Aerotech BL 10-40, Hardware Manual

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BL Warranty and Field Service
On-site Warranty Repair If an Aerotech product cannot be made functional by telephone assistance or by send-
ing and having the customer install replacement parts, and cannot be returned to the
Aerotech service center for repair, and if Aerotech determines the problem could be war-
ranty-related, then the following policy applies:
Aerotech will provide an on-site field service representative in a reasonable amount of
time, provided that the customer issues a valid purchase order to Aerotech covering all
transportation and subsistence costs. For warranty field repairs, the customer will not be
charged for the cost of labor and material.
If service is rendered at times other than normal work periods, then special service rates
apply. If during the on-site repair it is determined the problem is not warranty related,
then the terms and conditions stated in the following "On-Site Non-Warranty Repair" sec-
tion apply.
On-site Non-warranty
Repair
If any Aerotech product cannot be made functional by telephone assistance or pur-
chased replacement parts, and cannot be returned to the Aerotech service center for
repair, then the following field service policy applies:
Aerotech will provide an on-site field service representative in a reasonable amount of
time, provided that the customer issues a valid purchase order to Aerotech covering all
transportation and subsistence costs and the prevailing labor cost, including travel time,
necessary to complete the repair.
Company Address Aerotech, Inc.
101 Zeta Drive
Pittsburgh, PA
15238-2897
Phone: (412)963-7470
Fax: (412) 963-7459
52 Appendix A www.aerotech.com