Document Q101, Revision W
(Printout Uncontrolled)
Page 3 of 23
2.0
STATEMENT OF PURPOSE
This manual provides an overview of the Quality Management System (QMS) by which ADTRAN operates. The
nature of ADTRAN’s Quality Management System will result in changes to this overview since Continuous
Improvement is an integral part of the system. In all cases where change occurs, the result is expected to provide
improved customer satisfaction. Adjustments will be made periodically; therefore, this document will be reviewed
accordingly and updated to reflect the current QMS. The QMS is documented to the extent that the documentation is
useful to describe or maintain the system. Documentation without purpose or necessity is not required.
ADTRAN’s QMS is based on Total Quality Management concepts, which provide an environment of employee
involvement with management support. Total Quality Management includes modern management techniques,
statistical tools and team building. These are evolving characteristics and require continued improvement. The
ultimate objective of Total Quality Management and ADTRAN’s QMS is customer satisfaction.
ADTRAN’s QMS is designed to meet and exceed all of the hardware and software requirements of TL9000 and
ISO9001
The system described in this manual is applicable to all functions within the company that may have an impact on the
quality of our products or services, either directly or indirectly. This system is subject to approval by our customers
and by accredited organizations for certification under the ISO standards.
Elements of the Quality Management System described in this manual, when applicable, reference an ADTRAN Work
Instruction that addresses that element.
3.0
COMPANY PROFILE
ADTRAN began operations in January 1986, with an experienced nucleus of managerial, engineering, sales, and
marketing personnel. This initial management and engineering team brought to the new company many years of
extensive experience and success in the telecommunications industry.
ADTRAN was created with the strategy to design, manufacture, and market a broad range of Advanced
TRANsmission products for the Telco industry. The first group of products was oriented toward the digital
transmission area in DDS and related generic digital services. ADTRAN is now a leading global provider of
networking and communications equipment with an innovative portfolio of more than 1,600 solutions for use in the
last mile of today’s telecommunications networks. Widely deployed by Carriers, Distributed Enterprises and Small-
and Medium-sized Businesses (SMBs), ADTRAN solutions enable voice, data, video, and Internet communications
across copper, fiber, and wireless network infrastructures. ADTRAN solutions are currently in use by every major U.S.
service provider and many global ones, as well as by thousands of public, private and governmental organizations
worldwide.
ADTRAN became an ISO9001 certified supplier in 1993, TL9000 certified in 2000 and ISO14001 in 2004. Current
certifications are maintained.
