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FIRMLY

Model 27941

2.4 GHz Cordless  

Telephone System 

User’s Guide

Equipment Approval Information

Your telephone equipment is approved for connection to the Public Switched Telephone 

Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the 

Technical Requirements for Telephone Terminal Equipment published by ACTA.

1  Notification to the Local Telephone Company

On the bottom of this equipment is a label indicating, among other information, the 

US number and Ringer Equivalence Number (REN) for the equipment. You must, upon 

request, provide this information to your telephone company.
The REN is useful in determining the number of devices you may connect to your 

telephone line and still have all of these devices ring when your telephone number is 

called. In most (but not all) areas, the sum of the RENs of all devices connected to one line 

should not exceed 5. To be certain of the number of devices you may connect to your line 

as determined by the REN, you should contact your local telephone company.
A plug and jack used to connect this equipment to the premises wiring and telephone 

network must comply with the applicable FCC Part 68 rules and requirements adopted 

by the ACTA. A compliant telephone cord and modular plug is provided with this product. 

It is designed to be connected to a compatible modular jack that is also compliant. See 

installation instructions for details.

Notes 

• This equipment may not be used on coin service provided by the telephone company.
• Party lines are subject to state tariffs, and therefore, you may not be able to use your 

own telephone equipment if you are on a party line. Check with your local telephone 

company.

• Notice must be given to the telephone company upon permanent disconnection of your 

telephone from your line.

• If your home has specially wired alarm equipment connected to the telephone line, 

ensure the installation of this product does not disable your alarm equipment. If you 

have questions about what will disable alarm equipment, consult your telephone 

company or a qualified installer.

US Number is located on the cabinet bottom.

REN Number is located on the cabinet bottom.

2  Rights of the Telephone Company 

Should your equipment cause trouble on your line which may harm the telephone 

network, the telephone company shall, where practicable, notify you that temporary 

discontinuance of service may be required. Where prior notice is not practicable and the 

circumstances warrant such action, the telephone company may temporarily discontinue 

service immediately. In case of such temporary discontinuance, the telephone company 

must: (1) promptly notify you of such temporary discontinuance; (2) afford you the 

opportunity to correct the situation; and (3) inform you of your right to bring a complaint 

to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules 

and Regulations.
The telephone company may make changes in its communications facilities, equipment, 

operations or procedures where such action is required in the operation of its business 

and not inconsistent with FCC Rules and Regulations. If these changes are expected to 

affect the use or performance of your telephone equipment, the telephone company 

must give you adequate notice, in writing, to allow you to maintain uninterrupted service.

Interference Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following 

two conditions: (1) This device may not cause harmful interference; and (2) This device 

must accept any interference received, including interference that may cause undesired 

operation.
This equipment has been tested and found to comply with the limits for a Class B digital 

device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable 

protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed 

and used in accordance with the instructions, may cause harmful interference to radio 

communications. However, there is no guarantee that interference will not occur in a 

particular installation.
Privacy of Communications may not be ensured when using this product.
If this equipment does cause harmful interference to radio or television reception, which can 

be determined by turning the equipment off and on, the user is encouraged to try to correct 

the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna (that is, the antenna for radio or television 

that is “receiving” the interference).

• Reorient or relocate and increase the separation between the telecommunications 

equipment and receiving antenna.

• Connect the telecommunications equipment into an outlet on a circuit different from 

that to which the receiving antenna is connected.

If these measures do not eliminate the interference, please consult your dealer or an 

experienced radio/television technician for additional suggestions. Also, the Federal 

Communications Commission has prepared a helpful booklet, “How To Identify and Resolve 

Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing 

Office, Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when 

ordering copies.
Notice: The changes or modifications not expressly approved by the party responsible for 

compliance could void the user’s authority to operate the equipment.

Hearing Aid Compatibility (HAC)

This telephone system meets FCC standards for Hearing Aid Compatibility.

Licensing

Licensed under US Patent 6,427,009.

FCC RF Radiation Exposure Statement

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled 

environment. This equipment should be installed and operated with a minimum distance of 

20 centimeters between the radiator and your body. This transmitter must not be co-located 

or operated in conjunction with any other antenna or transmitter.” 

Introduction

CAUTION: When using telephone equipment, there are basic 

safety instructions that should always be followed. Refer to the 

IMPORTANT SAFETY INSTRUCTIONS provided with this product 

and save them for future reference.

