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175

MD Evolution – Dialog 4425 IP Vision

Attendant-Based Services

General Call Acceptance

The general call acceptance service is usually used by your facility’s

attendants who are in charge of processing your system’s general

calls – most often the external calls received on your facility’s

general phone number, or external calls redirected when the

internal users do not answer or are busy.
Similar to the standby status that is available when you belong to

hunt groups, the general calls acceptance service enables attendants

to control their active or inactive status for processing a system’s

general calls, in relation to their vacation periods.
According to the rights assigned to your extension, you may also

have access to the general calls acceptance service. This is

generally the case. When necessary, this allows you to assist the

attendants by answering calls when their lines are congested or

when they are temporarily absent.
When you activate this general calls acceptance service on your

extension, not only you receive your personal calls, but also your

facility’s general calls.
The later calls are presented to you in the same way as usual, with

the external calling party’s information displayed on your screen.

See the “

Operations for Incoming Calls

” section.

You are however able to distinguish between your personal calls

from general calls by the message displayed on the first line of your

extension’s screen, such as:
•

I. DIRECT or I. UNUSED NUMBER for a call received on your

facility’s general number, or on non-assigned DID numbers,

•

I. NO ANSWER FROM <Name> for a call re-directed to the

attendants when the identified internal user does not answer.

•

I. BUSY ON <Name> for a call re-directed to the attendants

when the identified internal user’s line is busy.

You may then process each call just as you would for one of your

personal calls.

Settings

CallList

PhoneBook WAP Services

[01] I. BUSY ON WESSON-407

15:49

07 Nov 2008

SMITH Peter

ERICSSON France 00164477500

405

Reject

Summary of Contents for Dialog 4425 IP Vision

Page 1: ...putting it in the text flow Select Graphics Properties and make the following settings Width 15 4 cm Important Height 11 2 cm May be smaller Top 5 3 cm Important Left 0 3 cm Important This text should then be hidden Dialog 4425 IP Vision IP Telephone for MD Evolution User Guide ...

Page 3: ... Extension 43 Operations for Incoming Calls 50 Operations for Outgoing Calls 56 Operations during a Call 68 Directory Phone Book and Call List 78 Call Forwarding Services 95 Voice Mail Services 115 Group Services 133 More Features of Your Extension 144 Physical Programming of Your Extension 153 Programming Your Extension s Services 164 Attendant Based Services 174 Services Reserved for Attendants ...

Page 4: ......

Page 5: ...5 Dialog 4425 IP Vision Table of Contents ...

Page 6: ...a network cable that connects into the RJ45 female jack labelled LAN located on the underside of your extension It is usually powered with a 230 volt power cord and a 24 volt adapter connected to the jack also located on the underside of your extension The handset cord is connected to the RJ12 female connector labelled HANDSET located once again on the underside of your extension This may be insta...

Page 7: ...n is made through a specific network cable On the back of your extension there is also an Ethernet jack labelled PC which when applicable enables you to connect your PC to the LAN through your telephone These then share the same Ethernet port on the LAN Installing Your Extension s Support Feet and Adjusting the Angle Your extension is equipped with two support feet that have two possible installat...

Page 8: ...screen angle simply push or pull the screen as illustrated below Note You may also adjust the contrast of your extension s screen See the Physical Programming of Your Extension section Installing Your Extension s Label Your extension also comes with a label that identifies each fixed function key s use You may also indicate what functions have been programmed on the various repertory keys integrat...

Page 9: ...tips Never place your extension on fragile surfaces To prevent it from scratching your desk place an anti skid mat underneath your extension Never place your telephone near any source of extreme heat for example next to a radiator Make sure that the LAN cable is never crimped Use a soft slightly damp not wet or anti static cloth to clean your extension Never use any abrasive solvents liquids or cl...

Page 10: ...nsuring that your extension s handset will be secure It is made of flexible plastic According to the instructions illustrated below Begin by removing the hanging clip with a screwdriver Flip the clip over Re insert it into your extension Using a screwdriver remove the plastic covers from the two holes located on the underside of your extension These holes are pre cut and indicate where the screw h...

Page 11: ...es that will hold your extension s wall mounting screws These screws should be in compliance with the diagrams below with a vertical distance of 100 mm between them Now simply insert the two wall mount screws into the holes on the underside of your extension 9 5 mm 9 10 mm max 5 5 mm ...

Page 12: ...free ringing or busy status This accessory is generally for alarm or security extensions A headset This can allow you to process your calls using a headset rather than in handsfree or handset mode This is especially useful for ICD group agents who process phone calls all day long This section provides you with all of the instructions necessary for installing these accessories It also includes the ...

Page 13: ...llite as well as the plastic slots located along the edge of your extension or satellite So to install any satellite simply follow the directions illustrated in the following diagram With your extension upside down position the new satellite along the edge of your extension or of a previous satellite Press firmly on the bottom of the satellite in order to correctly insert it onto your extension or...

Page 14: ...with your extension to install the support feet push them into the underside of your extension to the desired angle then push in the tab to secure their position If you wish to remove the support feet pull on the tab to release them before removing the feet from the extension Note The power to your extension should be shut off when installing the satellites in order for these to be taken into acco...

Page 15: ...lift the protective cover as illustrated below Note If you need a new label contact your system administrator Installation and Cables for an Add on Interface Module An add on interface module would be located on the underside of your extension in the rectangular opening on the underside of your extension designed for this purpose It is connected to your extension with a connector that features a r...

Page 16: ...at you use a screwdriver to depress the release tab on the RJ12 male connector Operation in Headset Mode When a headset is connected to your extension it is automatically recognised by your extension You then have the option of operating your extension not only in handset or handsfree mode but now also in headset mode To activate the headset mode Í Press and hold the Headset key shown on the left ...

Page 17: ...e Therefore to place an external call NO TO CALL z Directly dial the number for the internal or external party to contact before pressing the Call dynamic function key Or to answer a new incoming call presented on your extension Lx ÖÔ Press the flashing line key on which the call is presented A new call presented on your idle extension will ring just as it normally would You will be notified of a ...

Page 18: ...ou would for your extension s loudspeaker or handset volume See the Operations during a Call section Â or u When you are working with a headset you may switch to handsfree or handset mode by pressing the Handsfree key on your extension or by lifting the handset To return to headset mode you must press your extension s Headset key once again Í ...

Page 19: ...em administrator if a problem arises with your extension This section also provides you with information concerning the process of starting up your extension Declaring Your Extension s IP Network Parameters To manage your extension s IP environment characteristics within your company s IT network from your idle extension í 5 Begin by simultaneously pressing and holding all three of the keys shown ...

Page 20: ...isplay Contrast Log Off Restriction Option Unit Hearing Level Exit Û Þ Select Settings Network CallList PhoneBook WAP Services Network IP Address xxx xxx xxx xxx Subnet Mask 255 255 xxx xxx Default Gateway xxx xxx xxx xxx Exit Û Þ Select CallList PhoneBook WAP Services Network Proxy Server No Gatekeeper Discovery By default No Gatekeeper xxx xxx xxx xxx Exit Û Þ Select CallList PhoneBook WAP Servi...

Page 21: ...Press the dynamic function key shown on the left to select either Yes or No value Save Press the dynamic function key shown on the left to validate your selection The previous screens will be re displayed For a parameter that corresponds to an IP address IP ADDRESS z Enter the IP address requested on your extension s keypad The character is entered by pressing the key Save Press the dynamic functi...

Page 22: ...hin your company s LAN This IP address is assigned dynamically when a DHCP server is present If there is no DHCP server it should be entered manually Subnet Mask Defines the IP subnet mask applicable for your company s LAN This IP subnet mask is assigned dynamically when a DHCP server is present If there is no DHCP server it should be entered manually Default Gateway Defines the IP address for the...

Page 23: ... Evolution system the value of this parameter must be By default No This indicates that the IP address for your MD Evolution s xMV equipment that implements the system IP H 323 gatekeeper and to which your extension connects to be authenticated is automatically recovered from its configuration file upon start up Gatekeeper Defines the IP address for your MD Evolution s xMV equipment that implement...

Page 24: ...t screen that is displayed enables you to if necessary return to the modification of your extension s IP configuration by simul taneously pressing and holding the C and 5 keys for approximately 1 second within 5 seconds of signing on If a DHCP server was configured your extension will then be connected to this DHCP server to recover its IP address The second screen illustrated below is then displa...

