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TROUBLESHOOTING

The Troubleshooting section is designed to help the user diagnose any anomalies that is happening with the printer before having to call for service. Most of the
everyday things that can occur are listed in this section. If this section does not answer the question or solve the problem, contact your Certified Partner for
service.

Summary of Contents for projet mjp 2500

Page 1: ...Published on Product Information Center ProJet MJP 2500 http infocenter 3dsystems com projetmjp2500 Home User Guide ...

Page 2: ...USER GUIDE ...

Page 3: ...PROJET MJP 2500 MJP 2500 PLUS User Guide Rev A Please refer back to http infocenter 3dsystems com projetmjp2500 for the most up to date User Guide ...

Page 4: ...apid prototype RP environment The primary features of the printer are the user interface build chamber including the print engine and the material delivery drawer which contains the materials and waste bag NOTE The only difference between the ProJet MJP 2500 and 2500 Plus are the materials that can be used in the printer 2500 Materials RWT Rigid White RBK Rigid Black 2500 Plus Materials RWT Rigid W...

Page 5: ...he appropriate gloves when required For example when touching surfaces that may contain or have been exposed to materials wear nitrile gloves Heat gloves are necessary when touching surfaces that may be hot to ensure burns don t occur ULTRAVIOLET RADIATION INSIDE Exposure may cause eye damage Do not operate without covers Wear UV eye protection NOTE A note signifies important information but not in...

Page 6: ...ion Eye wash facilities and a first aid kit should be readily available and close to the 3D printer system Contact Lenses Wearing contact lenses is not recommended if handling liquid materials If material splashes into eyes when contact lenses are worn flush eyes immediately with water Verify that flushing has removed the contact lens from the eye s Protect eyes from light and obtain immediate medica...

Page 7: ...artridge It is important not to lay material cartridges that are partially used on their side Doing so will cause material to seep through the vent cap and clog cap This will cause damage to the material cartridge if used for a later print To store a partially used Material Cartridge place it upright in a ProJet 2500 Cartridge Holder and tighten the vent cap Recertification Date Always check materi...

Page 8: ... of the 3D printer system Spills of support material can be cleaned without the use of protective gear and disposed of as office waste Promptly remove spilled materials dispose of waste materials and clean up materials per local regulatory requirements Small spills of uncured liquid part material can be cleaned up using disposable towels non reusable rags or absorbent materials to clean spills outsi...

Page 9: ...PROJET MJP 2500 PRINTER SERIES FEATURES This section describes the various features for your ProJet MJP Professional Printers ...

Page 10: ... x 142 mm accuracy per inch of part dimension typical 0 004 inch per inch 0 1016 mm per 25 4 mm of part dimension Layer thickness 32 micron Build material VIsiJet M2 RWT Rigid White VisiJet M2 RBK Rigid Black Color Rigid White Rigid Black Material UV Curable Plastic Material Delivery 1 5 kg Part 1 4 kg Support bottles Maximum machine capacity 2 Part 2 Support Bottles Support Material VisiJet M2 SU...

Page 11: ...thickness 32 micron Build material VVIsiJet M2 RWT Rigid White VisiJet M2 RBK Rigid Black VisiJet M2 RCL Rigid Clear VisiJet M2 ENT Elastomeric Natural VisiJet M2 EBK Elastomeric Black Material UV Curable Plastic Material Delivery 1 5 kg Part 1 4 kg Support bottles Maximum machine capacity 2 Part 2 Support Bottles Support Material VisiJet M2 SUP hands free melt away wax Part stacking YES Applicati...

Page 12: ...he combined waste materials are then purged The printhead cleaning process is invoked automatically prior to test build and parts build After the build is complete the print platform and the part are then removed from the printer A secondary operation known as finishing is required to provide a finished cleaned part Refer to your ProJet Post Processing Guide for more information on part processing a...

Page 13: ...t the printer will automatically go into a Standby state Additional Documentation The following documents will help you to achieve maximum proficiency with your ProJet 2500 ProJet 2500 Facility Requirements Guide The Facility Requirements Guide details the requirements necessary to install the ProJet 2500 3D Printer Details include the necessary facility dimensions electrical and pneumatic resource...

