Contacting ADC
D-2
Campus-REX RS Interface Card User Manual
A
DVANCE
R
EPLACEMENT
Any product determined by ADC not to comply with the applicable warranty
within 30 calendar days from the date of shipment to the Buyer, or as
otherwise authorized, are eligible for advance replacement free of charge. A
replacement product will be shipped to the Buyer within 24 hours of ADC's
receipt of notification from the Buyer.
If products returned to ADC for advance replacement are not received by
ADC within 30 calendar days of shipment of the replacement product or if no
trouble is found (NTF) as determined by ADC, the Buyer will be responsible
for payment of the cost of the replacement product.
B
ILLING
Equipment returned for repair, replacement, or credit, whether in warranty or
out of warranty, which is found to be damaged due to customer negligence or
which has had parts removed will be repaired on a time and material basis.
ADC will contact the customer for disposition on any equipment that is in this
condition or found to be unrepairable.
In the event that the returned equipment is not covered by warranty, ADC will
contact the customer with estimated repair or replacement charges and obtain
customer disposition of the product if a purchase order has not been provided.
Equipment returned for repair or replacement is subject to a $70 per unit NTF
(no trouble found) charge in the event that diagnostic evaluation reveals no
evidence of functional failure or physical defects.
Online Technical Support
•
www.adc.com/Knowledge_Base/index.jsp
Online Technical Publications
•
www.adc.com/library1/
Product Return Department
800.366.3891 ext. 73748 or
952.917.3748
Fax: 952.917.3237
Email: repair&[email protected]
•
ADC Return Material Authorization (RMA)
number and instructions must be obtained
before returning products.
All 800 lines are toll-free in the USA and Canada.
CAD1069i5.book Page 2 Thursday, May 30, 2002 7:32 AM
