39
The modem is not recognized by your
computer
•
Make sure that the line connected to the
modem is working and plugged into the
appropriate port on your computer. See
your setup poster to make sure that the
connections have been made correctly.
•
If the modem shares the telephone line
with another device, make sure that the
telephone line is not in use (for example,
someone is on the telephone, or another
modem is in use).
•
Use the modem cable that came with
your computer. Some telephone cables
do not meet cable standards and may
cause problems with the connection.
•
Shut down and restart your computer.
•
Run Windows modem diagnostics.
To run modem diagnostics:
1 Close all open programs.
2 Click Start, then click Control Panel.
The
Control Panel
window opens. If
your Control Panel is in Category
View, click Printers and Other
Hardware.
3 Click the Phone and Modem Options
icon, then click the Modems tab.
4 Click your modem, then click
Properties. The
Modem Properties
dialog box opens.
5 Click the Diagnostic tab, then click
Query Modem. If information about
the modem appears, the modem
passed diagnostics. If no modem
information is available, a white
screen appears with no data, or if you
get an error such as
port already
open
or
the modem has failed to
respond
, the modem did not pass
diagnostics.
Help
For more information about modem troubleshooting,
click
Start
, then click
Help and Support
. Type
modem
troubleshooting
in the
Search
box, then press
E
NTER
.
Summary of Contents for EL1300
Page 1: ...User Guide ...
Page 8: ... vi ...
Page 11: ...Chapter 1 1 Checking Out Your Computer ...
Page 15: ...Chapter 2 5 Setting Up and Getting Started ...
Page 36: ...Chapter 2 Setting Up and Getting Started 26 ...
Page 37: ...Chapter 3 27 Troubleshooting ...
Page 70: ...Chapter 3 Troubleshooting 60 ...
Page 71: ...Appendix A 61 Regulations and safety notices ...
Page 78: ...Appendix A Regulations and safety notices 68 ...
Page 79: ......
Page 80: ......