Page 25: ...ftware version available for your extension If there is no new version available your extension displays the following screen which indicates that the software is currently loading internally This takes approximately 15 seconds On the other hand if a new software version is available it will be automatically downloaded from the SW server previously identified see previously mentioned details The n...

Page 26: ...h case the process concludes when your extension conducts a self test to ensure that it is operating properly illustrated by the following screen This process lasts between 45 seconds and 2 minutes Your extension is then ready to be used All that remains is for you to log on to your extension See the Logging on and Logging off Your Extension section Settings CallList PhoneBook WAP Services AASTRA ...

Page 27: ...ultaneously press and hold the keys shown on the left for approximately one second í 4 Your system administrator may also ask you what your extension s current software version is To find that infor mation simply simultaneously press and hold the keys shown on the left for approximately one second The screen illustrated below is then displayed for 5 seconds Pressing the key shown on the left will ...

Page 28: ...IP Declaration and Start Up of Your Extension MD Evolution Dialog 4425 IP Vision 28 ...

Page 29: ...ts for your specific extension there may be some discrepancy in the manner in which your own phone will operate For more information or if a problem arises contact your system administrator Unless otherwise indicated features that do not involve using the handset are described in the handsfree mode Pressing the C key for Clear is the same as hanging up the handset The latest version of this user g...

Page 30: ... be liable for any damages arising from use of an illegal modified or altered publication Aastra is a registered trademark of Aastra Technologies Limited All other trademarks mentioned herein are the property of their respective owners Warranty AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A ...

Page 31: ...pply cord or plug is damaged disconnect the product and contact qualified service personnel Headsets used with this equipment must comply with EN IEC 60950 1 and for Australia AS NZS 60950 1 2003 Do not make any changes or modifications to equipment without seeking approval from the party responsible for compliance Unauthorized changes or modifications could void the user s authority to operate th...

Page 32: ...Introduction to Your Extension MD Evolution Dialog 4425 IP Vision 32 Introduction to Your Extension Dialog 4425 Extension Features ...

Page 33: ...the Physical Programming of Your Extension and Directory Phone Book and Call List sections Menu 4 Menu Key This fixed function key enables you to access the programming of your extension in relation to various services such as call forwarding or your user password management See also the Programming Your Extension s Services section Name 5 Name Key This fixed function key enables you to directly a...

Page 34: ...sion section É 11 Mute Key This key activates or deactivates the microphone on your extension when you are operating in handsfree mode or the voice transmission feature when you are operating in handset mode It also controls your extension s silent ringing function See also the Operations for Incoming Calls and Operations during a Call sections Â 12 Loudspeaker Key This key activates your extensio...

Page 35: ...ion s Accessories section 16 Location of the Microphone 17 Location of the Loudspeaker Your extension has a microphone and a loudspeaker for the handsfree or speakerphone calling modes 18 Handset This also features a speakerphone function 19 Satellite or Add on Key Panel not depicted Your extension may be equipped with a satellite s each featuring 17 additional programmable repertory keys From one...

Page 36: ...he corresponding function key Status Meaning Ô Off No call is processed on the line key or the service associated with the function is inactive ÕÔ On There is a call on the line key or the service associated with the function is active For the Call fwd key this indi cates that the extension s pre defined variable call forwarding for this key is active ÖÔ Slowly flashing A call is ringing on the li...

Page 37: ...time as well as the name and number of the user logged in on the extension Certain icons indicate the ring volume for your extension or that there are messages in your mailbox whenever applicable see details below When your extension is idle the first line on the central left portion of the display also shows different information concerning the activation status of certain services for your exten...

Page 38: ...ned directly or by transfer During a call while the caller s name and number remain displayed in the central section a new incoming call may also be presented to you in the upper left hand part of the central section When an internal call is placed from your extension the screen displays the status of the called party as one of the following FREE The party you are calling is free RING The party yo...

Page 39: ...e extension is idle the screen also displays the information relating to the activation of certain services C If your extension is part of a group main the letter C indicates that the group is currently closed and is not accepting any incoming calls S If your extension is part of a group main the letter S indicates that you are on stand by within the group Your extension will only receive your per...

Page 40: ...incoming call that has not been answered but that you have retrieved This icon indicates a processed incoming call This icon characterises all outgoing calls Within the context of programming your extension This icon identifies the programming option that was validated within a list of possible options This icon characterises all other options A scroll bar is also displayed if the list of programm...

Page 41: ... Call on hold or call camp on tone Heard when you call an extension that is busy and your call has been placed on automatic camp on or when your call is placed on hold by a third party set 424 Hz 2 consecutive beeps repeated every 5 seconds Busy tone Heard when you call an extension that is busy but automatic camp on is not possible for your call or when a service request on your extension is refu...

Page 42: ...stinctly cadenced according to whether the incoming call is an internal or external call The cadence is faster for an external call Note Your facility also usually provides integrated on hold music to which every external calling party either placed on hold or parked will be connected ...

Page 43: ...r user profile You may choose to keep your extension in a logged in status Or you may decide to log off during your absences typically at night and log back on when you return typically in the morning Logging off when you are going to be absent prevents any third party from using your user profile When you log off your extension all of the user profile data that is saved on your extension repertor...

Page 44: ...ssword By default your user password is 1234 however you may have modified it See the Programming Your Extension s Services section Log on Press the dynamic function key shown on the left If your password is correct your extension now proceeds to a logged in or unlocked status and displays the idle screen as illustrated on the following page with your name and extension number visible in the centr...

Page 45: ...ta that is saved on your extension If you ever forget your password you can request that it be re initialised either by a facility attendant or by the system administrator Locking or Logging off Your Extension When your extension is idle as in the screen illustrated above Log off Press the dynamic function key shown on the left You are asked to confirm your desire to log off your extension Setting...

Page 46: ...ing or Logging on to a Third Party Set Free Seating You can use a third party set for your calls as long as you have logged off from your own extension This is also referred to as Free Seating To take advantage of this feature from a third party set that is logged off Settings CallList PhoneBook WAP Services User not logged on 15 49 07 Nov 2008 Log on with 405 For SOS calls dial 9 Erase Log on Set...

Page 47: ...cludes The repertory keys for your extension as well as those of possible additional associated add on key panels You will find the keys programmed identically to those on your own extension with status LEDs for either the third party sets or the possible associated active services Your personal phone book You will find all of the content in your personal phone book with the names and associated n...

Page 48: ... the rest of this guide Notes The physical characteristics of this extension such as the ring melody ring volume loudspeaker volume display co ntrast etc remain as previously established for the third party set Your user profile is only fully recoverable depending on the physical aspect of the third party set it will only be applicable if you log on to another Dialog 4425 IP Vision extension For a...

Page 49: ...fter lifting the handset or in handsfree mode SOS NO z Dial the specified emergency number An SOS call is directly placed to the specified internal or external number that is valid for all IP extensions in your facility By default number 9 will contact the attendants or their substitutes on your facility Settings CallList PhoneBook WAP Services User not logged on 15 49 07 Nov 2008 Log on with 405 ...

Page 50: ...screen Receiving an External Call You are informed that there is an external incoming call by the external ring signal for your extension and the flashing LED associated with the line on which the call is presented If your calling party is an ISDN network or the equivalent user his her external calling number is displayed on the screen His her name may also be displayed if this calling party may b...

Page 51: ... now communicate with the caller through your extension s handset Or for handsfree mode L1 ÖÔ Press the line key where the call is presented without lifting the handset You may now communicate with the caller through your extension s loudspeaker and microphone Settings CallList PhoneBook WAP Services TRANSF FROM WESSON Paul 407 15 49 07 Nov 2008 SMITH Peter ERICSSON France 00164477500 405 Reject S...

Page 52: ...icable See the Call Forwarding Services section By default your calling party s call is freed and he she hears the busy signal No matter what the case the information concerning this call name and number of the caller as well as the date and time of the call are transferred to the call list for your extension making it available for future reference if necessary See the Directory Phone Book and Ca...

Page 53: ...as the flashing of the line key on which the new call is presented When a new call comes in the identity of your new calling party will also be displayed on the first line of your extension s screen To answer this new call L2 ÖÔ Press the flashing line key You will now be connected to your second caller whose identity is transferred on the third line of your extension s screen Your first caller s ...

