3Com 3102, User Manual

Page: 87 / 138

Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 87
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Ext. — Shows the extension number of each agent in the group
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First Name — Shows the first name of each agent
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Last Name — Shows the last name of each agent
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Rank — Shows the order in which calls are routed to agents in the
group
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Status — Shows whether each agent is currently logged in or out of
the ACD group
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State — Shows which agents’ extensions have been locked in to the
ACD group
Hunt Groups Incoming calls ring to one member of the hunt group. If that member’s
telephone is in use, or if that member does not answer the call, the
system “hunts” for another member of the group until the call is
answered or is forwarded to the group call coverage point. For example,
if there are no available members of the hunt group, the call might be
forwarded to a group mailbox or to the receptionist.
Figure 5 shows the
path of a call coming into a hunt group.
Figure 5 Sample Hunt Group Configuration
1 Incoming Telephone Call
2 Telephone #1
3 Telephone #2
4 Telephone #3
5 Group Voice Mailbox