
Problem
What It May Mean
What To Do
You are not
receiving
glucose
alarms.
(cont.)
If you are using
peripherals such as
wireless headphones
or a smartwatch you
may receive alarms
on only one device
or peripheral, not all.
Disconnect headphones or
peripherals when you are not
using them.
You have closed the
App.
Make sure the App is always open
in the background.
Your device's battery
is dead.
Charge your device. If using the
Reader, use the included USB
cable.
Customer Service: 1-855-632-8658 7 Days a Week from 8AM to 8PM Eastern Standard Time.
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