Capturing System Information and Sending it to Technical Support
645
Capturing System
Information and
Sending it to
Technical Support
If you need help from 3Com Technical Support to diagnose a system
problem, you can make troubleshooting the problem easier by providing
the following:
display tech-support
output
Core files
Debug messages
Description of the symptoms and network conditions when the
problem occurred
The following sections show how to gather system information and send
it to TAC.
The display
tech-support
Command
The
display tech-support
command combines a group of
display
commands to provide an in-depth snapshot of the status of the WX
switch. The output displays details about the system image and
configuration used after the last reboot, the version, ports, AAA settings,
and other configuration values, and the last 100 log messages.
To save the output in a file to send to 3Com, use the following syntax:
display tech-support
[
file
[
subdirname
/
]
filename
]
The following command saves the output in a file named
fortechsupport
and copies the file to a TFTP server.
WX1200#
display tech-support file fortechsupport
success: results saved to fortechsupport.gz
WX1200#
copy fortechsupport.gz tftp://192.168.0.233/fortechsupport.gz
success: sent 8259 bytes in 0.246 seconds [ 33573 bytes/sec]
success: copy complete.
Summary of Contents for 3CRWX120695A
Page 138: ...138 CHAPTER 6 CONFIGURING AND MANAGING IP INTERFACES AND SERVICES ...
Page 272: ...272 CHAPTER 11 CONFIGURING RF LOAD BALANCING FOR MAPS ...
Page 310: ...310 CHAPTER 13 CONFIGURING USER ENCRYPTION ...
Page 322: ...322 CHAPTER 14 CONFIGURING RF AUTO TUNING ...
Page 350: ...350 CHAPTER 16 CONFIGURING QUALITY OF SERVICE ...
Page 368: ...368 CHAPTER 17 CONFIGURING AND MANAGING SPANNING TREE PROTOCOL ...
Page 412: ...412 CHAPTER 19 CONFIGURING AND MANAGING SECURITY ACLS ...
Page 518: ...518 CHAPTER 21 CONFIGURING AAA FOR NETWORK USERS ...
Page 530: ...530 CHAPTER 22 CONFIGURING COMMUNICATION WITH RADIUS ...
Page 542: ...542 CHAPTER 23 MANAGING 802 1X ON THE WX SWITCH ...
Page 598: ...598 CHAPTER 26 ROGUE DETECTION AND COUNTERMEASURES ...
Page 706: ...706 GLOSSARY ...