Page 54: ... Note The option of rejecting a call also applies to a new call that is presented Call Pick Up When your extension is idle you may also answer a call that is ringing for another extension without having to change extensions To do this after lifting the handset or in handsfree mode 13 z Dial the prefix 13 granting access to the individual call pick up service STATION NO z Next directly dial the ext...

Page 55: ...is service will obviously be refused on these extensions and vice versa Silent Ringing Function This function may be used when you wish to not be disturbed by the ringing of the telephone When it is activated only your extension s screen display and the flashing of a line key will advise you of a new incoming call To activate this function from an idle extension É Press this key to activate silent...

Page 56: ... left You can then follow the placing of your call on the handset and on your extension s screen where your called party s identity is displayed Or for handsfree mode NO TO CALL z Directly dial the number for the internal or external party to contact without lifting the handset Call Press the dynamic function key shown on the left You can then follow the placing of your call on the loudspeaker and...

Page 57: ...orm usually just 3 or 4 digits Usually you will have access to a general list of abbreviated numbers valid for all users in your facility Additionally based on your user rights you may also have access to a personal list of 20 abbreviated numbers that are either personal or shared among a restricted group of users All of these abbreviated numbers are managed by your system administrator or possibl...

Page 58: ...o save their numbers under one of your extension s pro grammable repertory keys or under one of the repertory keys available on one or several associated satellite key panel s as the case may dictate Rx Ô Your extension features 12 repertory keys that may be programmed with an internal or external number for your favoured parties or with an activation code for a given service If your extension use...

Page 59: ... you to access a series of numbers using just one key Last External Number Redial When you place an external call the system automatically saves the number dialled enabling it to be automatically redialled if necessary This is true whether or not your external call is successfully connected Moreover the last number dialled is saved until a new external call is placed If necessary to redial the las...

Page 60: ...ce is the Call List service Your extension automati cally saves the incoming calls that you receive whether or not you answer them as well as all of the outgoing calls made from your extension whether or not they were answered The list can hold up to 50 calls You then have the option of automatically re dialling each party whose identity has been saved in this file For these three services see the...

Page 61: ...t is free but is not answering Automatic Call Back on Busy Condition When placing a call to an internal party whose extension is busy and you would rather not wait on the phone you may activate the automatic call back on busy condition for the called extension This if valid no matter your called party s status RING WAIT BUSY or CONGESTED To do so CALL_BACK Press the dynamic function key shown on t...

Page 62: ...tion When placing a call to an internal party whose extension is FREE but your call remains unanswered you may activate the automatic call back on no answer condition for the called extension To do so CALL_BACK Press the dynamic function key shown on the left You receive visible and audible confirmation that you have success fully registered the automatic call back Settings CallList PhoneBook WAP ...

Page 63: ...are called back you typically have 30 seconds to answer the automatic call back service If you do not answer within that timeframe the automatic call back is automatically cancelled Your extension may also be subject to the automatic call back on busy or on no answer service from third party sets Call with Temporary Protection When you place either an internal or external call that you deem partic...

Page 64: ... the one usually used to access the temporary call protection service It may however have been modified by your system administrator It is still possible to receive new calls on your extension You will be notified when a call is placed on camp on in the usual fashion by a single ring burst heard over your extension s loudspeaker but it will not interfere with your conversation Certain extensions s...

Page 65: ...e this substitution procedure from any extension that is other than an IP H 323 extension after lifting the handset 75 z Dial the prefix 75 granting access to the call in substitution service STATION NO z Then dial your own extension number This is necessary in order to sign on to the third party set PASSWORD z Next dial your user password By default your user password is 1234 however you may have...

Page 66: ...l z Dial the code granting access to the DTMF end to end dialling service Everything that is dialled thereafter is then directly transmitted to the remote server Notes The code is the suffix usually used to access this service It may however have been modified by your system administrator When you interact with the voice mail system or the auto mated attendant possibly integrated in your facility ...

Page 67: ...ons An attempt to dial these numbers would be automatically refused Moreover your facility will also most often be equipped with a Least Cost Routing LCR service for external calls especially if your facility is connected to private networks or different public network operators The LCR service therefore automatically ensures that the routing of external numbers you dial will be processed with the...

Page 68: ...l between two on line parties or broker s call Call transfer between two parties Conference call with three or four participants You may also temporarily place a call on hold in order to carry out a non telephone related task or you may park a call in order to pick it up on a different extension Changing from Handset to Handsfree Mode When you participate in an incoming or outgoing conversation us...

Page 69: ...cipate in an incoming or outgoing conversation using handsfree mode you may activate the mute function for your ex tension preventing your party from hearing what you say To do so É Press this key to activate the mute mode The LED associated with this key is lit and your extension s micro phone is momentarily deactivated Only your extension s loudspeaker remains active To deactivate the mute funct...

Page 70: ...l or external party Your extension offers you the enquiry call service which consists of placing your first caller on hold then calling the new desired party You may call this second party using any dialling methods otherwise available when placing a single call This could be carried out manually by simply dialling the party s number by using abbreviated dialling to call an external number or by u...

Page 71: ...at your first call is an internal call you still have the same services available to you for placing the second enquiry call depending on the second party s status as you would during a single call see also Operations for Outgoing Calls Thus you can Be placed on automatic camp on if the new calling party s extension is busy Activate the automatic call back feature for the new called extension that...

Page 72: ...y You are now transferred once again to the second call and can repeat this process as many times as desired í Or press the C key if you wish to end the conversation with the current party This party s call is disconnected and you may then return to the call that is currently on hold This operation is also applicable if when your enquiry call is being placed the second party does not answer Note I...

Page 73: ... is in the process of being established to a busy internal extension when it is possible for the call to be placed on camp on The transferred party will then be placed on camp on on the other requested extension In every case the procedure is the same Whether you are carrying on a conversation using the handset or handsfree mode Transfer Press the Transfer key on your extension to transfer the cal...

Page 74: ...repeat the entire enquiry and conference call pro cedure to include another participant in the conference call A con ference call can include up to 4 participants To do so Conf Transf Press the dynamic function key shown on the left The conference call is placed on hold NO TO CALL z Then dial the number for the new internal or external party to be contacted All of the usual services for dialling i...

Page 75: ...con ference call will be established between the party currently conversing with you and the last party who was placed on hold Your extension may also be subject to enquiry calls refer back calls transfers and conference calls initiated by third party sets Call Hold When you are carrying on a single conversation you may also temporarily place the current call on hold in order to carry out a non te...

Page 76: ...all identification code will be requested later when you retrieve the parked call This code is unrestricted and may consist of 1 or 2 digits according to your facility s configuration usually 2 digits Call Press the dynamic function key shown on the left A confirmation that the service was accepted is provided both visually and audibly the Accepted Service message is displayed on the screen and th...

Page 77: ...l the 1 or 2 digit identification code for the parked call Call Press the dynamic function key shown on the left You are returned to your conversation Notes When an external call is either placed on hold or is parked the party is then connected to the music on hold usually provided by your facility The parked call retrieving service may be activated by dialling from any extension the following seq...

Page 78: ...then consult this phone book and directly call a party found therein once again by simply selecting his her name The third service is the Call List service Your extension automati cally saves the incoming calls that you receive whether or not you answer them as well as all of the outgoing calls made from your extension whether or not they were answered The list can hold up to 50 calls You then hav...

Page 79: ...splayed on your extension s screen you may place the call automatically simply be selecting his her name From an idle extension or after placing the current call on hold Name Press the Name key on your extension You then have access to the integrated directory and your extension prompts you to enter one or several letters on the keypad NAME z On your keypad enter the first letter s of the party s ...

Page 80: ...ghted The dynamic option Erase becomes Select Select Press the dynamic function key shown on the left The purpose of this is to validate your entry Your extension then displays the first four names that begin with the letter s previously entered The names are displayed in alphabetical order Internal users and external parties who are accessible through abbreviated dialling are both displayed toget...

Page 81: ...splayed you may scroll through the list of names in descending alphabetical order To do so N times Þ Repeatedly press the dynamic function key shown on the left until the NEXT option is highlighted Select Press the dynamic function key shown on the left A new screen displays the next four names Notes The BACK option will display the previous screen It works similarly to the BACK function in any we...

Page 82: ...ll a party found within this directory once again by simply selecting his her name Access to your personal phone book You may access your personal phone book from your idle extension You may also consult it during and also during a conversation typically within the context of establishing an enquiry call once the current call has been placed on hold See also the Operations during a Call section Fr...