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Page 15: ...area identifies what state the printer is in at any given time See below for the various Printer States 6 Ready Printer ready to accept print jobs Printing Printer is printing a job Preparing Build Printer is setting up to begin printing Busy Printer is performing maintenance Standby Printer is in a low power state Paused Current print is paused and can be resumed by selecting the button Complete C...

Page 16: ...of the four of the material status screens will bring up an information box about that particular cartridge of material Information listed here is 1 Status Current information about materials 2 Material Name of material in cartridge 3 Color Type Description of what material is for example color and characteristics 4 Order Number The order number of the material 5 Original Weight Original Weight of...

Page 17: ...nging the waste bag see Steps for Printing Your First Print section Changing Waste Bag for more information 6 Operator Maintenance Selecting Operator Maintenance will bring up a maintenance schedule Be sure to click on a maintenance item and Reset the counter once the cleaning has been completed otherwise a message will appear that the maintenance is over due Before performing any maintenance rout...

Page 18: ...area See Troubleshooting section for procedure 4 Jet Check Test This is the routine that is used to verify that the jets are all jetting material properly See Troubleshooting section for procedure 5 Fault History A history of fault codes is stored under the Fault History 6 Unlock Top Door This button will allow the top door to unlock if the printer is in a Ready or Error State Settings Screen 1 Pr...

Page 19: ...4 Date Time Settings To change or setup the date and time click on Date Time Settings 5 APP Settings Controls the UI brightness level and contains information about the UI itself ...

Page 20: ...PRINTER SETUP ...

Page 21: ...unless it will not be used for a significant amount of time 60 days UI will begin to power up This may take a minute or two for the screen to come on When the UI is booted up the 3D Systems logo will appear and then the Status screen will appear Please refer back to http infocenter 3dsystems com projetmjp2500 for the most up to date User Guide ...

Page 22: ... to change it it is highly recommended to replace the waste bag when prompted to avoid unnecessary overflow and mess When waste bag has been changed ensure you confirm the level has been reset to zero Verify that the printer is in READY 1 Select Tools Waste Bag 1 2 Select Replace Waste Bag 3 A message will appear prompting user to Open the MDM Drawer 4 Wearing protective nitrile gloves open the MDM ...

Page 23: ...acle Waste bags can be ordered using part number 311215 00 With each order you will receive 30 bags and 1 liner Dispose of bag according to local regulations 7 Inspect waste bin for any remaining waste If necessary wipe out any waste that exists with a lint free cloth and isopropyl alcohol 8 Replace bag and liner if necessary close MDM 9 Check to make sure the waste bag counter has been reset to 0...

Page 24: ...ial currently in the MDM before proceeding with these steps Removing Material Cartridge NOTE Cartridges cannot be removed from a cold printer The printer must be warm before drawer will open and cartridges can be removed The MDM drawer A is a push push mechanism Push to open drawer push to lock drawer Open the MDM drawer by pushing in at the recessed dimple 1 Pull the MDM drawer open 2 Turn the ma...

Page 25: ...l to wipe up the excess material NOTE It is important to always wear nitrile gloves and either protective sleeves or a labcoat to protect arms when coming in contact with materials to avoid getting materials on skin Contact with skin may cause an allergic reaction Installing New Material Cartridge NOTE Cartridges cannot be installed into a cold printer The printer must be warm before drawer will o...

Page 26: ...user NOTE It is important to verify the cartridges have been audibly clicked into place have material in them and the cartridge caps properly ventilated otherwise the printer may not be able to pull material from the bottles potentially resulting in the following fault codes 93 120 thru 123 93 130 thru 133 93 134 thru 137 Place cartridge in slot and push down until you hear it click in place 4 Ven...

Page 27: ...e MDM drawer B by pushing in the dimple at the top until it s latched securely 6 Check the material level under the Materials tab C on the UI to ensure cartridge is ceded properly into MDM and ready to print 7 ...

Page 28: ...ed on and the Printer State is in Ready or Standby mode 1 Select the Access Platform button next to the light bulb icon on the printer touch screen 2 NOTE The Access Platform will not be available to select if the printer is not ready for the user to access the print platform The printer will move into position in order to allow access to the print platform When prompted open the door to access th...

Page 29: ... is clean 6 NOTE Always be sure you are installing a print platform that is clean on both sides to avoid any printing issues Also confirm that the print platform is free from damage due to any drops or dings Protruding metal on the platform may come in contact with the printhead and cause severe damage ...

