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Summary of Contents for Quality Management System (QMS)

Page 1: ...terial described herein or for any other purpose without the written permission from ADTRAN This notice does not apply if expressly specified otherwise in a contract between ADTRAN and the second part...

Page 2: ...DEFINITIONS Attachment I QUALITY POLICY STATEMENT Attachment II ADTRAN ORGANIZATIONAL CHART Attachment III QMS PROCESS MAP Attachment IV 4 LIFE CYCLE MODEL 1 0 REFERENCE DOCUMENTS ANSI ISO ASQ Q9001 2...

Page 3: ...ectly or indirectly This system is subject to approval by our customers and by accredited organizations for certification under the ISO standards Elements of the Quality Management System described in...

Page 4: ...ments GEN05 1 General ADTRAN s QMS documentation includes a ADTRAN s Quality Policy and Quality Objectives b The Quality Manual c General Work Instructions includes procedures required by TL9000 d Dep...

Page 5: ...on Sales Marketing and Engineering have the primary responsibilities for determining and defining customer needs expectations and product requirements ADTRAN s management is committed to establishing...

Page 6: ...tmental meetings Each manager is responsible for ensuring that responsibilities are defined and communicated to all associates Management Review The QMS at ADTRAN is in review on a continuous basis Ho...

Page 7: ...then developed and maintained by the Engineering Planners to record and track product development GEN04 4 EN03 Life Cycle Model Attachment 4 ADTRAN maintains an integrated set of guidelines to cover t...

Page 8: ...orted problems and providing the customer with feedback Documented procedures are in place for assigning severity level to customer reported problems to ensure timely resolution GEN14 1 SL12 TS19 5 AD...

Page 9: ...nce with design and program objectives and to provide independent assessment of design methology EN02 EN11 and SL15 The responsible engineer documents design and development requirements in product sp...

Page 10: ...erformance GEN0401 PG13 Purchasing The quality of finished products and ultimately the customer s satisfaction depends on procured materials and subassemblies Effective supplier selection procurement...

Page 11: ...support shall be provided by trained ADTRAN or third party personnel in accordance with procedures provided by ADTRAN ADTRAN maintains documented results associated with the installation TS19 Patching...

Page 12: ...or contamination Handling and storage practices are defined in ADTRAN s Stockroom procedure s A first In First out FIFO inventory control system is used Items with definitive shelf life are stipulate...

Page 13: ...ification retesting of released product is accomplished by Quality Assurance Operations on a periodic basis Retesting is conducted in a more robust environment than the original acceptance test GEN10...

Page 14: ...roduct and process data identifying potential problems their causes and determining the action required to eliminate the possibility of occurrence Preventative actions are documented utilizing ADTRAN...

Page 15: ...quality management focused on setting quality objectives and specifying necessary operational processes and related resources to fulfill the quality objectives Quality Control Part of quality manageme...

Page 16: ...in Old Telephone Service DOP Design for Operations PURCH PG Purchasing DTE Data Terminal Equipment Computer PQ Product Qualification DVT Design Verification Test QA Quality E1 European Version of T1 2...

Page 17: ...TRAN team will provide our Customers with dependable cost effective on time products and services we expect our products to perform without interruption to stated specifications Thomas R Stanton Chief...

Page 18: ......

Page 19: ...Document Q101 Revision W Printout Uncontrolled Page 19 of 23 Organization of Key Executives Attachment II 05 01 09...

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Page 21: ...ocesses Monitor Measure Processes Monitor Measure Product Monitor Measure Customer Satisfaction Measure Corporate Performance Evaluate Training Effectiveness Analyze Customer Satisfaction Data Analyze...

Page 22: ...ements Fulfillment Contract Acquisition INTERNAL EXTERNAL SUPPORT ACTIVITIES e g HR TRAINING IT TECH SUPPORT CFO QUALITY Product Creation Management PROPOSAL CLOSURE SOFTWARE DEVELOPMENT PRODUCT QUALI...

Page 23: ...quirements L 08 26 99 CO 4 1 4 1 3 4 3 4 6 4 4 6 5 Revised as result of NSAI audit dated 08 24 99 M 07 00 CO Revised as result of NSAI audit 07 00 N 04 24 02 SJ All Revised to meet TL9000 3 0 includes...

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