabs on the Peel Mechanism and pull to separate the Peel Roller Bracket from the Fixed Bracket Thread the media over the top of the Fixed Bracket behind and under the Peel Roller Bracket then down to the Media Rewind Hub ...

Page 31: ...e Media Retainer onto the hub position it just to the edge of the media and tighten the Thumbscrew Push the Peel Roller Bracket back to its closed position Remove any slack in the media by rotating the Media Rewind Hub Close the Access Cover For on demand printing ensure that the Present Sensor has been enabled see Section 4 1 4 ...

Page 32: ...22 W Class ...

Page 33: ... normal operation The FEED key advances one label and clears any corrected faults Pressing and holding cause the printer to perform a Quick Media Calibration see Section 3 4 The CANCEL key pauses the printer and then prompts you for confirmation If yes the current job is cancelled The printer remains paused Pressing and holding four seconds will reset the printer and clear temporary host settings ...

Page 34: ...s numerical values in most menu selections The UP ARROW key scrolls to the next menu item It also increments numerical values in most menu selections The ENTER key selects the function item or displayed value It also moves between selections within multiple parameter fields The ESCAPE key moves to the previous menu level and finally back to the Ready Mode ...

Page 35: ... the selected test label quantity of 2 100 1000 or 9999 except the Configuration Label quantity of one Holding down the key scrolls quantities The ESCAPE key will exit the Quick Test Mode without printing The TEST key will print the selected test label at the selected quantity During test label printing this key also functions as a cancel key the printer will prompt you for confirmation before can...

Page 36: ... indicates a Warning Fast Flashing indicates a Fault 4 0 5 LCD Liquid Crystal Display The display provides several types of information Following a brief power up sequence initialization the Ready message The time and date if the printer has received it from one of the following the host the front panel setting or the Time and Date option A label counter during a batch print job The Menu System wh...

Page 37: ...SYSTEM RESET message flashes Note This reset has the same effect as the System Settings Set Factory Defaults selection in the menu system See Section 4 1 for a listing of the factory default settings and Section 4 1 5 for information about the Factory Setting File 4 0 6 3 Level Two Reset To return the printer to the factory default settings and clear all the calibration and adjustment parameters T...

Page 38: ...er is lost or removed the new settings will be retained A reset will be automatically invoked when exiting the menu system and answering Yes to the Save Changes prompt The same functional commands from the host computer may in some cases override the printer s menu settings In addition as a security feature for the prevention of accidental or unauthorized changes the menu system has a password pro...

Page 39: ...he correct user definable password is required for access the Menu Mode functions KEEP HOST CHANGES ENTER YES You are now entering the Menu Mode Existing Host commands have affected the configuration of the printer Pressing ENTER will save these changes otherwise the printer will revert to previously saved settings SAVE CHANGES ENTER YES You are now exiting the Menu Mode but have made changes to t...

Page 40: ...n TOF marks gap or reflective If this limit is exceeded a top of form fault is declared PAPER OUT DISTANCE 00 25in 0 99 99 Sets the length of travel before an Out of Stock condition is declared LABEL WIDTH Sets the maximum limit for the printable surface width Objects extending beyond this limit will not print see Appendix C for the default values SENSOR CALIBRATION Adjusts the printer to sense yo...

Page 41: ... present distance see Appendix C ROW OFFSET 00 00in 0 99 99 Shifts the vertical start of print position This is the user setting for row adjustment COLUMN OFFSET 00 00 in 0 99 99 Shifts the horizontal left justified start of print position to the right without shifting the Label Width termination point to the right This is the user setting for Column Adjust PRESENT DISTANCE 0 00 in 0 4 00 Sets the...

Page 42: ...ill NOT affect these settings DARKNESS XX 1 64 Controls the printhead strobe time to fine tune the HEAT setting ROW ADJUST XXX DOTS 0 128 Shifts the vertical start of print position upward in dots to fine tune the ROW OFFSET setting see Appendix C COLUMN ADJUST XXX DOTS 0 128 Shifts both the horizontal start of print position and the LABEL WIDTH termination point to the right in dots to fine tune ...

Page 43: ...ULE The user may select from a list of available modules for formatting all data will be erased DELETE FILE The user may select from a list of available files for deleting protected modules will not appear Bytes will NOT be retrieved until the module that contained the deleted file is packed PACK MODULE Packing the module removes files marked as deleted and defragments existing file structures to ...

Page 44: ...el cutting DISABLED Disables the cutter NOT INSTALLED No cutter is detected GPIO PORT Model dependant option used to interface the printer to an external controlling device see Appendix D GPIO Input control signal is required to print a label ENABLED Enables external signal control DISABLED Disables the GPIO END OF PRINT Programmable signal output LOW PULSE HIGH PULSE ACTIVE LOW ACTIVE HIGH ...

