Accelerated 6310-DX, User Manual

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Support Report Support Report
Often times, it is beneficial to download a support report from the device to provide to
technical support. This report is a zip file that contains all of the current details for the device's
state, and a full record of the system logs from the device.
To obtain a support report from the device, login to the device's local web UI. To access the
local web UI, the user must have a PC/laptop connected to one of the LAN Ethernet ports of the
6310-DX. They should receive an IP address via DHCP from the DX in the 192.168.2.100-250
range. If they do not receive a DHCP address, they can configure a static IP on the PC/laptop of
192.168.210.2/24 with a gateway of 192.168.210.1. Once the PC/laptop has an IP address, open
the following URL in a browser on the PC:
https://192.168.210.1
Next, go to the System System page, then click the Download Report Download Report button at the bottom of the page.
Persistent System Logs Persistent System Logs
As of December 6
th
, 2017, the default behavior for all Accelerated devices is to have persistent
system logs disabled. Information logged on the device will be erased when the device is
powered off/ rebooted.
Logging can be configured to persist between power cycles by enabling the Preserve System Preserve System
Logs Logs checkbox nested under the System System
→
Log Log menu option.
User Manual
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