116
A
PPENDIX
A: T
ROUBLESHOOTING
T
RAFFIX
M
ANAGER
Troubleshooting
Reports
See
Chapter 11
,
“Overview of Reporting”
for information on the
reporting features of Traffix Manager.
Diagnosing Reporting
Problems
Table 17
contains descriptions of problems you might encounter when
using the reporting tools in Traffix Manager, and their solutions.
No Data in the Map.
Check the following:
■
that you have selected an appropriate time range in the Load
Traffic dialog box.
■
one or more interfaces must be enabled in the Configure
Agents dialog box. See
Chapter 6
,
“Configuring Agents for
Data Collection”
.
■
any collector error events in the Event Log. See
Chapter 10
,
“Viewing Events”
.
■
that agents are responding (using the Agent Maintenance
dialog box).
Event Rule does not
generate any events.
Check the event rule thresholds. See
Chapter 9
,
“Using Event
Rules”
. Note that events are only run once every hour and that
historic event rules can take up to a day, depending on how they
are configured.
When you manually
enter the IP address of
an agent you want to
collect data from, and
start collection, you get
a series of collection
error messages in the
Event List.
Agent does not
support RMON-1 or
RMON-2.
Consult your agent vendor’s documentation to find out if the
agent supports RMON.
If the agent does not support RMON-1 or RMON-2, Traffix
Manager will not process or display collected network traffic data.
When you manually
enter the IP address of
an agent you want to
collect data from, no
interfaces appear in the
Configure Agents dialog
box.
Agent does not have
any interfaces of the
supported types. See
Appendix F
,
“Supported RMON-2
Devices”
.
Consult your agent vendor’s documentation to find out if the
agent supports RMON.
If the agent does not support RMON-1 or RMON-2, Traffix
Manager will not process or display collected network traffic data
Table 16
Diagnosing Traffix Manager Problems (continued)
Problem
Cause
Solution
Summary of Contents for Traffix Transcend Traffix Manager
Page 10: ......
Page 18: ......
Page 24: ...24 CHAPTER 1 TRAFFIX MANAGER OVERVIEW ...
Page 34: ......
Page 46: ...46 CHAPTER 4 GROUPING NETWORK DEVICES IN THE MAP Figure 6 Groupings dialog box ...
Page 48: ......
Page 56: ...56 CHAPTER 6 CONFIGURING AGENTS FOR DATA COLLECTION ...
Page 70: ...70 CHAPTER 8 DISPLAYING TRAFFIC IN GRAPHS ...
Page 88: ...88 CHAPTER 10 VIEWING EVENTS ...
Page 114: ......
Page 120: ...120 APPENDIX A TROUBLESHOOTING TRAFFIX MANAGER ...
Page 152: ...152 APPENDIX F SUPPORTED RMON 2 DEVICES ...
Page 156: ...156 APPENDIX G CONFIGURING 3COM STANDALONE RMON 2 AGENTS ...
Page 160: ...160 APPENDIX I USING RMON 1 AGENTS ...
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Page 184: ...184 INDEX ...