Page 45: ...tivated file cannot be deleted FACTORY SETTING FILE Provides a list of available configuration files The selected file will be restored whenever a Level 1 reset is performed see Section 4 0 6 2 INTERNAL MODULE 1024 KB Sets the number of 1K blocks allocated for the internal RAM D module Available memory dependent upon model see Appendix C DEFAULT MODULE D Sets the default module used to store files...

Page 46: ...E Allows the user to set Time and Date MEDIA COUNTERS Internal record of inches printed and time of use ABSOLUTE COUNTER Shows the number of inches printed since being set at the factory Not resettable by the user RESETTABLE COUNTER The number of inches printed since the last reset User may reset RESET COUNTER Resets the resettable counters to zero PRINT CONFIGURATION Prints the effective configur...

Page 47: ...x yyyyyy zzz Where vvvv represents the model number of the application loaded wwxx represents the hardware software feature level where ww represents the hardware feature level of the main board xx represents the software feature level The printer will accept software feature levels up to the xx value This feature level requires Datamax authorization to upgrade yyyyyy is a manufacturing date code ...

Page 48: ...r codes will not be printed An odd number of overlapping objects will print XOR Intersecting text strings images and bar codes print on top of one another OPAQUE Interacting text strings images and bar codes are obliterated by those formatted last Each character cell is treated as opaque IMAGING MODE Instructs the printer whether to pre image the label format Note This selection can affect the acc...

Page 49: ...d to access the menu system when security is enabled UNITS OF MEASURE Selects the measurement system in which the system s settings are represented in the menu system and on configuration labels METRIC Metric standard Lengths in millimeters and Counters in centimeters IMPERIAL Inch standard Lengths and Counters given in inches SOP EMULATION Enables the STX O and STX f print positioning commands to...

Page 50: ...gnal is received or the present sensor is clear It provides the advantage of faster throughput DISABLED The printer will not initiate repositioning until the next label is ready to print May help prevent the curling of the label edge MENU LANGUAGE Selects the language in which the menu system messages and configuration label are shown Only languages that are resident will be available ENGLISH Engl...

Page 51: ...RDWARE CTS DTR NONE No flow control is used PARITY Sets Word parity NONE No parity ODD Odd parity EVEN Even parity DATA BITS Sets Word length 7 Seven bit Word length 8 Eight bit Word length STOP BITS Sets the number of stop bits 1 One stop bit 2 Two stop bits SERIAL PORT B Same as Serial Port A for an optional connection If not present this displays NOT INSTALLED when accessed PARALLEL PORT A Cont...

Page 52: ... INSTALLED is displayed After making changes to these parameters save the changes exit the menu system and cycle the printer s power Off and On for the changes to take effect Note With the NIC Adapter installed a boot process taking up to two minutes depending upon the configuration must be completed before the printer recognizes the option as installed During this time the NIC Adapter will not be...

Page 53: ... ENABLED Enables the DEC MOP protocol DISABLED Ignore the MOP protocol Select this option if MOP is not needed APPLETALK ENABLED The AppleTalk protocol is enabled by default DISABLED Ignore the AppleTalk protocol Select this option if AppleTalk is not needed NETWARE Allow the printer to be driven from an NDS Novell Print Queue ENABLED Netware is enabled by default DISABLED Ignore the Netware proto...

Page 54: ...assign IP address from a DHCP Server ENABLED DHCP is enabled by default WARNING An IP Address assigned by a DHCP has precedence over any static IP Address stored in the NIC Adapter DISABLED Disable DHCP Note Select this option to insure any static IP stored is used by the NIC Adapter BOOTP A UNIX based automatic IP address assignment controlled by a BOOTP server ENABLED BOOTP is enabled by default...

Page 55: ... SOH command Hex 7E STX command count by Hex 1B ESC Hex 0x0D Carriage Return ALTERNATE CODES 2 Hex 5E SOH command Hex 7E STX command count by Hex 1B ESC Hex 0x7C Carriage Return ALTERNATE CODES 3 Hex 5E SOH command Hex 23 STX command count by Hex 1B ESC Hex 0x0D Carriage Return FEEDBACK CHARACTERS Returns a Hex 1E RS after each label successfully prints and a Hex 1F US after each batch of labels i...

Page 56: ...DISABLED DPL Heat Commands are ignored The heat value is controlled via the menu setting see Print Control Section 4 1 3 SPEED COMMANDS Allows the user to disable the DPL speed commands Print Feed and Reverse ENABLED Normal printer operating mode DISABLED DPL speed commands are ignored The print feed and reverse speeds are controlled via the menu setting see Print Control Section 4 1 3 ...

