TROUBLE SHOOTING
Some basic checks are detailed below.
If in doubt contact service support on 01527 400024.
Bath Does not move
Check Power.
Check Spur Fused to ensure there is power is to the unit.
Ensure the RCD is working and has power to it. To test the RCD push the test button; the
RCD should interrupt power and the switch should trip. Push the RESET button; power
should be restored. If the RCD fails to operate in this manner there is a problem with the
electric supply and the service department should be contacted.
If mains power is interrupted the bath will only work on battery backup. The bath will continue to
operate but as the batteries become low the bath will emit an audible beep when the handset is
used.
Once the warning Beep starts, lower the bath and do not use until the fault is rectified. Once
power is restored allow the batteries to recharge before operation. (Usually 3 hours).
If the handset buttons do not work, but do however emit a short beep when pressed, the handset
may be locked.
To unlock/ lock the handset see ‘Handset Lock’ section in the user manual.
Bath judders.
Usually occurs if the bath has not been fixed to the floor correctly or the bath is not level.
Bath noisy
Check to ensure there is nothing touching the bath while it moves
Ensure the pipe-work and cables are free of the panels and not rubbing against the
framework
Check panels are free to move and are not touching each other.
Bath Leaking
Look for source of leak
– typically caught flexi-hose on feed or waste. This can usually be
remedied by your own maintenance contact.
Bath is uneven
(one end higher than the other)
This may occur after a power failure. Use the DOWN button on the handset. Lower the
bath to its lowest position. This will automatically reset the bath so that both sides rise
together.
Bath Beeping
Mains power has failed to the unit
– See section titled ‘Bath does not move’
Bath Panels touching /noisy
If the upper and lower panels touch, marking will occur. Adjust panels as necessary to
correctly align.
Gemini 2000 Installation Manual v1.3
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