Page 83: ...ame of the party to add to your personal phone book This name may contain up to 24 letters or characters To enter the name proceed in the same manner as you did to consult your facility s directory see details above The letters are entered by repeatedly pressing your extension s keypad keys the 1 key is used to enter a space dash and other punctuation marks pressing the key toggles between upperca...

Page 84: ...etwork not included in the 18 digits When necessary the Erase option enables you to correct the last digit entered This option is displayed after the first digit is entered Once you have entered the number Save Press the dynamic function key shown on the left displayed after the first digit is entered Your extension then prompts you to confirm the new entry in your personal phone book OK Press the...

Page 85: ... function key shown on the left Your extension then prompts you to enter the name for the party you wish to modify in your personal phone book NAME z On your keypad enter the first letter s of the party s name for whom you wish to search To do so proceed in the same way as you would to create an entry in your personal phone book the Erase option remains available to correct your entry Search Press...

Page 86: ... as previously described Modify the party s number by first selecting the Number option The Erase option allows you to erase the last digits and then you may correct the entry on the keypad as previously described Once your corrections are made Save Press the dynamic function key shown on the left Your extension then prompts you to confirm the modification to your personal phone book OK Press the ...

Page 87: ...n then prompts you to enter the name of the party you wish to delete from your personal phone book NAME z On your keypad enter the first letter s of the party s name for whom you wish to search To do so proceed in the same way as you would to create an entry in your personal phone book the Erase option remains available to correct your entry Search Press the dynamic function key shown on the left ...

Page 88: ...r pair selected is deleted from your personal phone book and your extension once again displays the personal phone book welcome screen Note The Exit or Cancel option shown in all preceding screens enables you to return to your personal phone book welcome screen without saving any modifications Exiting your personal phone book Once you have finished managing your personal phone book Exit Press the ...

Page 89: ...onal phone book Select Press the dynamic function key shown on the left The Dial Name option is selected and your extension then prompts you to enter the name of the party you wish to call from your personal phone book NAME z On your keypad enter the first letter s of the party s name for whom you wish to search To do so proceed in the same way as you would to create an entry in your personal phon...

Page 90: ...ynamic function key shown on the left The call is then placed to the selected party and established just as if you had manually dialled the internal or external party s number Note From an idle extension you may alternatively press and hold a keypad key for 2 seconds Your extension then displays a screen similar to the previous one with the five names that most closely match the letter you entered...

Page 91: ...ablish an enquiry call once your current call has been placed on hold See also the Operations during a Call section Accessing your extension s call list From an idle extension or after placing the current call on hold Press the right navigation key on your extension This will highlight the CallList tab on the first line of your extension s screen and you access your extension s call log file The l...

Page 92: ...so displays the number x of calls you did not answer and therefore have not yet retrieved in the form of the following label x Missed When no such types of calls are present in the call list the corresponding space has no information whatsoever x Missed Press the dynamic function key shown on the left This is another way of accessing your extension s call list which will be displayed as previously...

Page 93: ...dynamic function key shown on the left This will select the framed party and your extension displays the new call screen shown below Call Press the dynamic function key shown on the left The call is then placed to the selected party and established just as if you had manually dialled the internal or external party s number Settings PhoneBook WAP Services MARTIN Vincent 423 9 52 06 Nov 0 01 55 MAHM...

Page 94: ...e s screen is auto matically updated and displayed AddPhoneBook Press the dynamic function key shown on the left to transfer the party s data to your personal phone book A screen is displayed prompting you to confirm the creation of a new entry with this data in your personal phone book Next the call log file s main screen is re displayed and the call that was previously selected is still present ...

Page 95: ...coming calls are immediately re directed to the pre defined call forward recipient Typically this could be your secretary s internal number or your external mobile phone number when you are travelling Do not disturb call forward Your extension is unavailable although no real forwarding of your calls is activated Your internal party s calls are immediately disconnected and your Do not disturb statu...

Page 96: ...ion This is valid for all types of call forwards except call forward on mini message Simply pressing this Call Fwd call forward key will then either activate or de activate the pre defined variable call forward A variable call forward defined on a case by case basis This is valid for any type of call forward that is immediately activated after it has been defined This then will take precedence ove...

Page 97: ... any call forward defined to be directed to an external recipient forwarding of calls issued from external parties may take place either through your facility s resources or directly at the Euro ISDN network level according to your facility s configuration You may program a call forward from your extension to itself This enables you to bypass any fixed call forward that is applicable to your exten...

Page 98: ...Press twice the dynamic function key shown on the left in order to highlight the number 2 which corresponds to the call forwarding services Select Press the dynamic function key shown on the left You access the programming of your extension s call forwarding services and the following screen is displayed PROGRAMMING 0 General calling ACTIVE 1 Hunt group ACTIVE Call forward UNACTIVE 3 Appointment r...

Page 99: ... no reply To activate a call forward on no answer condition 3 On busy To activate a call forward on busy condition 4 On no reply or on busy To activate a call forward on no answer and busy conditions 6 Do not disturb To activate your Do not disturb status Select Press the dynamic function key shown on the left In the first four cases your extension displays the type of call forward requested and p...

Page 100: ...ontain up to 18 digits including the network access prefix An external number may be a number that is accessible through abbreviated dialling Þ Press the dynamic function key shown on the left in order to have the OK option highlighted The dynamic option Erase becomes Select Select Press the dynamic function key shown on the left The purpose of this is to validate your entry and then your extensio...

Page 101: ... corresponding letters are displayed on the screen Þ Press the dynamic function key shown on the left in order to have the OK option highlighted The dynamic option Erase becomes Select Select Press the dynamic function key shown on the left This validates your entry your extension then displays the first four names in your facility s central directory that begin with the letter s entered The names...

Page 102: ...xtension for 2 seconds Your extension returns to the idle status Call Fwd ÖÔ The variable call forward that you have just defined is effective immediately As a result your extension s screen will display the characteristics of your call forward the type and recipient number Your extension s Call Fwd key will also flash Note The BACK option shown on every screen simply enables you to re display the...

Page 103: ... call forward programming menu and select the 7 Cancel forward option The result will be the same Activating a Call Forward Pre Defined on the Call Fwd Key You may also pre define and assign a variable call forward to the Call Fwd key on your extension See the Programming Your Extension s Services section This enables you to quickly activate or deactivate a variable call forward that you use frequ...

Page 104: ...TIVE status is also displayed to the right of the 2 Call forward option Call Forward on Mini Message or Absence As an alternative to all other available variable call forwarding services referred to above you may also re direct your extension to a mini messaging or call forward on absence service This does not consist of a call forward in its truest sense your incoming calls are not re directed Ra...

Page 105: ...mpts you to select the mini message that you wish to use as your absence message By default the situational messages available are IN A MEETING UP TO O CLOCK or ABSENT UNTIL O CLOCK or IN CASE OF EMERGENCY CALL and PLEASE CALL BACK IN A FEW MINUTES N times Þ or Û Repeatedly press one of the dynamic function keys shown on the left in order to highlight the number n which corresponds to the desired ...

Page 106: ...lised message To do so proceed in the same manner as you did to consult your facility s directory see previously mentioned details The letters are entered by repeatedly pressing your extension s keypad keys the 1 key is used to enter a space dash and other punctuation marks pressing the key toggles between uppercase and lowercase characters When necessary the Erase option located where Select usua...

Page 107: ...n be displayed your absence message This may also be the case for an external ISDN party that is com patible with the mini messaging service assuming that he she is in fact an ISDN network user and that he she also uses an ISDN terminal that is compatible with the mini messaging service This also assumes that your extension is not specifically and permanently protected against the use of this call...

Page 108: ...rty set s services programming 2 timesÞ Press twice the dynamic function key shown on the left in order to highlight the number 2 which corresponds to the call forwarding services Select Press the dynamic function key shown on the left You access programming for the third party set s call forwarding services and the following screen is displayed Þ Press the dynamic function key shown on the left i...

Page 109: ...in asterisks Þ Press the dynamic function key shown on the left The purpose of this is to highlight the OK option Select Press the dynamic function key shown on the left The third party set displays screens to allow you to select the type of call forwarding to define The first screen is illustrated below N times Þ or Û Repeatedly press one of the dynamic function keys shown on the left in order to...