Page 57: ... results of each attempt will be displayed MONITOR GPIO INPUT TEST GPIO OUTPUTS PRINT TEST RATE MIN 0 0 120 The number of minutes to delay between the printing of batches of labels in Quick Test Mode SENSOR READINGS Analog Sensor readings are displayed THR TRAN RIBM 24V 255 255 255 255 Live sensor values are displayed View can be toggled with forward and reverse keys Maximum values are shown in th...

Page 58: ...ate an operational state User Prompts and Condition Messages Displayed Message Description Condition s DMFBSJOH GBVMUT The printer is trying to clear a fault condition Occurs when the FEED key is pressed after the correction of a fault DBMJCSBUJOH A media calibration is being performed The FEED key was pressed and held DBODFM QSJOU KPC FOUFS LFZ ZFT The CANCEL or TEST key was pressed during a batc...

Page 59: ... JOJUJBMJ JOH Normal power up and soft reset condition Follows the SYSTEM RESET IN PROGRESS message after a reset or power up TZTUFN SFTFU JO QSPHSFTT Normal power up and soft reset condition Occurs when the user resets the printer via the host or Front Panel VODBMJCSBUFE The media calibration is not set Perform calibration see Section 5 0 YYYY PG YYYY QSJOUJOH The print job is being processed Bat...

Page 60: ...e key or the key to stop printing 3 Using the Print Test Rate feature Section 4 1 7 a time delay can be set for printing labels in Quick Test Mode 4 3 1 Print Quality Label The Print Quality Label provides an indication of overall print quality at a pre selected heat and speed setting This format consists of compliant bar codes in fence and ladder orientations assorted font sizes and graphic fill ...

Page 61: ... 1 Note The Configuration Label content can vary with the application version and printer model To print all information the media cannot be less than 2 inches wide 51mm and the Label Width setting must match the media width see Section 4 1 2 Press the key Use the key and scroll to Print Configuration Press the key to start printing ...

Page 62: ...a compliant picket fence bar code that can be used to verify thermal transfer and print quality functions To print a Quick Ribbon Test Label Press the key Use the key to scroll to Ribbon Test Label Use the key to select a quantity see Section 4 0 3 Press the key to start printing ...

Page 63: ...ondition To print a Dot Test Pattern Label Press the key Use the key to scroll to Dot Test Pattern Use the key to select a quantity see Section 4 0 3 Press the key to start printing Good Test Pattern Label An even print pattern indicates that the printhead is operating correctly Faulty Test Pattern Label Streaking in the print pattern typically indicates a dirty printhead In this case see Section ...

Page 64: ...l to Validation Label Use the key to select a quantity see Section 4 0 3 Press the key to start printing 4 3 6 User Defined Label The User Defined Label reprints the last format printed unless the printer was powered off between the last printing and the request for this label The format can be any of the Quick Tests a label from the host or a label recalled from a memory module ...

Page 65: ...ess to the media and media sensor In addition displayed sensor readings can be used to indicate the best position over the media which is helpful when using small position critical TOF notches or marks Three readings are required Empty No media in the sensor Gap or Mark Only the backing notch or reflective mark in the sensor Paper The label with the liner attached in the sensor To perform a Standa...

Page 66: ...to Sensor Calibration NFEJB TFUUJOHT TFOTPS DBMJCSBUJPO Press the key to abort this procedure 5 Press the key TFOTPS DBMJCSBUJPO QFSGPSN DBMJCSBUJPO You are beginning the standard calibration procedure 6 Press the key Remove the media from the Media Sensor then press any key SFNPWF MBCFM TUPDL QSFTT BOZ LFZ zzz This sets the parameter for the empty value Where yyy is a numerical value representing...

Page 67: ... reflective media TDBO NBSL QSFTT BOZ LFZ zzz This sets the parameter for the gap or mark value Where yyy is a numerical value representing the current sensor reading useful in locating the best sensor position Note Never position the sensor over a perforation when recording a sensor reading Note Do not move the position of the Media Sensor after it has been adjusted 8 Position the label and backi...

Page 68: ...pon successful calibration Back out of the menu tree by repeatedly pressing the key If using gap or reflective media press and hold the FEED key The printer will begin advancing media allow at least one label gap or mark to advance under the sensor SFBEZ The printer is now ready to begin printing If this calibration was not successful go to Section 5 0 2 Note A Warning Low Backing message indicate...

Page 69: ...s failed To perform an Advanced Entry Calibration Step Operator Action Displayed Message Comment 1 Media should be loaded and the appropriate Sensor Type selected Turn On the printer VODBMJCSBUFE Wait until the printer initializes about six seconds 2 Press the key Raise the printhead assembly NFOV NPEF NFEJB TFUUJOHT You are entering Menu Mode 3 Press the key to enter the Media Settings menu NFEJB...

