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Active Vision SX-360, Manual

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Active Vision SX-360 Manual Download Page 47

 

Page 46/54 

 

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Thanks for purchasing an SX-360. We strive to provide you with an error free user experience. If you 

encounter any errors, please check the list of common issues below. If the troubleshooting steps below did 

not solve your problem, please feel free to contact our technical support (Active Vision Inc. 631-585-0088) 

via phone or e-mail. 

 

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1.

 Why 

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Your DVR may be equipped with a main power switch on the rear of the device, if present, 

make sure it is in the “ON” position (the “I” symbol pushed down). 

•

 

Check to make sure the power light on the front of the unit is on. 

o

  If there is no power light: Check to make sure the wall outlet you are using is working 

by plugging in an appliance (such as a light) that you know works. 

o

  Check to see if there is 12vDC coming out of the DVR power supply using a multi-

meter. If there is no voltage, or the voltage is wrong, contact your distributor. 

Summary of Contents for SX-360

Page 1: ...SX 360 4 8 16 Camera DVR Manual www Active Vision com ...

Page 2: ... put liquid on or around this device Do not install this device in conditions outside of its normal operating range Statement We do our best to make sure this manual is error free but still errors or omissions may occur The reproduction transmission plagiarism translation into other languages or otherwise illegal act without written authorization is prohibited ...

Page 3: ...pter 5 Display Icons and their meanings pg 8 Chapter 6 Basic Operation pg 9 Chapter 7 Recording Configuration pg 13 Chapter 8 Exception Notification pg 22 Chapter 9 P T Z pg 23 Chapter 10 Preview pg 24 Chapter 11 Search Playback and Backup pg 25 Chapter 12 Network Configuration pg 29 Chapter 13 Users pg 42 Chapter 14 Management Tools pg 43 Chapter 15 Troubleshooting pg 46 ...

Page 4: ... unit Please contact a sales rep for recording time estimates To install a hard disk Required tools a 2 Phillips screwdriver Ø Step 1 Open the case by removing the 5 screws that secure the cover Ø Step 2 Remove the cover by lifting it from the rear of the DVR Ø Step 3 Install the hard drive by inserting four screws through the bottom of the DVR housing Ø Step 4 Connect the SATA power cord to the h...

Page 5: ...e hard drive To format the hard drive Ø Step 1 Press the menu button and then enter the password default 88888888 Ø Step 2 Navigate to the Tools menu hit the menu button to select it Ø Step 3 Navigate to the HDD Mng menu hit the menu button to select it Ø Step 4 Select the hard drive to format by hitting the menu button the cursor should turn blue and will turn yellow once you navigate away from t...

Page 6: ...button will enable or disable manual record mode Alert Alert This button will enable or disable alert recording mode Timing Schedule Record This button will enable or disable schedule recording mode Search Search Mode This button will enter local playback VGA Not Used This button is not used Clear Clear This button is used to clear a text or number field Vol Volume up This button is used to increa...

Page 7: ...utton will fast forward the current playing video in playback mode up to 8x left Left Direction This button moves the cursor to the left Up Up Direction This button moves the cursor up Right Right Direction This button moves the cursor to the right Down Down Direction This button moves the cursor down Menu Menu Enter This button enters the menu or confirms a selection Fframe First Frame This butto...

Page 8: ...ystem Info Displays system information same as info button 4 Alert Enables alert recording same as alert button 5 Alert Stop Disables alert recording same as alert button 6 Timer Enables schedule record mode same as timing button 7 Timer Stop Disable schedule record mode same as timing button 8 Clear Clears a buzzer or alarm condition 9 Record Enable manual record mode same as Rec button 10 Record...

Page 9: ...ymbol Indicated that a recording is being played FF symbol Indicates fast forward up to 8x fast forward speed FR symbol Indicates fast rewind up to 8x fast rewind speed Timing symbol Indicates the DVR is in schedule or Timer record mode USB Symbol Indicates there is a USB device connected HDD Indicates there is a hard drive connected Single frame symbol Indicates pause or single frame playing stat...

Page 10: ... password default 88888888 Menu operation Inside the main menu you can navigate the menu system by using the and keys You can also enter sub menus and change settings by pressing the menu key or entering a numerical key to change settings directly The numerical buttons on the front panel can be used to input alphanumeric text similar to text messaging on cell phones ...

Page 11: ...ancel button your changes will be ignored If you wish to keep your changes you must push the OK button but no settings will be saved until you exit the main menu When you exit the main menu you will be presented with a dialog box that allows you to save changes discard changes restart or turn of the unit ...