Page 30: ... You can check the material levels by selecting the Materials tab If material is required to print the next build make sure that the same material that is currently in the printer is used If you need to change material you will need to run a Material Changeover using the Material Change Wizard Instructions for this are found in the Cleaning and Maintenance section Before Starting Print Perform a J...

Page 31: ...ste that exists with the lint free cloth and isopropyl alcohol 9 Replace the waste bag and close the MDM drawer 10 Verify that the waste bag is reading 0 on the UI 11 Launching Software The software that will be used to create and send files to print a build job is called 3DSPRINT TM This section is designed to walk you through selecting your printer selecting materials and printing your first print...

Page 32: ...t Platform Installation for more information Selecting the Printer NOTE A support base of material is always printed prior to printing any part material and is an integral part of the print build that must be removed later in the Post Processing Guide 1 Select the printer you wish to print your part on Click on the Printer 1 button at the top 2 A list of available printers will come up Click on de...

Page 33: ...structions to perform an MCO in the Cleaning and Maintenance Section of this manual Selecting Print Mode 1 The next option to select is the print mode Available print modes will automatically populate after your select your material Click on desired mode 4a and select Next 4b Selecting Build Style 1 The next thing you must select is the Build Style Currently the only build style available is Gener...

Page 34: ...Printing the File 1 In the Print Setup 1 tab select File Import 2 2 Navigate to the file you wish to print click Open ...

Page 35: ...3 Select Auto Place 4a Set 4b 4 Select Add to Print Queue 6a 5 A verification box will come up Check the file name and when you are sure it is the correct file select Add to Queue 6b ...

Page 36: ...ob to print 2 3 Select the Send to Print 3 button Removing Part 1 When job is complete select Access Platform to bring the print platform into position and open the top door to lift and remove the platform refer to Print Platform Removal in Printer Setup 2 Refer to the Post Processing Guide for instructions on how to get the best results for your finished part ...

Page 37: ...er lines for extended storing Printer Shutdown If you do not plan on operating the 3D printer system on a regular basis and want to shut it down for an extended period of time follow these steps Verify that the printer is not building 1 Select Tools from the top tool bar 2 Select Shutdown on the Tools menu screen This will launch the shutdown process 3 Next select Printer Shutdown and click 4 The ...

Page 38: ...states it is now safe to turn the power switch off 8 NOTE Unless the printer will be idle for an excessively long time 60 days it is not necessary to shut it down Shutting down the printer will cause longer wait times for warming because it is warming from a cold state NOTE Whenever the printer is powered down wait 60 seconds before toggling the power switch back on ...

Page 39: ...eover Procedure Also ensure you have the required materials for the material change two MCO Cleaner 2500 cartridges two new part material cartridges and plus enough support material for head maintenance cycles Ensure printer is in Ready state Select Tools Material Change Wizard from the UI 1 Select Start Material Changeover from the right 2 Verify you have the required material on hand to start th...

Page 40: ...hanged select Replaced Waste Bag after bag has been 5 replaced If the waste bag is empty already select Use Existing Bag The next screen shows that the Material Change Wizard has started 6 When the next pop up comes up remove current part material cartridges and close the MDM drawer select OK 7 ...

Page 41: ...2500 cartridges and close the MDM drawer Select OK 8 NOTE If the cartridges are cold the process will take an additional 30 minutes to allow material to warm before continuing The next screen alerts user what step they are in the Material Changeover Procedure 9 ...

Page 42: ... drawer Select OK 10 Printer needs to flush out the Cleaner material 11 When prompted the new part material cartridges need to be inserted into the MDM Select OK 12 NOTE If the cartridges are cold the process will take an additional 30 minutes to allow material to warm before continuing ...

Page 43: ... action is required 13 Once the Material Changeover Process is complete a confirmation screen will appear The next screen displays if Cancel is selected If Stop was selected in error Select No If user wants to stop the MCO select Yes ...

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Page 45: ...t maintenance procedure will need to be performed If the user sets up email alerts an email alert will tell the user maintenance needs to be performed Use the following procedures to perform maintenance when needed Replacing the Particulate Carbon Filter The carbon filter is designed to remove particulates odors and gasses from the build area Access to this filter is from the front of the machine on...

