46 Error resolution and maintenance
Quick solution for general problems
In the event of a problem, you do not need to contact ABL Support immediately, as in most cases there is a simple solution. You should
therefore always check the following points first before generating a ticket.
Description
The vehicle is connected to the wallbox via the charging cable, but the status
indicator continues to pulsate green: The vehicle is not recognised (display:
1 cycle).
Cause and suggested solution
x
The charging cable is not properly plugged in.
x
Remove the charging connector from the vehicle’s charging inlet and the charging plug from the wallbox’s charging socket.
Then plug the charging connector back into the vehicle’s charging port first and then the charging plug into the wallbox’s
charging socket.
x
Check the charging cable and replace it if required.
DANGER
Dangerous electrical currents
Should the charging cable, the charging plug or connector show visible damage, you must under no circumstances perform
another charging procedure. Take the wallbox out of operation (see page after next) and contact a qualified specialist electrical
contractor.
Description
The status indicator of the wallbox pulsates red (display: 1 cycle).
Cause and suggested solution
x
The wallbox has detected an error that prevents or interrupts charging operations. The charging indicator pulsates red until the
fault has been cleared.
x
Remove the charging connector from the vehicle’s charging inlet and the charging plug from the wallbox’s charging socket.
Then plug the charging connector back into the vehicle first and then the charging plug into the wallbox.
x
If the error persists, remove the charging cable from the vehicle and the wallbox. Unlock and open the charge point’s RCCB
flap, switch the RCCB off (position
0
) and on again (position
I
) and lock the RCCB flap again (see also “Taking the Wallbox
eM4 Single out of operation” on page 48). Then reconnect the charging cable to the vehicle and then to the wallbox.
x
If the error persists, remove the charging cable from the vehicle and the wallbox and switch off the RCCB for the charge point.
Also switch off the MCB for the wallbox in the domestic power distribution (
0
). Next, switch on the MCB in the domestic power
distribution first and then the RCCB of the wallbox (position
I
). Finally, reconnect the charging cable to the vehicle and then to
the wallbox.
x
Should the error persist, please contact a qualified specialist electrical contractor to resolve the error.
x
Should the wallbox have to be repaired or replaced, please contact the dealer from whom you purchased your wallbox.
Description
The wallbox’s charging indicator does not work, the energy meters do not display any information.
Cause and suggested solution
x
The wallbox is not connected to the electricity grid.
x
Check the internal RCCB and switch it back on if required.
x
Check the upstream circuit breaker in your domestic power distribution and switch it back on if required.
x
Have a qualified specialist electrical contractor check the power supply cable and restore it if required.