Page 12: ...ngs by clicking OK and exiting the main menu u Note If the DVR is in Manual Record Schedule Record or Event record the time setting will not be changed You must disable the recording mode s first 6 2 Input method In the menu interface you may have to enter text inside of a textbox ex the Channel Name textbox You can enter alphanumeric text by switching the input method The selected input method wi...

Page 13: ...ferent set of letters similar to the way cell phone numbers work You must press the key again to switch letters After you have selected your letter wait one second to input next letter 1 ABC 2 DEF 3 GHI 4 JKL 5 MNO 6 PQR 7 STU 8 VWX 9 YZ ß backspace 0 X exit 6 3 Fast copy parameter Certain settings allow you to copy settings from one channel to another channel or all channels quickly All the param...

Page 14: ...Normal recording If you wish to record continuously with the default settings press the Rec button on the remote control or by clicking Record in the mouse menu If you want to customize the recording settings you can enter the Record menu Here you can change the recording frame rate Max 30FPS per channel video quality audio and covert or Secret record settings You can even customize the bitrates f...

Page 15: ...r Recording Schedule or timer recording can be turned on for a combination of continuous record motion record and alert record Each recording mode Continuous Record Motion Record and Alert Record has a schedule sub menu There are three columns Date from and to ...

Page 16: ...t can be considered a Normal event or an Alert event By default a normal event can record without setting up a schedule To enable motion recording on a schedule you must check the Active button in the Motion Schedule submenu To enable Normal recording for motion make sure Active is not checked Save setting After making changes to the schedule make sure to select the OK button to save your changes ...

Page 17: ...s been de activated If password protection is disabled Pressing the Timing button or clicking Timer Stop will disable schedule Record without any prompt u Note Manual recording mode will be disabled when using Timer Record 7 3 Motion detection recording When motion detection is enabled this unit can detect movement or changes in the cameras image Once motion is detected this unit can perform diffe...

Page 18: ...e you can select five levels of sensitivity Lower Low Normal High and Higher The lower the sensitivity the large the change in the picture must be to start motion recording in contrast the higher sensitivity will record on much smaller changes to the camera image Step 4 Set motion detection area Navigate to the Area button this will bring up the motion detection area setup The whole image is divid...

Page 19: ... record and 10 seconds post record it can be adjusted between 1 and 60 seconds Step 6 Set alarm settings In the Alarm submenu you can setup this unit to do specific things when a motion event is triggered Trigger Record if there is a motion event on a channel you can specify any number of channels to record video for the duration of the motion event Buzzer you can set this unit to continuously bee...

Page 20: ...n set whether a motion even is considered an Alarm or a Normal event If you set motion recordings to be an Alarm event motion recording will only be activated when Alert Recording is enabled Step 8 Post record time Here you can set how long the unit will record after a motion event Step 9 Set the motion schedule Here you can set the motion schedule Keep in mind that if you activate the schedule mo...

Page 21: ...or input lines Once an alarm input has been triggered this unit can perform different tasks depending upon how the user configures the alert settings Keep in mind that sensor inputs can be set to either normally open NO or normally closed NC Alert detection settings can be configured under the alert menu ...

Page 22: ...ation of the motion event Buzzer you can set this unit to continuously beep on a motion event keep in mind the unit will continue beeping until you hit the Clear button on the remote control or in the mouse menu Alarm Upload Coming soon Send e Mail This unit can be setup to send you an email with the camera number and trigger time See Step 5 in chapter IX PTZ Act If you have a PTZ camera connected...

Page 23: ...connection or the client software is defective Video Error this indicates a recording error HDD Error this indicates a major failure related to the hard drive Network Er This indicates a network error PAL NTS Err This indicates a general video error To enable Exception Notification Select the event you wish to be notified about You can then select whether the DVR should email you trigger the alarm...

Page 24: ...e 23 54 Chapter 9 P T Z This unit is capable of controlling a PTZ camera To setup the PTZ camera you must enter the PTZ menu Port This is where you specify the communication port it should be set to RS 485 ...

Page 25: ...he PTZ camera uses to communicate This must be the same as the PTZ protocol otherwise you will not be able to control the camera P T Z Address This specifies the ID of the camera you wish to control This must match the ID of the camera you are trying to control otherwise you will not be able to control the camera Preset This allows you to set presets for the camera Chapter 10 Preview This menu all...

Page 26: ...From time to time you may want to check on recorded video or backup and events that have occurred You can bring up the Search and Backup interface by clicking the File List option on the mouse menu or by hitting the Search button on the remote control ...