Page 70: ...sembly HBJO USBO zzz 11 1 42 OR HBJO SFGM zzz 11 1 42 If using preprinted media ensure the label area under the sensor is free of preprinted text graphics or borders 10 Press the key to select the setting denoted by an and then record the sensor reading the yyy value in a table similar to the one shown after Step 12 as a Label Value Next press the key to increment the Gain Number Repeat this step ...

Page 71: ...center of the facedown black mark Press the key to select the setting and then record the sensor reading in a table similar to the one shown after Step 12 as a TOF Value Next press the key to increment the Gain Number Repeat for each of the Gain Numbers 00 32 HBJO USBO zzz 11 1 42 Or for reflective media HBJO SFGM zzz 11 1 42 Where yyy is a numerical value representing the current sensor reading u...

Page 72: ...est algorithm for your media HBJO USBO zzz 11 1 42 Or for reflective media HBJO SFGM zzz 11 1 42 Both sensor readings must be above 20 Gain Number Label Value TOF Value Difference Value 00 255 254 1 01 251 240 11 02 241 213 28 03 231 182 49 04 219 150 69 05 212 119 93 06 200 88 112 07 189 58 131 08 178 32 146 09 167 19 N A 10 156 17 N A 11 146 16 N A 12 136 15 N A 31 116 14 N A For example if your...

Page 73: ...in the Media Sensor Record the sensor reading and label it P paper Place the backing mark or notch in the Media Sensor Record the sensor reading and label it G or M Gap or Mark Remove all media Record the sensor reading and label it E Empty HBJO USBO zzz 19 1 42 Or for reflective media HBJO SFGM zzz 19 1 42 Where yyy is a numerical value representing the current sensor reading 15 Press the key The...

Page 74: ...TFOTPS MFWFM Q 126 N 292 F 324 The selection will flash and the display heading will change to indicate the item for entry 17 After all entries have been made press the key to back out of the menu and then press the keyto save the settings and return to the Ready Mode TBWF DIBOHFT FOUFS LFZ ZFT From Ready press the FEED key to advance to the next label TOF Note If the Advanced Entry Calibration fa...

Page 75: ... do not correspond to specific widths where position one is the highest setting while position nine is the lowest To adjust the Leveling Cam With media loaded in the printer download your label format or use a Quick Test format and begin batch printing While observing the printed labels rotate the Leveling Cam counter clockwise to an over adjusted position see Example 1 Next rotate the Leveling Ca...

Page 76: ...dia types the printhead pressure is adjustable The printer arrives factory set for most media types so this adjustment should be made only after attempting to improve print quality through heat and print speed changes see Section 2 1 1 If making this adjustment only use the minimum pressure necessary for image improvement To increase pressure turn the Adjustment Screws clockwise to decrease pressu...

Page 77: ...fore cleaning allow time for the printhead to cool Clean after each roll or box of labels or after each roll of ribbon Platen Roller Using a cotton swab dampened with isopropyl alcohol rotate the platen and remove all build up See Section 5 2 2 Clean after each roll or box of labels or after each roll of ribbon Media Path Tear Plate Compressed air soft bristle brush and isopropyl alcohol Remove al...

Page 78: ...ccess cover Unlock the Printhead Latch and raise the Printhead Assembly Move media and ribbon away as necessary Using a cotton swab moistened not soaked with isopropyl alcohol gently wipe away any build up on the Printhead surface paying close attention to the Burn Line Allow the printhead to dry Re install ribbon and media if removed Lower the Printhead Assembly and lock the Printhead Latch Close...

Page 79: ... if attached Unlock the Printhead Latch raise the Printhead Assembly and remove media Using a clean lint free cloth dampened with isopropyl alcohol wipe the Platen Roller clean Manually rotate the roller to clean the entire surface Allow the roller to dry Replace the Tear Bar Arc Plate or peel mechanism and replace the media Lower the Printhead Assembly and lock the Printhead Latch Close the acces...

Page 80: ... the firmware of the printer can be updated 1 the Ready Mode or 2 the Download Mode Before beginning an update identify the current version of the printer s application program by printing a Configuration Label see Section 4 3 2 Compare that version string to those filenames available from our FTP site and then download the desired file onto your computer s hard drive Proceed with the printer upda...

Page 81: ...tb 1 zs lpt1 Where lpt1 is the host computer s port however this selection can differ to include a serial or other port as the printer is equipped The Ready Indicator will flash as data is received 2 VQHSBEJOH TPGUXBSF No action required The new application program is being stored and verified 3 5323 4 15 1803703111 No action required The printer has reset automatically and is now displaying the n...