Page 46: ...cing the Filter Screen There is a screen that is placed above the particulate filter to add extra filtering protection for the filter This screen will need to be replaced periodically P N 311317 00 Open the compartment holding the filter screen by loosening the two thumb screws above the particulate filter compartment 1 1 ...

Page 47: ... place Screen may be cleaned by holding over a approved waste disposal receptacle and brushing off loose particles from screen 3 Screen may then be wiped clean using a paper towel with isopropyl alcohol If screen has deposits that will not come off it may be time to replace it with a new one ...

Page 48: ...Close panel and tighten thumb screw 4 ...

Page 49: ...rizer ducts To inspect and clean planarizer ducts Click on Tools Diagnostics Inspect Planarizer Ducts 1 Carriage will move out of the way and planarizer assembly will tilt allowing access to the ducts 2 2 Open planarizer cover to access the planaerizer cover to access the planarizer assembly and ducts 3 Open Top Door 4 Take a foam swab with some Isopropyl alcohol on it and wipe in and around the d...

Page 50: ... alcohol on the foam swab before wiping 7 When all material has been cleaned up close top door and carriage will return to Home position 8 Dispose foam swabs in proper disposal container 9 On the user interface click on Tools Operator Maintrnance Planarizer Ducts click Yes that they have been cleaned 10 ...

Page 51: ...maged Once blade has been cleaned close the cover and the top door 6 In the UI click on Tools Diagnostics Inspect Planarizer Wiper Blade Carriage will move out of the way and planarizer assembly will tilt allowing access to the blade 2 Lift top door 3 Lift carriage cover 4 Wearing nitrile gloves take a paper towel with isopropyl alcohol and wipe off excess buildup off of blade 5 CAUTION Blade is sha...

Page 52: ...er and the top door 6 Open planarizer cover to access wiper blade assembly 7 Close top cover carriage will return to home position 8 On the user interface select Tools Operator Maintenance Planarizer Wiper Blade Yes that it has been cleaned 9 ...

Page 53: ...OTE Always wear nitrile gloves when cleaning the Opto sensors From the UI Select Tools Diagnostics Inspect Planarizer Ducts This will move the carriage into position 1 Open Top Door 2 Lift the carriage cover to gain better visibility of the sensors 3 Push y carriage to move flag away from sensor in order to clean inside of the sensor 4 Take a foam swab with isopropyl alcohol on it and gently wipe a...

Page 54: ...After all the excess pixie dust is cleaned off the sensors close the carriage cover 5 Close the Top Door and carriage will move back into position 6 ...

Page 55: ... print engine will be centered over the platform allowing user access to the UV lamp assembly 2 Place a paper towel underneath carriage to catch any material that is loosened during the wiping process 3 Reach underneath to the right UV lamp assembly and wipe pixie dust using a lint free cloth moistened with isopropyl alcohol 4 NOTE Always wear nitrile gloves and either a protective sleeve or lab c...

Page 56: ...ity When material is removed carefully remove the paper towel and dispose of properly 5 Left UV Assembly Lift left UV lamp cover up and gently wipe the entire underside of the UV Assembly with a lint free cloth moistened with isopropyl alcohol 1 When finished close cover and top door 2 ...

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Page 59: ...ts appear to be missing material support or part material Items Needed Pastel office paper up to 6 sheets Tape Purge the printhead by selecting Tools Diagnostics Head Maintenance Cycle 1 through the UI 1 Select Head Maintenance Cycle two additional times 2 Next select Jet Check Test 2 3 Select OK 4 Select Access Platform in order to add the media to the print platform or select Continue if this step...

Page 60: ... in the picture below Close the cover to the printer and the jet check routine will execute 7 Once the routine finishes access the print platform to evaluate the printed image against the Jet Check Evaluation Criteria on the next page 8 If the image is acceptable Pass the printer is ready to start a build 9 If the image is unacceptable Fail repeat steps 1 8 using two new sheets of pink paper 10 If ...

Page 61: ...to be repeated or the printer to be serviced Evaluation Criterion 1 of 3 What is the total count of gaps in the part and or support material side of the print Part Material Pass If there are 10 or less gaps in the part material side of the print Support Material Pass If there are 5 or less gaps in the support material side of the print If both the part and support material pass proceed to the seco...