Page 27: ... of the date and a calendar will be displayed Here you can select the Month Year and Day of the video events you wish to review 2 Click the Search button Here you can select the event type channel and set a specific time to search for Once you click search the file list will be updated starting with video clips that start before the specified time but end on or after the specified time Step 3 Loca...

Page 28: ...button and the video event you selected will begin playing Keep in mind that you can select multiple items but it will only play the latest selected video file Multiple event selection is for backup purposes only Step 5 Navigating through playback Once you have started playing video you can navigate playback using the buttons on the remote control or you can bring up the on screen playback menu by...

Page 29: ...licking the Backup button or the Backup Clip button you will be prompted to select your backup device Select your device and click the OK button to backup your events A red meter will be displayed on the screen to indicate the progress of the backup Once the backup has finished you will be returned to the backup screen from here you can exit the menu or backup more video events ...

Page 30: ...is unit can be configured to work on many different network topologies To configure this unit for your network you may need to gather some information First you need to determine whether you will be connecting this device directly to a modem a modem router combo device or a standard router You will also need to determine whether you have Static IP Service or standard service and whether you have A...

Page 31: ... Config menu If you are using a modem router combo device you may need to call your service provider to configure port forwarding Multiple routers are NOT used in a standard network Using multiple routers requires advanced network knowledge and is not detailed in this manual A standard network uses a router connected to a modem In this example all computers connect to the router and the router con...

Page 32: ...2 If you do not see run you will need to enable the run prompt Right click on the start bar click Properties Click the Start Menu Tab and click Customize Navigate to Advanced and scroll down until you see Run Command Make sure the box is checked and then click OK on each dialog until you are back on your desktop 3 Enter cmd into the run dialog and then hit the enter key a black window should appea...

Page 33: ... shown boxed in Green 7 Your Subnet Mask is shown boxed in blue 8 Your Gateway address is shown boxed in Yellow 9 Write down the three values IP Address Subnet Mask and Gateway you will need them later on in this guide 10 You can now proceed to configuring the DVR ...

Page 34: ...dress you wrote down in Step 1 Change the last section of the IP address to an number drastically higher or drastically lower than the last section of the IP address you obtained in Step 1 b Every computer on your network will have the same Subnet mask Change the Subnet Mask in the DVR network menu to be the same as the one you wrote down in Step 1 c Every computer on your network will have the sa...

Page 35: ...rdns org instead of having to remember the IP address of your DVR such as http 24 188 41 249 when trying to connect remotely DDNS also helps if you do not have Static IP Service Instead of having to remember the IP address of your DVR every time it changes DDNS can automatically update its settings so that any time you access your URL such as http active vision dvrdns org it will automatically red...

Page 36: ...ou can also test your connection here by hitting the Test button Step 5 Configuring e mail notification settings This unit is capable of sending out email notifications on certain events If you would like to use this function you must first setup the email settings in the Email Config menu inside of the Network Settings From Here you can enter the email address the DVR will use to send emails To H...

Page 37: ... sx 360index htm Below we will cover the steps to configure a simple Linksys router with port forwarding you will need to be logged into a computer that is connected to the same router as your DVR 1 Once your computer has completed loading move your mouse cursor to the lower left hand corner and left click the Start menu 2 Choose All programs and then left click Internet Explorer 3 Once Internet E...

Page 38: ... the Linksys Setup page 7 Setup the Linksys router to communicate with your DSL modem If you are using a cable modem Skip to step 17 a Move your mouse cursor to the arrow button over Setup button at the top of the page and then left click ...

Page 39: ...User name field and type in your User name e Move your mouse cursor to the Password field and type in the Password f Make sure Keep alive is selected The default value of 30 seconds is fine 8 Move your mouse cursor to the Application and Gaming tab and left click Now left click the Port Range Forwarding tab 9 Here you will want to set the following ...

Page 40: ...8000 depending upon how you setup the DVR c Protocol This should be set to TCP d IP Address This should be set to the IP address of the DVR e Enabled This should be checked to enable the port forwarding rule 10 Left click the Save Settings button 11 Move your mouse cursor to the upper right hand corner and left click the button to mi n i mi z e the R o u t e r S e t u pP a g e 12 Repeat S t e p1th...

Page 41: ...eo r I P V 4 A d d r e s sis automatically filled out for you 15 Test each port from the image above by typing the S t a r t port into the S c a nas i n g l ep o r t n u mb e r box 16 Then left click the S c a nP o r t button 17 If your ports are forwarded correctly you should receive the following message for each port that you scanned ...