Page 110: ...hown on the left in order to have the OK option highlighted Select Press the dynamic function key shown on the left The purpose of this is to validate your entry then the third party set displays its acceptance of your service programming Select Press the dynamic function key shown on the left The third party set s service programming menu welcome screen is re displayed Press and hold the centre n...

Page 111: ...move from office to office Notes The follow me service may also be activated by dialling from any type of extension other than an IP H 323 extension To activate remote call forwarding the usual sequence is 65 NO PSW where NO is your extension number and PSW is your user password To deactivate remote call forwarding the usual sequence is 66 NO PSW The type of call forwarding that is defined is alwa...

Page 112: ... screening is carried out on a call by call basis as described below without lifting your extension s handset L2 Ô Press a free line key on your extension Your extension prompts you to dial a number z Dial the prefix to access the call deflection service By default the prefix is however this may have been modified by your system administrator FWD NO z Next directly dial the internal or external nu...

Page 113: ...re is identical your current call will be immediately placed on hold but only until the call deflec tion has been activated The FWD NO sequence may be saved on one of your extension s repertory keys or one of the associated satellite keys as the case may dictate Pressing this repertory key would therefore replace the manual dialling of the sequence As an alternative to a call deflection you may us...

Page 114: ...age or absence message respectively If you are the recipient of a call forward or a call deflection your extension s screen will display the identity of the internal or external caller as well as the identity of the internal party who originated the call forward or call deflection preceded by the word FOR Of course the same is also true for your calling parties when you are the originator of the c...

Page 115: ... may also program the system to notify an external number as well Calling the integrated voice mail service then permits you to consult each new voice message that was left and then you may either delete it or archive it as you deem necessary You may consult your mailbox from your extension from any other extension in the facility or from an external network You also have mailbox management option...

Page 116: ...e that you may manage yourself Calling parties who are directed to your mailbox hear your message and then may leave a voice message for you that you may subsequently consult In personal assistant mode Your mailbox plays a greeting message that you may manage yourself Calling parties who are directed to your mailbox may either leave a voice message or if they so desire be redirected to your assist...

Page 117: ...er a possible fixed call forward It may be managed on a case by case basis for example pro cessing an immediate call forward when you are away from the office It may also be pre defined on your extension s Call Fwd key in which case simply pressing that key would activate or deactivate the variable call forward to your mailbox You may also use the call deflection service for redirecting incoming c...

Page 118: ...n prompts the party to leave a voice message after the beep except in cases when the mailbox is set to answering mode only The standard configuration allows a voice message to last up to 30 minutes with up to a total of 100 messages that may be saved in your mailbox depending on the voice mail system s capacity Notes Messages lasting less than 3 seconds are not taken into account An 8 second silen...

Page 119: ...lso program your extension to automatically notify you at an external number see details to follow whenever a new voice message is left in your mailbox Typically this number could be your GSM mobile phone when you are out of the office When a new message is left in your mailbox a call is then automati cally emitted to the external number that you have defined If you answer this automatic call you ...

Page 120: ... is 1234 however you may have modified it See also the Programming Your Extension s Services section You are now connected to your mailbox s consultation menu see details to follow External Access for Consulting Your Voice Mail Normally it is also possible for you to access your voice mail from an external network using either a DTMF analogue telephone or a GSM mobile phone that supports the DTMF ...

Page 121: ...nnected to your mailbox s consultation menu see details to follow Notes Interaction with the voice mail system or automated attend ant is carried out through the exchange of DTMF codes For an internal call the transition to DTMF end to end dialling is automatic It is also the default from an external analogue DTMF extension From a GSM mobile phone transition to DTMF end to end dialling may necessi...

Page 122: ...s you specifically erased them The messages are organised into two distinct lists where each type of message is sorted in chronological order from the oldest to the newest They are consulted beginning with new messages from the oldest to the newest then continue with the archived messages from the oldest to the newest Next the consultation menu will indicate the various services that are available...

Page 123: ...Dial 7 to obtain the date and time stamping for the current message Depending on whether the message was left on that same day or a previous day the day month DDMM and hour minute HHMM data concerning when your message was left are transmitted vocally on your extension according to one of the forms described below and then your current message is restarted Message received at HHMM to day Message r...

Page 124: ...r 7 days after which they are automatically erased Automatic Call Back to the Party Who Left a Message When you are consulting a voice message you also have the option of automatically calling the number that the system automatically saved when the caller left the message This may consist of an internal or external calling party according to his her identification provided by the ISDN network or e...

Page 125: ...is also applicable when you are directed to a called party s mailbox that is set to the personal assistant mode Personalisation Services for your Mailbox Whether you consult your voice mail from your own extension a third party set or from an external network once you are con nected to your mailbox s consultation menu the services offered to you for personalising your mailbox are always the same F...

Page 126: ...case this command enables you to manage the message that is typically an absence message played after your greeting message for callers directed to your mailbox A new menu is then played offering you the same services as for recording your greeting message as described above 6 z Dial 6 to manage your personal assistant service This especially applies if your mailbox is managed in the personal assi...

Page 127: ... your mailbox and activate or deactivate certain services from your extension Usually you define it from your extension see the Programming Your Extension s Services section You may also manage it through your mailbox By default it is set to 1234 You may replace it with any other 4 digit code 3 z Dial 3 to protect your extension from calls processed through an automated attendant AA If the service...

Page 128: ...ve calls from parties requesting the group when their calls remain unanswered from the group member allocated to each call or when their calls encounter a congested or closed hunt group status Callers may then leave a voice message that is in this case dis tributed and notified to each member of the hunt group in an usual fashion You may consult this voice message from your individual mailbox This...

Page 129: ...z Dial the number for your company s automated attendant AA Usually the internal number for the automated attendant is 885 If you need more information contact your system administrator Call Press the dynamic function key shown on the left You are then connected to the automated attendant s voice menu 8 z Dial 8 in order for your call to be transferred to the voice mail system Code 8 is the code u...

Page 130: ...pplicable from an external network instead of dialling 885 you would dial the DID number for the automated attendant It is also applicable for leaving a message in an individual mailbox without having to call the party Attendants Common Mailbox Your facility s attendants also have a common mailbox dedicated specifically to them which they share Its purpose is to receive when the attendants are abs...

Page 131: ...rac teristics for each voice mail left are displayed in real time You may also listen to each voice message using your Multimedia PC sound card and then erase the voice message after you ve listened to it You also have access to all of your mailbox s personalisation services directly from your desktop PC including the management of your mailbox general operating mode All of this is carried out com...

Page 132: ...turn a call to someone who left you a voice message You then have access to all of the methods available for persona lising your use of Unified Messaging Most notably you may manage the voice message e mail notification address which on occasion could be a laptop PC remotely connected through the Internet Notes Whenever necessary contact your system administrator for more information concerning th...

Page 133: ...nally but to contact someone within your department Your extension provides a simplified call pick up service within a hunt group It also offers you the option of managing your own participation to the handling of calls within the group This is also referred to as the In Out status management service within a hunt group If you have been designated as the supervisor of a hunt group you may also hav...

Page 134: ...repertory key allows you to faithfully and remotely supervise his her extension and vice versa Thus Rx Ô The repertory key s LED is off when the extension you are supervising is free Rx ÖÔ The repertory key s LED flashes when the extension you are supervising is ringing Rx ÕÔ The repertory key s LED is on when the extension you are supervising is busy This allows you to ensure a mutual coverage of...

Page 135: ...group such as your facility s attendants Depending on the definition for each hunt group the call may also be re directed to a dissuasion message If all of your hunt group s members are busy a call that is presented as the case dictates may be directed to a third party set or other overflow group such as your facility s attendants Alternatively depending on the definition of each group the call ma...

Page 136: ... Your extension also offers a simplified call pick up service within each hunt group which enables you to answer any call that is ringing on an extension that belongs to one of your groups without having to move to that extension or dial its extension number To do so from your idle extension after lifting the handset or in handsfree mode 14 z Dial the prefix 14 to pick up a call presented on your ...

Page 137: ...ess prefix within secondary groups differs from one facility to another Standby Status within a Hunt Group When you belong to one or several hunt groups you may also manage your availability for answering calls that are directed to your group s This standby service enables you to temporarily withdraw from a hunt group Therefore you would only receive personal calls or those that are directed to th...