Page 82: ... Section 5 3 1 The printer is ready to accept the new application version Note The parallel port LPT1 must be used to write to the printer 3 VQEBUF TPGUXBSF SFBEJOH JNBHF No action required The printer is receiving the new image program 4 FSBTJOH GMBTI TPGUXBSF JNBHF No action required The program has been received and verified now memory is being cleared of the previous application 5 XSJUJOH GMBT...

Page 83: ...successfully erase Flash memory The possible cause is defective Flash memory Try the download again however if the problem continues call for service FSSPS XSJUJOH GMBTI The printer could not successfully write the program into Flash memory A possible cause is defective Flash memory Try the download again however if the problem continues call for service IBSEXBSF NJTNBUDI EBUB SFKFDUFE Application...

Page 84: ...ble from our FTP site Download the desired version onto your computer s hard drive To update the Boot Loader Program Boot Loader Update Procedure Step Displayed Message Operator Action Comment s 1 SFBEZ Using the DOS copy command where filename is the program to be loaded and lpt1 is the selected interface port enter the following copy filename lpt1 As an example this would be entered as copy boot...

Page 85: ...gs of the printer and host Cannot load media through the optional cutter WARNING Use extreme care Turn Off and unplug the printer before proceeding Ensure that the cutter and cutter cable are properly installed Plug in and turn On the printer If the problem continues call for service The LCD is blank but the Ready Indicator is On The display contrast may set too low Press and hold the MENU key for...

Page 86: ...s must allow enough space for the height length of the characters and bar codes to be printed within the format size The available memory may have been exceeded by the memory requirement of the label format Try reducing the memory allocated to either the internal module or scaleable font caches see System Settings Memory Settings Section 4 1 5 If using serial communications ensure that the interfa...

Page 87: ... properly loaded the wrong coating configuration was used To verify the inked side press the adhesive backing of a label against the ribbon surface Ink will only lift from the coated side of the ribbon Clean the printhead see Section 5 2 1 then replace the ribbon with the correct type for the printer Section 7 1 If there is no image on the used ribbon Run any Quick Test Label see Section 4 3 If an...

Page 88: ...ommands see Section 4 1 3 The same functional commands from the host computer may override the menu settings see Section 4 1 6 The media ribbon combination may not be compatible see Section 2 1 The Printhead Leveling Cam may be incorrectly adjusted see Section 5 1 1 The Platen Roller may be dirty or worn see Section 5 2 2 Skips labels when printing Quick Media Calibration may be needed see Section...

Page 89: ...the fault must be corrected and then the FEED key must be pressed to clear the condition Printer Fault Messages Displayed Message Description Possible Solution s 35W PVU PG UPMFSBODF The printer has detected a drop in the 24 volt power supply Try cycling the printer power Off and On If the fault does not clear call for service BED GBVMU The printer has detected an analog to digital circuit convert...

Page 90: ...f the problem persists try the Advanced Entry Calibration see Section 5 0 2 HBQ NPEF GBVMUZ TFOTPS Consistently high sensor readings were detected Press any key to continue Ensure that media was removed from the media sensor during the appropriate calibration steps also ensure that no labels are stuck in the media sensor Retry the calibration If the problem persists call for service PVU PG TUPDL T...

Page 91: ... detected a problem within the print logic Try cycling the printer power Off and On If the fault does not clear call for service SBN GBVMU The system has detected a RAM failure Try cycling the printer power Off and On If the fault does not clear call for service SFGMFDUJWF NPEF DBOOPU DBMJCSBUF Consistently low sensor readings were detected Press any key to continue Ensure that the reflective mark...

Page 92: ... values have changed or the printer detects no or only sporadic ribbon supply hub movement Try the following 1 Ensure that ribbon is correctly loaded and that the printhead assembly is latched 2 Check the ribbon supply and ribbon take up hubs for obstructions that may be stopping movement 3 Ensure that the ribbon core fits snugly on the ribbon supply hub 4 Ensure that the media and paper combinati...

Page 93: ...ate the printer see Section 5 0 2 The Media Sensor may be out of position Readjust it see Section 3 2 3 The media may not be properly loaded Reload media also ensure that the Media Guide is positioned properly see Section 3 1 4 The Leveling Cam may be improperly adjusted see Section 5 1 1 5 The label may be longer than the default value for maximum length Check the Media Settings Maximum Label Len...

Page 94: ...y is emptied no action is required HPPECZF Power has been removed and shutdown is in progress The printer power switch was turned Off the line fuse has blown or AC line voltage has been lost IPTU DIBOHFT QFOEJOH The host has pending configuration changes that will not take effect until a host reset command is issued To save changes send a host reset command in DPL or to discard changes perform a s...

