3D Systems projet mjp 2500, User Manual, Page: 84 / 92

Problem Description Troubleshooting Steps
Status envelope - Print platform has
material on it A print job was completed and a new print platform has been
installed. The next print job will not start, status envelop
reports “Print platform has material on it” 1. Select Access Platform from the printer UI.
2. Remove the print platform
3. Re-install the print platform. Verify that the platform is not
skewed and is placed flat in the printer.
4. If you were not prompted with a message that a new
platform was installed, contact your local service provider.
Other
Machine noise-loud clicking The machine occasionally makes a loud, rapid clicking noise. This is normal behavior. The material delivery system is
moving material throughout the printer.
Machine odor-unpleasant After printing for a period of time, an odor from the printed
part material can be detected. 1. Replace the printer Particulate Filter.
2. Increase the air exchange rate of room where the machine
is operated.
3. Move the printer to a more ventilated open area.
Print platform not detected The print platform is installed, but not detected. 1. Access Print Platform from the UI
2. Remove the installed print platform, and reinstall. Confirm
that the platform is not skewed and is placed flat in the
printer
3. If the problem persists, contact your local service provider.
Printer will not come out of Warming
State The printer seems to be stuck in the warming state 1. If the machine was recently powered up, it will take just
over an 1 hour to fully warm the printer up and transition to
the Ready State.
2. If the printer has been warming for more than an hour,
confirm that material bottles are loaded in the printer and
that they contain material. Both support and part material is
required, the machine will stay in the Warming state until
both types of material are detected and warmed to the
appropriate printing temperatures.
3. If material has been loaded and the problem persists,
contact your local service provider.
The printer has slowed down while
printing The printer is printing, but at a reduced speed 1. The optimal ambient printing temperature range is 18-24 C
(64-75 F), verify that the room in which the printer is installed
is within this range, reduce the room temperature as needed.
2. Verify that the printer has 12” of clearance behind the
machine to ensure proper ventilation.
3. If the printer is located next to a window or exposed to
direct sunlight, relocate the printer, if the problem persists,
contact your local service provider.
Machine Powered On, UI Blank/Black
Issue: The printer has power, fans are on, umbilical thermals are working, LED lights can be observed on the circuit boards, but the UI is blank/black and
appears dead.
Probable Causes: The UI is not powered, software issue, UI SD card missing/not inserted, cable issue.
When the UI receives power, it will flash on and then appear to go blank, but if it is powered, there will be a small amount of visible light in/around the display.
Troubleshooting Steps
Power cycle the printer, if the UI doesn't come up Contact a Certified Partner for service.