Page 138: ... line of the screen Your standby status within secondary groups is managed through dialling for all of your secondary groups as a whole From your idle extension SEC IN OUT z Dial the prefix for setting your extension to standby within secondary groups This varies from one facility to another You may consult the guide integrated within your extension in order to find the prefix that has been define...

Page 139: ... of traffic for a specific group which is the sole responsibility of the hunt group supervisor see details to follow Opening Closing a Hunt Group You may be designated as a supervisor for one or several hunt groups regardless of whether or not you are a member of it them This is established by a right that is assigned specifically to you by your system administrator In relation to this these hunt ...

Page 140: ...s and will no longer accept calls On the other hand if the hunt group was previously closed to traffic it then progresses to an open status and will now accept calls When your primary group is closed its status is represented on each member s idle extension with a C displayed on the first line of the screen Managing a possible variable call forward for a hunt group when it is closed is carried out...

Page 141: ... type hunt group s your extension will display the number of calls in the call waiting queue for these ICD groups The first digit displayed on your extension s first line indicates the number of calls currently being processed in your primary ICD type group As the case dictates the second digit displays the total calls in the waiting queue for all of your secondary ICD type groups They are replace...

Page 142: ...eously If you have an ongoing call on any given extension the call is presented to you on that extension in the usual way call waiting tone etc On each of the other extensions when it is possible the call will be presented with silent ringing a line key will flash and the usual call information will be displayed on the screen You have the option of carrying out a simplified call transfer between e...

Page 143: ... number Otherwise authentication can be carried out by manually dialling the dummy internal number associated as well as the corre sponding user s password Once authenticated the GSM mobile telephone user may call any internal or external number just as if he she were dialling from the internal dummy extension The user s identity that is transmitted to the called parties is the information for the...

Page 144: ... or other appoint ment at a specific time Your extension may also provide you with the means to control your external ISDN call costs Appointment Reminder The appointment reminder service enables you to ask the system to automatically remind you of an appointment at a specified time that you define within 24 hours To activate an appointment reminder from an idle extension Menu Press the Menu key o...

Page 145: ...the last character entered Þ Press the dynamic function key shown on the left in order to have the OK option highlighted The dynamic option Erase becomes Select Select Press the dynamic function key shown on the left The purpose of this is to validate your entry and then your extension displays its acceptance of your service programming Select Press the dynamic function key shown on the left Your ...

Page 146: ...After this timeframe the reminder will be automatically cancelled If your line is busy when the appointment reminder comes through it is presented to you just as a normal call would be or if that is not possible it is auto matically cancelled An appointment reminder automatically overrides any call forward on your extension You may verify whether or not an appointment is currently programmed on yo...

Page 147: ...pical delay of 30 seconds the call is directed or returned to your facility s attendants for processing Following the specific rights assigned to your extension you may have access to protection against your external calls being directed to your facility s attendants This protection may apply in either of the following cases Restricted protection on no answer condition external calls presented on ...

Page 148: ...ding If your telephone system is equipped with an integrated voice mail and you have a mailbox the conversation recording service allows you to record any telephone conversation so that you may then subsequently be able to listen to it from your mailbox The recorded conversation is then processed just as any voice message left in your mailbox see also the Voice Mail Services section To begin recor...

Page 149: ...recording and then re start it by re starting the entire procedure This service is available for a single call in progress as well as during a broker s call in which case you may record each portion of the conversation with one or the other of your distant parties Controlling Your External Call Charges When a call is placed on the public ISDN network the network usually transmits the charges for t...

Page 150: ... The screen shows the cumulative amount imputed to your extension from the last time the associated charge counter was cleared set to zero This accumulation of charges is iterated in the number of charges received from the public ISDN network as well as the total cost usually expressed in Euros Once you have completed your consultation Press and hold the centre navigation key on your extension for...

Page 151: ... enter when placing outgoing external calls To establish an outgoing external call using an account code after lifting the handset or in handsfree mode NET PREF z First dial the network access prefix adapted to this service Generally this consists of a network access prefix that is reserved for placing outgoing external calls that are subject to account codes Ask your system administrator for this...

Page 152: ...facility uses the Least Cost Routing LCR method for external calls It also assumes that at the very least these outgoing calls are subjected to call detailed records that are managed within an external charging server Contact your system administrator for more information He she will also provide you with the accepted account code format ...

Page 153: ...one featuring 17 additional programmable repertory keys Adjust your extension s ring melody the ring volume level being also adjustable by other means when your extension is idle or when it is being rung by an incoming call Select a normal or loud listening volume level for your extension s handset or loudspeaker A fine volume level adjustment may also be made during a call This is more particular...

Page 154: ...cally on your extension Accessing the Physical Programming of Your Extension When your extension is idle to access your extension s physical programming services Press the left navigation key on your extension twice This highlights the Settings tab on the first line of your extension s screen and you access to your extension s physical programming services N times Þ or Û Repeatedly press one of th...

Page 155: ... extension you may also press the centre navigation key on your extension at any time The Language feature is not applicable within the framework of your MD Evolution telephone system The base language for the various displays offered by your extension is auto matically set to the operating language for your system The Log Off Restriction feature is not used and therefore not applicable within the...

Page 156: ...mic function key shown on the left Your extension prompts you to select a repertory key Rx Ô Press the repertory key to program either on your extension or one of its possible add on key panels Your extension displays the number that may already be programmed for the repertory key that you selected and prompts you to enter a new number CallList PhoneBook WAP Services Ring Character Time Date Langu...

Page 157: ...ng to any hunt groups saving access codes to the services used within this context will facilitate the use of your extension within these groups See also the Group Services section When programming your extension s repertory keys or those on any satellite panels think about modifying the respective labels according to your personal settings See the Installing Your Extension and Your Extension s Ac...

Page 158: ...ension are re displayed Your extension s ring volume can be set directly on your extension when not in programming mode either when your extension is idle or when it is being rung by an incoming call Under these conditions ì Simply press either the or keys to increase or decrease the ring volume Your extension s ring volume increases or decreases as you press the keys This adjustment is saved for ...

Page 159: ...r your extension s loudspeaker and handset after accessing your extension s physical programming mode and selecting the Hearing Level feature then framed Select Press the dynamic function key shown on the left Your extension displays the following screen with the listening volume selections as Standard or Increased Þ or Û Press one of the dynamic function keys shown on the left to select the desir...

Page 160: ...ntil you adjust it once again The selected level is also indicated by the icon shown on the left when you have an ongoing call on your extension Adjusting the Date and Time Display Format for Your Extension Your extension continuously displays the date and time according to one of the formats provided The time follows either the 12 or 24 hour format and the date follows one of the various Latin or...

Page 161: ...r several seconds the previous screen is re displayed To set the format in which the date is to be displayed on your screen proceed similarly as previously described The programming screens for the date format are illustrated below These adjustments are then reflected in how the date and time are displayed on your extension CallList PhoneBook WAP Services Time Date Time Format Date Format Time Dat...

Page 162: ...essing your extension s physical programming mode and selecting the Display Contrast feature then framed Select Press the dynamic function key shown on the left Your extension displays the following screen or Repeatedly press one of the dynamic function keys shown on the left to increase or decrease the screen contrast Your adjustments are indicated on the bar illustrated on the screen Save Press ...

Page 163: ...163 MD Evolution Dialog 4425 IP Vision Physical Programming of Your Extension Note You may also adjust the angle of your extension s screen See the Installing Your Extension section ...

Page 164: ...asis any type of variable call forward from your exten sion to a third party set See the Call Forwarding Services section The standby service that allows you to temporarily withdraw from your primary hunt group as the case may be See the Group Services section The appointment reminder service that allows you to ask the system to remind you of an appointment at a pre defined time See the More Featu...

Page 165: ... screens are displayed when you access your extension s service programming mode N timesÞ Repeatedly press the dynamic function key shown on the left in order to highlight the number n which corresponds to the feature you wish to program Select Press the dynamic function key shown on the left You may then proceed with programming the selected feature You will be prompted to validate your programmi...

Page 166: ... Call Fwd Key To program a currently used variable call forward on your extension s Call Fwd key so that you may then activate or deactivate the service by simply pressing this key once you have accessed your extension s service programming mode and selected the Call forward feature Select Press the dynamic function key shown on the left The following screen is displayed when you access the progra...