Page 95: ...ng data in the character string To begin go to the Diagnostics menu and enable Hex Dump Mode see Section 4 1 7 Exit the menu and save the changes Now HEX DUMP MODE will be indicated by the display and all data sent to the printer will now be output in hexadecimal code along with the printable ASCII equivalents The figure below is a sample Hex Dump Label After sending a label format to the printer ...

Page 96: ...86 W Class ...

Page 97: ...ssey Universal Shipping Container Symbology Code 128 MOD 43 Postnet USS EAN 128 Random Weight Telepen USD 8 Code 11 UPS MaxiCode modes 2 3 PDF417 Data Matrix QR Code Aztec and MicroPDF417 Fonts 9 Bit Mapped Fonts rotatable 0 90 180 270 degrees CG Triumvirate Scalable Font CG Triumvirate Condensed Bold Scalable Font Communications Interfaces EIA RS 232 DB 25 Serial and IEEE 1284 Compliant Parallel ...

Page 98: ...etic Radiation Moderate RF fields can be tolerated Mechanical Height 14 8 38 cm Width 13 8 35 cm W 6208 W 6308 16 1 41 cm W 8306 Depth 18 5 47 cm Weight 55 lbs 24 8 kg W 6208 W 6308 65lbs 29 3 kg W 8306 Printing Specifications Printing Type Direct Thermal or Thermal Transfer Print Speed 2 6 IPS 50 152 4 mm second W 8306 2 8 IPS 50 203 2 mm second W 6208 W 6308 Printhead Resolution 203 DPI 8 dots m...

Page 99: ...mm 15 mm core not to protrude beyond ribbon edge Ribbon Width Range 2 0 6 7 50 8mm 170 1mm W 6208 W 6308 3 0 9 0 76 2 mm 228 6 mm W 8306 Maximum Ribbon Length 1509 460 Meters maximum Labels wound out only Media Supply Hub dependent Ribbon wound coating side in only and width should always slightly exceed the label width including backing material if any Approved Media To achieve optimum print qual...

Page 100: ...of the media to the media aperture 3 250 200 H reflective mark width 3 W 6208 and W 6308 W 8306 6 700 9 000 1 000 1 000 I distance between reflective marks 4 500 J reflective mark length 4 100 1 Units of measure given in inches 2 If the optional Light Duty Cutter is attached it must be aligned to only cut material where the thickness can be no greater than 006 152 mm 3 The reflective black mark mu...

Page 101: ...C 44 2C L 76 4C l 108 6C Ctrl M CR 13 0D 45 2D M 77 4D m 109 6D Ctrl N SO 14 0E 46 2E N 78 4E n 110 6E Ctrl O SI 15 0F 47 2F O 79 4F o 111 6F Ctrl P DLE 16 10 0 48 30 P 80 50 p 112 70 Ctrl Q DC1 17 11 1 49 31 Q 81 51 q 113 71 Ctrl R DC2 18 12 2 50 32 R 82 52 r 114 72 Ctrl S DC3 19 13 3 51 33 S 83 53 s 115 73 Ctrl T DC4 20 14 4 52 34 T 84 54 t 116 74 Ctrl U NAK 21 15 5 53 35 U 85 55 u 117 75 Ctrl V...

Page 102: ...39 8B 1 2 171 AB 203 CB Ù 235 EB î 140 8C 1 4 172 AC 204 CC y 236 EC ì 141 8D 173 AD 205 CD Y 237 ED Ä 142 8E 174 AE 206 CE 238 EE Å 143 8F 175 AF 207 CF 239 EF É 144 90 176 B0 Ò 208 D0 240 F0 Æ 145 91 177 B1 D 209 D1 241 F1 Æ 146 92 2 178 B2 Ê 210 D2 242 F2 ô 147 93 3 179 B3 Ë 211 D3 3 4 243 F3 ö 148 94 180 B4 È 212 D4 244 F4 ò 149 95 Á 181 B5 213 D5 245 F5 û 150 96 Â 182 B6 Í 214 D6 246 F6 ù 151...

Page 103: ... formatting command These fonts are non proportional monospaced each character takes the same amount of space for printing The Triumvirate font number 9 is a proportional font each character will take up a different amount of space when printed Font Valid ASCII Characters 0 32 127 1 32 168 171 172 225 2 32 168 171 172 225 3 32 35 38 40 58 65 90 128 142 144 146 153 154 156 157 165 168 225 4 32 35 3...

Page 104: ...5 1 1 13 7 2 2 18 10 2 3 27 14 2 4 36 18 3 5 52 18 3 6 64 32 4 7 32 15 5 8 28 15 5 Font 0 96 character alphanumeric upper and lower case Font 1 145 character upper and lower case alphanumeric with descenders and ascenders Font 2 138 character alphanumeric upper and lower case Font 3 62 character alphanumeric uppercase ...