Page 62: ...third evaluation Evaluation Criterion 3 of 3 Are there at least 2 lines between a gap in a row above or below When performing this evaluation only compare rows of part material to other rows of part material and only compare rows of support material to other rows of support material Fail Sample ...

Page 63: ...Pass Sample ...

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Page 65: ...by wiping with a clean dry lint free cloth Remove dirt and grease from printer outer surface by spraying all purpose cleaner on a clean cloth and gently wiping it down CAUTION Use only non abrasive alcohol free cleaners to clean surfaces Do not use all purpose cleaners containing petroleum based polishing agents such as liquid wax NOTE Before cleaning the 3D printer system must be idle to avoid ab...

Page 66: ...ning and damp cloth Gently wipe surface using dampened cloth to remove debris CAUTION Do not use cleaners such has Windex and paper towels to clean polycarbonate surfaces Use only a non abrasive cleaner and a chem wipe or a lint free cloth Using anything else will scratch the polycarbonate surface ...

Page 67: ...t razor blade or putty knife to scrape any excess support material off of the platform Be careful not to scratch the black coating on the platform 1 Spray the platform with isopropyl alcohol IPA and wipe with paper towels 2 When cleaning the print platform always clean both sides 3 NOTE The print platform should be clean and at room temperature before installing and using it in the printer ...

Page 68: ...e Green onto a lint free soft cloth do not wipe with a dry cloth or spray cleaner directly onto touch screen Gently wipe dirt and part material residue from touch screen using an ammonia based glass cleaner on a clean lint free cloth Do Not Use A dry cloth on the touch screen Any cleaning products that contain acetone MEK or alcohol Any abrasive cleaning products Using these cleaning products can ...

Page 69: ...of material is present bottom is submerged and walls of the cartridge receptacle are reached do not place a clean material cartridge into the receptacle call your reseller partner CAUTION The MDM cartridge receptacle and material will be warm avoid touching the sides of the holder during the cleaning process Wear heat resistant gloves and goggles Cleaning the MDM Drawer Using Isopropyl Alcohol and...

Page 70: ... to keep the printer clean and free of debris between builds Gently wipe beauty plate off with a lint free cloth and isopropyl alcohol after each build The outside of the printer can be wiped off with a non abrasive cleaning and a damp cloth ...

Page 71: ...er diagnose any anomalies that is happening with the printer before having to call for service Most of the everyday things that can occur are listed in this section If this section does not answer the question or solve the problem contact your Certified Partner for service ...

Page 72: ...YCAD Build and clean the part and take measurements of the finished part It is recommended to measure along the critical dimensions of the geometry take measurements in multiple areas and take an average of the values Measurements can be made using calipers or more advanced metrology methods Make note of the X and Y dimensions of the printed part and mark them as XPART and YPART NOTE If the measure...

Page 73: ...Open 3DSPRINT Client Software and select Printer Tools 1 Select the Printer Settings 2 Select the Add Button 3 ...

Page 74: ...printer is defaulted to the new set of shrink compensation values The bottom right corner information window is providing the new maximum 5 printable size for XYZ accordingly per shrink compensation You can now load jobs and print to the printer using these Shrink Compensation values ...

Page 75: ...ect Shrink Compensation Values for this material Open 3DSPRINT client software and select the Printer 1 Select the printer use cursor to show printer information you wish to print the job with and then click Next 2 ...

Page 76: ...Select material for the job click Next 3 ...

Page 77: ...Select Print Mode and then click Next 4 Pick your Build Style with Shrink Compensation values entered in Method A and click Set 5 ...

Page 78: ... jobs and print to this printer with these particular set of Shrink Compensation values Method C Apply Shrink Compensation Values in each part Enter Scaling Factor for adjustment build Open 3DSPRINT client software load a job or parts select Transform 1 Select Scale and then enter the for XYZ accordingly For example enter 100 6 for 0 6 calculated shrink compensation Close the window when done 2 ...

Page 79: ...rink compensation 3 values for different parts Now this job is ready to print with the chosen shrink compensation values for the parts You can now add the job to the Print Queue for printing 4 Print your part s with scaling factors and confirm by measuring Process may need to be repeated depending on the various geometries of parts ...