Page 167: ...rward on no answer condition 3 On busy To activate a call forward on busy condition 4 On no reply or on busy To activate a call forward on both no answer and busy conditions 5 Do not disturb To activate a do not disturb call forward Select Press the dynamic function key shown on the left In the first four cases your extension displays the type of call forward requested and prompts you to enter the...

Page 168: ...validate your entry and then your extension displays its acceptance of your service programming see details to follow Or to program your call forward recipient on your extension s Call Fwd key using his her name 2 timesÞ Press twice the dynamic function key shown on the left until you are prompted to input a name NAME z On your extension s keypad enter the first letter s of the party s name who wi...

Page 169: ...iated dialling are both displayed together as defined by your system administrator Supposing that the internal or external call forward recipient s name is indeed displayed N timesÞ Repeatedly press the dynamic function key shown on the left until the name of your call forwarding recipient is highlighted Select Press the dynamic function key shown on the left The purpose of this is to validate you...

Page 170: ...rom a third party set When activating deactivating a call forward of your extension from a third party set follow me service When consulting or personalising your mailbox within your facility s integrated voice mail system when applicable By default your user password is 1234 It is strongly recommended that you change it to any other 4 digit code possibly including the or key to ensure that use of...

Page 171: ...ighted The dynamic option Erase becomes Select Select Press the dynamic function key shown on the left The following screen is displayed confirming that your new password has been saved Select Press the dynamic function key shown on the left The service programming menu welcome screen is re displayed Note If you ever forget your password you can request that it be re initialised either by a facili...

Page 172: ...er accessing your extension s service pro gramming mode and selecting the 4 Prefixes consultation option Select Press the dynamic function key shown on the left You may then consult your facility s dialling plan NEXT BACK Press either of the options shown on the left as many times as necessary You may then scroll through your facility s entire dialling plan The table on the following page lists th...

Page 173: ...5 Call in substitution from a non IP third party set 13 Call pick up for an individual station call 10 Call parking 10 Retrieving a parked call from any extension 65 Activation of Follow me from a non IP third party set 66 Cancellation of Follow me from a non IP third party set Call deflection or call forward on a case by case basis 885 Access number for automated attendant 14 Call pick up in a pr...

Page 174: ... equipped with a common bell that receives general calls when the attendants lines are congested or when attendants are absent Complete third party call forward service This service allows attendants to program any type of call forward for a user s account without restrictions According to the specific rights assigned to your extension you may also have access to these attendant based services Att...

Page 175: ...congested or when they are temporarily absent When you activate this general calls acceptance service on your extension not only you receive your personal calls but also your facility s general calls The later calls are presented to you in the same way as usual with the external calling party s information displayed on your screen See the Operations for Incoming Calls section You are however able ...

Page 176: ...service as shown on the right of the 0 General calling option your status will now be ACTIVE The opposite is also true if your status was previously ACTIVE it will change to UNACTIVE Your extension then only receives your personal calls Press and hold the centre navigation key on your extension for 2 seconds Your extension returns to the idle status When your general calls acceptance status is act...

Page 177: ...ty may be equipped with a door phone the calls from which are usually processed by the attendants just as the general calls are for your facility Depending on your extension s rights you may be able to answer calls from the door phone This is the general case The general calls acceptance service previously described then also manages your ability to assist the attendants by accepting or declining ...

Page 178: ... the common bell from your extension To do so after lifting the handset or in handsfree mode 15 z Dial the prefix 15 to pick up a call ringing on the common bell Call Press the dynamic function key shown on the left You are now directly connected to the party who placed the general call Notes The prefix 15 is the one usually used to access the general call pick up service It may however have been ...

Page 179: ...er s personal group or even the access number for an integrated voice mail system that your facility may use It may also consist of an external number Programming this third party call forwarding service is carried out similarly to the follow me service see the Call Forwarding Services section First they simply dial the extension number to call forward from and then designate the internal or exter...

Page 180: ...s that they are still under a call intrusion status The attendant may then speak to you but not privately L2 ÖÔ Alternatively you may press the flashing line key on which the attendant s call is presented Your first caller is then automatically placed on hold and you may then speak privately with the attendant In the second service when the do not disturb status is overridden by the attendant his ...

Page 181: ...Your position also offers telephone services that are reserved for attendants including The option of managing a general call forward for your facility through which all incoming ISDN network calls general and DID calls are systematically forwarded to an external number you have set The management of the common bell service which when it is available is used to audibly signal general calls that ha...

Page 182: ... general calls are presented simultaneously to all active attendants with a specific message that enables you to distinguish them I DIRECT or I UNUSED NUMBER for a call received on your facility s general number or on a non assigned DID numbers I NO ANSWER FROM Name for a call re directed to the attendants when the identified internal user does not answer I BUSY ON Name for a call re directed to t...

Page 183: ... the associated message During a period of brief overload or following a temporary absence it is possible that neither you nor any other active attendant is available to answer a general call within a typical timeframe of 60 seconds The general call is then redirected to Designated day overflow extensions Your facility may have up to 4 of these types of extensions A possible common bell that may b...

Page 184: ...y may be composed of up to 10 night extensions which when in night mode have access to the same services attendants have in day mode A possible common bell that may be part of your telephone facility The designation of these night extensions depends on how your facility is programmed Moreover general calls may also be simultaneously redirected to a night call forward recipient that is programmable...

Page 185: ...lls in relation to your work shifts This is carried out within the framework of the management of the general calls acceptance service accessible to various users within your facility See the Attendant Based Services section To activate your attendant position at the beginning of your shift from your idle extension Menu Press the Menu key on your extension When you access the programming of your e...

Page 186: ...he system automatically changes from night mode to day mode On the other hand to deactivate your attendant position at the end of your shift from your idle extension Menu Press the Menu key on your extension Select Press the dynamic function key shown on the left Your extension prompts you to enter a number for the night call forward when applicable ÅÆÇ Settings CallList PhoneBook WAP Services AT ...

Page 187: ...lidate your entry and then your extension displays its acceptance of your service programming Select Press the dynamic function key shown on the left Your extension s service programming welcome screen is displayed once again with the UNACTIVE status displayed to the right of the 0 General calling option Press and hold the centre navigation key on your extension for 2 seconds Your extension return...

Page 188: ...ed by attendants The purpose of this information is to encourage you to activate your position as the case may dictate System General Call Forward In relation to your facility s connection to the ISDN network your specific rights as an attendant include the ability to program a system general call forward This call forward is an immediate call forward that is directly managed at the ISDN network l...

Page 189: ...ynamic function key shown on the left in order to highlight the number 2 which corresponds to the call forwarding service Select Press the dynamic function key shown on the left The following screen is displayed when you are granted access to the programming of your position s call forwarding services PROGRAMMING 0 General calling ACTIVE 1 Hunt group ACTIVE Call forward UNACTIVE 3 Appointment remi...

Page 190: ... recipient To do so using your position s keypad hold each key down for approximately 2 seconds and if necessary use the Erase option to cancel the last character entered This number may contain up to 18 digits It should be dialled without the 0 public network access prefix since the system will automati cally take it into account Þ Press the dynamic function key shown on the left in order to have...

Page 191: ... after the first character is entered In any case as you press the keypad keys the corresponding letters are displayed on the screen Þ Press the dynamic function key shown on the left in order to have the OK option highlighted The dynamic option Erase becomes Select Select Press the dynamic function key shown on the left This validates your entry your position then displays the first four names in...

Page 192: ...rd Press and hold the centre navigation key on your extension for 2 seconds Your extension returns to the idle status The system general call forward that you have just defined is effective immediately This change in status is indicated on your idle attendant position screen with the letters SF on the first line This label is also displayed on all other extensions in your facility In addition exce...

Page 193: ...position then displays a message confirming that the system general call forward cancellation has been accepted Press and hold the centre navigation key on your extension for 2 seconds Your extension returns to the idle status The message SF disappears from your screen as well as all other extensions in your facility which will also now feature the usual dial tone when placing a call Note The prog...

Page 194: ...the Menu key on your position You are granted access to your attendant position s services programming 6 timesÞ Press six times the dynamic function key shown on the left in order to highlight the number 6 which corresponds to the management of the common bell service Select Press the dynamic function key shown on the left If use of the common bell service is not validated as is the case when the ...

Page 195: ...spondents greeting from your facility Consultation of the charges counters assigned to each user within your facility These system management services may be accessed as follows from your idle position Menu Press the Menu key on your position You are granted access to your attendant position s services programming 7 timesÞ Press seven times the dynamic function key shown on the left in order to hi...