Page 105: ...W Class 95 Font 4 62 character alphanumeric uppercase Font 5 62 character alphanumeric uppercase Font 6 62 character alphanumeric uppercase ...

Page 106: ...nt 7 OCR A size I Font 8 OCR B size III Font 9 Internal Triumvirate font The number in the bar code height field sets the point sizes Larger point sizes can be obtained by increasing the height and width multipliers ...

Page 107: ... Interleaved 2 of 5 with a modulo 10 checksum Varies M 10 48 57 Numeric only K Plessey Up to 14 M 10 48 57 Numeric only Option is Last Character for Second M 11 Checksum L Interleaved 2 of 5 with a modulo 10 checksum shipping bearer bars 13 M 10 48 57 Numeric only M 2 digit UPC addendum 2 Yes 48 57 Numeric only N 5 digit UPC addendum 5 Yes 48 57 Numeric only O Code 93 Varies No 35 38 42 58 65 90 9...

Page 108: ... 9 Bar Code B UPC A Bar Code C UPC E Bar Code D Interleaved 2 of 5 Bar Code E Code 128 Bar Code F EAN 13 Bar Code G EAN 8 Bar Code H Health Industry Bar Code HBIC Bar Code I Codabar Bar Code J Interleaved 2 of 5 w modulo 10 checksum ...

Page 109: ... L Interleaved 2 of 5 w modulo 10 checksum and shipping bearer bars Bar Code M 2 Digit UPC addendum Bar Code N 5 Digit UPC addendum Bar Code O Code 93 Bar Code p Postnet Bar Code Q UCC EAN Code 128 Bar Code R UCC EAN Code 128 KMART NON EDI ...

Page 110: ...de S UCC EAN Code 128 Random Weight Bar Code T Telepen Bar Code u UPS MaxiCode Bar Code v FIM Bar Code z PDF 417 Bar Code WG USD 8 Bar Code W1c DataMatrix Bar Code W1d QR Code Bar Code W1f Aztec Bar Code W1z MicroPDF417 ...

Page 111: ...r graphics fonts and label formats G 256 KB No Main PCB Flash user addressable for graphics fonts and label formats Y 64 KB No Main PCB Flash reserved for EFIGS Z 4 MB No Optional Flash Card reserved for ILPC When power is removed from the printer stored data will be lost Print Resolutions and Maximum Label Widths Printhead Resolutions and Widths Maximum Print Width Model Printhead Resolution Inch...

Page 112: ... Default Setting Model IPS MMPS IPS MMPS W 6208 Print 2 8 51 203 6 0 152 Feed 2 10 51 254 6 0 152 Reverse 2 6 51 152 4 0 102 W 6308 Print 2 8 51 203 6 0 152 Feed 2 10 51 254 6 0 152 Reverse 2 6 51 152 4 0 102 W 8306 Print 2 6 51 152 6 0 152 Feed 2 8 51 203 6 0 152 Reverse 2 6 51 152 4 0 102 ...

Page 113: ...see next page is a 9 pin Mini DIN Female connector for example KYCON KMDG 9S BS Each pin function is detailed in the table below GPIO Pin Functions Pin Signal Name Signal State Signal Direction Description 1 Vcc 5 VDC Output Printer 5 VDC 2 Ribbon Fault Low Output Goes low when the printer detects a ribbon fault 3 Paper Fault Low Output Goes low when the printer detects a label movement fault 4 Pr...

Page 114: ...he one shown right For additional interfacing requirements see the table below GPIO Port Specifications Vin max 5 5 VDC maximum input into any pin VIH 3 8 VDC minimum high level input voltage VIL 1 65 VDC maximum low level input voltage IOH 8 mA typical 25 mA maximum high level output current IOL 8 mA typical 25 mA maximum low level output current VOH IOH 8 mA minimum 3 8 VDC VOL IOL 8 mA maximum ...

Page 115: ...B Flash Module located on the Main PCB It is okay to download menu files generated for a lesser firmware revision to new firmware any messages that are not defined are displayed in English For the procedures below the printer will accept the menu downloads from any available port The language creation programs support Windows 95 Windows 98 Windows NT and Windows 2000 Required Software Comment W Cl...

Page 116: ...106 W Class Creating a Menu Language Invoke Excel and open the gemmsglst xls file Excel opens the file and the following screen appears Click the Enable Macro box and the following appears ...

Page 117: ... cutting and pasting fields could defeat this warning system B Two Line Messages Some of the message are displayed as two lines These are indicated in the comment fields C Comments This field can be modified with no effect When editing has been completed highlight all of the columns you desire to create more than one language may be selected by pressing the letter above the column Press the Genera...