Page 80: ...Printer Reboot 92 597 IME NVRAM Restore Failed NVM values were corrupted and could not be restored Service call required to restore printer calibration values 93 120 thru 123 93 130 thru 133 Support part cartridge 1 2 fill timeout 93 134 thru 137 Support part Cartridge 1 2 check needed 93 120 thru 123 93 130 thru 133 When these errors are detected the support and build materials are trying to recov...

Page 81: ...wn to cool Build Chamber Too Hot while printing if the printer shows slowing down to cool the build chamber is above optimal temperature If it continues to exceed temp the printer will pause printing until the temperature goes down 1 Check ambient temperature optimal temperature range is 18 24 C 64 75 F 2 Verify that the particulate filter and the screen above the filter are not plugged Replace as n...

Page 82: ...tact your local service provider User Interface Powered up non responsive The UI appears to be hung the printer is powered on the UI is displaying a screen not blank but is non responsive 1 Turn the power switch off 2 Wait for 30 seconds 3 Unplug the power cord 4 Wait for 10 seconds 5 Make sure the power switch is off 6 Plug in the power cord 7 Wait for 2 seconds 8 Turn the power switch on 9 The UI ...

Page 83: ...terial delivery drawer locks during material delivery maintenance or to protect the machine from damage caused by inserting or removing cold material bottles This is normal behavior The material delivery drawer will unlock when it is safe to do so Material cartridge leaks material When the material cartridge is removed from the printer material leaks out 1 Prior to removing the cartridge rotate th...

Page 84: ...was recently powered up it will take just over an 1 hour to fully warm the printer up and transition to the Ready State 2 If the printer has been warming for more than an hour confirm that material bottles are loaded in the printer and that they contain material Both support and part material is required the machine will stay in the Warming state until both types of material are detected and warmed...

Page 85: ...result in this defect To eliminate promptly remove full waste bag and load new part and support material cartridges when requested 2 Email alerts can be set up to provide notification of close to full full waste bags as well as low empty material cartridges See User Interface section for directions to set up email alerts Gap in material The printed part has a gap in the material 1 3 and or 2 3 of t...

Page 86: ...top bottom surfaces appears smooth while the side surfaces appear to be rough or have steps of material 1 The printer encapsulates support wax material when printing which will cause the sides to have a matte finish Horizontal surfaces may have a glossy appearance due to the print process To eliminate gloss position the part in 3DSPRINT so that horizontal surfaces are minimized Part Distortion Curl...

Page 87: ...ides of the print platform are clean 3 Remove any debris from the printer prior to installing the print platform Debris under the print platform may cause the print platform to sit at an angle resulting in a collision between the print engine and the part Verification wall tipped broken near base The verification wall has tipped broken off near the base and fallen onto the printed part Sprayed materi...

Page 88: ... of a print or after power off recovery etc Customer Support Hotline Please contact your Customer Support Hotline at one of the following numbers In North America call 1 800 793 3669 In Asia and the Pacific Rim call 852 2923 5077 In Germany call 49 6151 357 357 In the United Kingdom call 44 1442 282665 In France call 33 01 60 87 88 77 In Italy call 49 6151 357 245 In Switzerland call 41 26 439 95 90...

Page 89: ...f the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a resident...

Page 90: ...equate measures In order to allow the equipment to operate in close proximity to Industrial Scientific and Medical ISM equipment the external radiation from the ISM equipment may have to be limited or special mitigation measures taken Changes or modifications to this equipment not approved by 3D Systems can void the authority of the user to operate this equipment EC DECLARATION OF CONFORMITY La Décl...

Page 91: ...porate Headquarters 3D Systems Corporation 333 ThreeD Systems Circle Rock Hill SC 29730 USA 3D Systems Europe Ltd Mark House Mark Road Hemel Hempstead Hert HP2 7UA United Kingdom Brian Alexander Director Manufacturing Le directeur les fabriquant Date Nom de compagnie ...

Page 92: ...converting a liquid part material to a solid polymer When the build is complete the part consisting of the two materials is adhered to the print platform by means of the support material Build Chamber The area designated for the part to be built in Sensitizer Uncured part material is a sensitizer and can cause allergic reactions if it contacts skin without personal protection Always wear nitrile g...

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