Page 196: ...se option to cancel the last character entered Þ Press the dynamic function key shown on the left in order to have the OK option highlighted The dynamic option Erase becomes Select Select Press the dynamic function key shown on the left The screen illustrated below is displayed when you have accessed system management N timesÞ Repeatedly press the dynamic function key shown on the left until you h...

Page 197: ...tendant position is in either active or inactive mode Reinitialising an Extension s User Password Each extension as well as your attendant s position is assigned a user password that controls access to certain telephone services Each user has the option of managing his her password However if the user forgets his her password the only option is for him her to contact an attendant or the system adm...

Page 198: ...ion s keypad hold each key down for approximately 2 seconds or use the Erase option to cancel the last character entered Þ Press the dynamic function key shown on the left in order to have the OK option highlighted The dynamic option Erase becomes Select Select Press the dynamic function key shown on the left You will be provided a confirmation that the reset was successful The password associated...

Page 199: ...ntil you have selected the Update the system date option Select Press the dynamic function key shown on the left Your position displays the current system date and time and prompts you to enter the correct date and time TIME z Enter the correct time according to the format shown To do so using your extension s keypad hold each key down for approximately 2 seconds or use the Erase option to cancel ...

Page 200: ...nistrator or from any attendant position see also the Operations for Outgoing Calls section These abbreviated numbers are broken down into A general abbreviated list identified as list 00 This list is normally accessible from any extension within the facility From 0 to 36 personal abbreviated lists identified from 01 to 36 according to the system s programming These lists are shared between groups...

Page 201: ... ABBR LIST z Dial the number for the involved list To do so using your extension s keypad hold each key down for approximately 2 seconds or use the Erase option to cancel the last character entered Þ Press the dynamic function key shown on the left ABBR NO z In the same way dial the specific number corresponding to the abbreviated number Þ Press the dynamic function key shown on the left in order ...

Page 202: ...n your position s keypad enter the name identifying the abbreviated number This name from 1 to 15 characters will allow users to clearly identify an abbreviated number It will then also be included in your company s directory as a result a call by name may be placed to any external party included in the abbreviated dialling list See also the Directory Phone Book and Call List section The letters a...

Page 203: ...that was dialled using abbreviated dialling Generally the value 1 corresponds to the public network trunks group and does not need to be modified When a particular need arises the alternative values possible are from 2 to 8 Contact your system administrator for more information An abbreviated number is generally complete The Completed field displays the number 1 An abbreviated number may possibly ...

Page 204: ...These are provided for the period of time that began the last time the traffic counters implemented for this purpose within the system were reset to zero They may also be obtained for a specified time period when it has been pre defined by your system administrator To consult the greeting quality offered from your telephone facility once the system management mode accessed 5 timesÞ Press five time...

Page 205: ... traffic counters were reset to zero Value 1 corresponds to a pre defined selected period Þ Press the dynamic function key shown on the left in order to have the OK option highlighted The dynamic option Erase becomes Select Select Press the dynamic function key shown on the left According to the previous selection the results are displayed as illustrated in one of the screens that follow the first...

Page 206: ...your own position This obviously is only applicable if your telephone facility is connected to the ISDN network and if the latter re transmits the charge infor mation for public calls emitted from your facility To consult or manage the charge counter assigned to an extension once the system management mode accessed INCOMING CALLS STATS BY TRUNK Incoming calls stats between the 30 03 2008 08 30 and...

Page 207: ...unction key shown on the left The screen then shows the cumulative amount imputed to the selected extension from the last time the corresponding cost counter was reset This accumulation of charges is iterated in the number of charges received from the public ISDN network as well as the total cost usually expressed in Euros Select Press the dynamic function key shown on the left The previous screen...

Page 208: ... In both cases either after a reset or a printout of the charge counter a report is provided Note The External cost service enables you to manage in a similar manner the charge counters that are processed in relation to the public network access ports instead of your facility s extensions Major System Alarm Message Indication On your attendant s position you may also receive an indication that the...

Page 209: ... Select Press the dynamic function key shown on the left Your position then displays the message explaining the major alarm perceived within your telephone system Different messages are displayed according to the cause of the alarm Inform your system administrator as to the content of this message Obviously the sooner the better PROGRAMMING 5 Cost consultation 6 General ringing ACTIVE 7 System man...

Page 210: ...arious sites In the second case there are two possible techniques The first called IP Trunking uses proprietary messages that are exchanged over the IP network This applies when up to 7 MD Evolution systems are networked The second technique called IP Networking uses standardised IP H 323 messages that are exchanged over the IP network This applies for a wide area network which may include more th...

Page 211: ...mber typically follows this format LC DN where LC is a local code identifying each system or network node 1 to 3 digits depending on the size of the network while DN is simply the internal number for the involved party within his her own system or node Whenever necessary ask your system administrator for more infor mation concerning the local codes applicable within your private company network Op...

Page 212: ...nts all types Variable call forwards to private recipients all types Networked follow me service Activation and cancellation Deflection of private calls Information concerning private call forwards Networked call forward on mini message or absence Voice Mail Services Voice mails from private calling parties External voice mail notification at a private number Consultation of voice mails from the p...

Page 213: ...t From an attendant s perspective private calls between nodes may be processed like external calls or considered as local calls to a node Certain services are only available on a network basis depending on the specific rights assigned to your extension This is applicable for the following services supervision of network extension statuses secret of identity for private calls and general calls acce...

Page 214: ...where the quality of the voice trans mission of calls over the IP network is reduced The non IP hand over service then allows you to request that your current call be switched to a possible private digital tie line or to the public net work depending on availability To activate this service during an ongoing call established over your company s IP network 7 z Dial 7 which usually grants access to ...

Page 215: ... general call forward 188 System management Abbreviated dialling 200 System management Accessing 195 System management Date Time 199 System management Passwords 197 B Broker s call or refer back call 72 C Call by name 79 Call deflection 112 Call forward for a hunt group 95 Call forward for a third party 179 Call forward for the general system 188 Call forward individual services of Call deflection...

Page 216: ...emote voice mail consultation 120 Conversation recording 148 Copyright 30 D Date and time Date time format programming 160 Date time information display 37 Date time system programming 199 Day and night Attendants modes Day night modes switching 185 Processing calls in day mode 182 Processing calls in night mode 184 Declaration of conformity 30 Dialling Plan Consulting 172 Directory integrated and...

Page 217: ...ur extension features Dialog 4425 extension features 32 Extension function keys 33 Extension LEDs 36 Information on the display 37 Tones rings and announcements 41 Intrusion or call offer 174 IP declaration of your extension 19 K Keys use programming Call Fwd key Call forward via Call Fwd key 103 Programming the Call Fwd key 166 Keys use programming Repertory keys Calling with repertory keys 58 Pr...

Page 218: ...ssword re initialisation 197 Permanent protections Permanent phonic protection 64 Protection against call forward 97 Protection against call pick up 55 Protection against intrusion 180 Protection from attendants rerouting 147 Personal assistant Voice mail Personal assistant Management 126 Personal assistant Services 124 Personal groups 142 Personalisation of your mailbox Managing external notifica...

Page 219: ...ystem programming by attendants Alarm message consultation 208 Consulting the greeting quality 204 Management of abbreviated dialling 200 Management of charges counters 206 Management of system date time 199 System programming access 195 Users passwords reinitialisation 197 T Temporary protection Call with 63 Third party call forward 108 Tones voice announcements and ring tones 41 U Unified messag...

Page 220: ...Index MD Evolution Dialog 4425 IP Vision 220 ...

Page 221: ...o install and maintain your extension and its different potential accessories Your Dialog 4425 IP Vision extension is also the subject of a two sided simplified quick reference guide This quick reference guide summarises the operating procedures for the main services offered by your extension If you would like a copy of it please contact your system administrator As with this present user s guide ...

Page 222: ...Quick Reference Guide MD Evolution Dialog 4425 IP Vision 222 Notes ...

Page 223: ...223 MD Evolution Dialog 4425 IP Vision Quick Reference Guide Notes ...

Page 224: ...on without prior notice For questions regarding the product please contact your Aastra Certified Sales Partner Also visit us on http www aastra com Aastra Telecom Sweden AB 2008 All rights reserved EN LZTBS 102 1951 R81A ...

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