Page 118: ...rror Message Description Please select the entire column s or the desired language s by clicking on the column letter s After pressing the Generate DPL File s radio button the languages to convert were not correctly selected Message text may not exceed MAX xx designated characters for this MID The entered message exceeds the number of characters specified in column C You may not modify this number...

Page 119: ...the memory space Use the Pack Module feature see Section 4 1 4 or reload the FIGS file to free the space Deletion of the selected language will set the printer to English The total number of languages that the printer can now accept is limited to 10 but this number is dependent upon the size of each language translation The translation size will vary with the number of messages that are translated...

Page 120: ...110 W Class ...

Page 121: ...control parameters previously accessible only from the front panel consult the I W Programmers Manual for details Regular host settings can not be saved using the front panel menu Note Configuration files will typically correspond to a particular printer and media application If a file will be shared among printers do not include unique parameters such as calibrations and adjustments because those...

Page 122: ...F SFTUPSF BT DVSSFOU Press the key to scroll to Save Setting As The key can also be used 6 DPOGJHVSBUJPO GJMF TBWF TFUUJOH BT Press the key Press the key to exit this selection Enter a file name using the key to scroll through the characters The key can also be used 7 TBWF TFUUJOH BT Note To change an accepted character select the delete function solid flashing block and press the ENTER key Use th...

Page 123: ... 1826 days or four million 4 000 000 linear inches whichever comes first from the date of shipment by Datamax Expendable and or consumable items or parts such as lamps fuses labels and ribbons are not covered under this warranty This warranty does not cover equipment or parts that have been misused altered neglected handled carelessly or used for purposes other than those for which they were manuf...

Page 124: ...f the following locations Datamax Corporate Headquarters 4501 Parkway Commerce Boulevard Orlando Florida 32808 USA Datamax International Herbert House Elizabeth Way Pinnacles Harlow Essex CM19 5FE United Kingdom A Return Material Authorization RMA number must be issued before the product can be returned To open an RMA please call the Datamax Technical Support Department at 407 523 5540 Include you...

Page 125: ...ential damages or lost profits arising out of or relating to Datamax s products or the performance or a breach thereof even if Datamax has been advised of the possibility thereof Datamax s liability if any to the purchaser or to the customer of the purchaser hereunder shall in no event exceed the total amounts paid to Datamax hereunder by the purchaser for a defective product In no event shall Dat...

Page 126: ...116 W Class ...

Page 127: ...w of thermal elements in the printhead that create the images on the media calibration The process through which sensor readings are entered into the printer for correct sensor function for example detection of a given media type and TOF positioning character set The entire complement of alphanumeric symbols contained in a given font checksum An alphanumeric error detection method used in many bar...

Page 128: ... the printhead Also referred to as resolution DPL Datamax Programming Language programming commands used specifically for control of and label production in Datamax printers A complete listing of commands can be found in the I W Class Programmer s Manual EFIGS English French Italian German Spanish and other multi language support as programmed for the printer s menu system and configuration label ...

Page 129: ...quipped with photosensors to detect media and the top of form on die cut notched or reflective media MMPS millimeters per second Metric measurement of printer speeds notched stock Media typically tag stock with holes or notches in the material that is used to signal the top of form The printer must be set to gap to use this media type preprinted media Label stock that contains borders text or grap...

Page 130: ...on the printed label typically caused by an improper printhead leveling cam adjustment roll media A form of media that is wound upon a cardboard core start of print The position on the label where the printing actually begins tag stock A heavy paper or synthetic printing material typically featuring a notch or black mark for TOF and no adhesive backing thermal transfer The printing method that cre...

Page 131: ... 8 32 38 76 cutter 2 3 34 47 67 75 75 79 89 90 117 D diagnostics 47 118 direct thermal printing 7 8 30 88 118 display 23 26 48 75 dot test pattern label 53 double byte symbols 36 97 download mode 70 72 73 DPI 88 101 118 DPL 29 46 85 118 E EFIGS 2 70 101 105 109 118 emulation 39 F factory default settings 27 28 47 83 101 102 118 fault messages 79 83 feed speed 31 46 102 118 Flash memory 2 3 89 101 ...

Page 132: ...esent sensor 4 21 31 33 40 47 48 print control 7 8 15 31 32 46 76 104 print quality 7 8 50 54 65 68 69 78 84 89 print resolutions See DPI print speed 7 8 31 46 66 78 88 102 119 printer key 37 73 printer options 33 34 printhead 7 8 16 31 32 47 53 65 68 77 78 82 84 88 89 101 Q quick test mode 23 25 47 48 50 54 77 79 R ready mode 23 24 26 48 70 71 85 reflective mark See Media Black Mark registration ...

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