Page 42: ...ports for you N O T E D ON O Ta s s u met h a t o n c ey o ua s ky o u r I S Pt ou n b l o c kt h e s ep o r t sf o r y o u t h a t t h ep o r t sa r eo p e n R E P E A TS t e p1 2t h r o u g hS t e p1 7t oc h e c ki f y o u r p o r t sa r er e s p o n d i n g WH I L Ey o uh a v ey o u r I S Po nt h ep h o n e 20 If you are still receiving a message that states the ports are N O Tresponding please...

Page 43: ...sers In the user menu you can set the permissions of each user Here you can select which users can access which settings as well as if it will ask for a password Authorization check Keep in mind that any user can playback recorded video but only an administrator can see covert video ...

Page 44: ... firmware could damage the devices and void your warranty unless approved by your distributor Firmware updates can be done via a USB device 1 0 3H D DMN G This option will provide you with storage information regarding the installed hard drives as well as a few tools to help you manage them F o r ma t After selecting a hard drive you can format that selected drive Keep in mind formatting a hard dr...

Page 45: ...isplays the DVR software version V i d e of o r ma t This displays the current video output format for BNC output P r o d u c t i o nd a t e This displays the date on which the firmware was released R e s o l u t i o n This displays the current resolution of the BNC video output C u r r e n t H D D This displays the currently recording hard drive H Dd i s k This displays up to 8 boxes each box can...

Page 46: ...e the record from range may be incorrect R e c y c l e This indicates which recycle method the DVR has be configured for auto or manual C o v e r e d This displays how many days before the DVR will recycle video events if it displays 0 the DVR will recycle video events after the hard drive becomes full MA CA d d r This displays the MAC address of the DVR Ma i n b o a r d This displays the hardware...

Page 47: ...i s s u e s 1 Wh yd o e s n t t h eD V Rt u r no nw h e nt h ep o w e r s u p p l yi sc o n n e c t e d Your DVR may be equipped with a main power switch on the rear of the device if present make sure it is in the ON position the I symbol pushed down Check to make sure the power light on the front of the unit is on o If there is no power light Check to make sure the wall outlet you are using is wo...

Page 48: ...DVR turns on try connecting a different hard drive 2 Wh yi st h eb o o t u pp r o c e s ss l o w This system tries to index the data stored on the drive before booting up If you have an abundance of small video clips it may take an extended period of time to boot If there are errors in the hard drive it can cause the system to boot slowly o Check to make sure the HDD is properly connected and that...

Page 49: ...could cause the DVR to restart repeatedly Check the DVR Power Source o Verify there are no loose connections between the DVR and the wall outlet or surge protector o Verify the DVR power supply outputs 12vDC o Verify the wall outlet or surge protector is not defective 4 Wh yc a n t I c o n t r o l t h eD V Rw i t ht h er e mo t ec o n t r o l Make sure you are pointed directly at the front of the ...

Page 50: ... Vs e t d i s p l a ya ni ma g e o r c a n t b es t a r t e da f t e r a n u p d a t e Make sure not to remove power while the DVR is upgrading the firmware If you do lose power try to update the DVR again If the DVR is non responsive you must contact your distributor I I I ma g ed i s p l a y mo n i t o r i n g 1 Wh ya r et h ei ma g e so nmymo n i t o r o r T Vb l a c ka n dw h i t e Check to ma...

Page 51: ...is not faulty faulty cables with bad connections can cause distorted images If you made your own cables check to make sure you did not reverse the video polarity Make sure you cameras are properly powered as underpowered or overpowered camera s can cause image distortion across multiple cameras Make sure your DVR is properly grounded as this may cause interference issues I I I V i d e or e c o r d...

Page 52: ... Make sure the start time is before the selected end time If you lost power during an event or experienced a surge the data may be unreadable We recommend using an Uninterruptible Power Supply UPS with this DVR Check to make sure the time period you are trying to search is within the recorded time period of the DVR check the system information for Record from information 3 Wh yd o e s n t t h eD V...

Page 53: ... o r d i n gc o n t i n u o u s If manual or timing recording is selected check to see whether the unit lost power during the time in question Check to make sure that the recording schedule is setup correctly and that the unit is not configured to record on motion or alarm events 5 Wh y A u t o o v e r w r i t e i si n v a l i dw h e nr e c o r d i n gi sa c t i v a t e d Make sure recording is no...

Page 54: ...ewall is enabled The client software may not function correctly if you have blocked the client software from passing through 7 Wh yt h et i mes k i p sw h e nI p l a yt h er e c o r d i n gf i l e s Check to make sure the time is set correctly If the time has been changed you may need to format the hard drive Please make sure to backup and valuable data before formation the HDD 8 Wh yt h ei ma g e...

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