IMPORTANT: Because cordless phones operate on electricity, you 

should have at least one phone in your home that isn’t cordless, in 

case the power in your home goes out.

Before You Begin

Parts Checklist

Make sure your package includes the items shown here.

Important Installation Guidelines

•  Avoid sources of noise and heat, such as motors, fluorescent lighting, microwave 

ovens, heating appliances and direct sunlight.

•  Avoid areas of excessive dust, moisture and low temperature.
•  Avoid other cordless telephones or personal computers.
•  Never install telephone wiring during a lightning storm.
•  Never install telephone jacks in wet locations unless the jack is specifically 

designed for wet locations.

•  Never touch non-insulated telephone wires or terminals, unless the telephone line 

has been disconnected at the network interface.

•  Use caution when installing or modifying telephone lines.

Handset Layout

5.  Close the battery compartment by pushing the door up until it snaps into place.
6.  Plug the AC power adaptor of the charge cradle into the electrical outlet, and place 

the handset in the charge cradle, the charge indicator turns on, verifying the battery 

is charging.

7.  Allow the phone to charge for 16 hours prior to first use. If you don’t properly charge 

the phone, battery performance is compromised.

Base Station

1.  Choose an area near an electrical outlet and a telephone wall jack (RJ11C), and 

place your cordless telephone on a level surface, such as a desktop or tabletop.

2.  Plug one end of the telephone line cord in the LINE IN jack on the back of the base 

and the other end into a modular jack.

NOTE: The base unit acts as a splitter, allowing you to plug another 

phone into the LINE OUT jack on the base.

Local Area Code

If you enter your local 3-digit area code in the area code menu, your local area code 

does not display on the Caller ID (CID) list. Instead, you only see the local 7-digit number. 

Calls received from outside your local area code will display the full 10-digit number.
1.  Press the 

flash/program

 button until 

AREA CODE - - -

 shows in the display. The 

default setting is - - -.

2.  Use the handset number pad to enter your 3-digit area code.

NOTE: If you make a mistake, press the delete/channel button to 

erase the incorrect area code and repeat step 2. 

3.  Press the 

flash/program

 button to confirm and to advance to the next menu 

feature.

Ringer Tone

1.  Press the 

flash/program

 button until 

RINGER TONE

 shows in the display. 

2.  Use the 

CID/vol

 (

5

 or 

6

) button or the handset number pad (1-3) to enter your 

selection from Ringer Tone 1, 2, or 3. The default setting is 

RINGER TONE 1

.

3.  Press the 

flash/program

 button to confirm and to advance to the next menu 

feature.

Tone/Pulse

1.  Press the 

flash/program

 button until 

1 TONE 2 PULSE

 shows in the display.

2.  Use the 

CID/vol

 (

5

 or 

6

) button or the handset number pad to enter your selection. 

The default setting is 

1 TONE

.

3.  Press the 

flash/program

 button to confirm and to advance to the next menu 

feature.

Factory Default

This feature allows you to restore the unit’s original features.
1.  Press the 

flash/program

 button until 

DEFAULT

 shows in the display. 

2.  Use the 

CID/vOL 

(

5

 or 

6

) button to scroll to 

YES

 o 

NO.

 The default setting is 

NO

.

3.  Press 

flash/program

 to confirm. You will hear a confirmation tone.

visual Indicators 

Base

The in use indicator on the base will flash to alert you to an incoming call, during 

paging, or if you have a message waiting from your service provider. The indicator will 

remain lit when the line is in use. 

NOTE: In order to use this unit’s visual Message Waiting Indicator 

(vMWI) feature, you must subscribe to this service from your phone 

company.

Charge Cradle

The charge indicator will remain lit when a handset is charging.

Cordless Phone Basics

Making a Call

1.  Press the 

TALK/call back

 button and dial the desired number. -OR-

  To perform preview dial, dial the number first then press the 

TALK/call back

 button.

2.  To hang up, press the 

TALK/call back

 button or place the handset in the cradle.

Receiving a Call

1.  To answer a call press the 

TALK/call back

 button on the handset before you begin 

speaking.

2.  To hang up, press the 

TALK/call back 

button or place the handset in the cradle.

Redial

Press the 

redial

 button to quickly dial the last number you called (up to 32 digits).

If you get a busy signal, and want to keep dialing the number, press 

redial

 to dial the 

number again.

Flash

If you subscribe to the combined Call Waiting Caller ID service from your local 
telephone company you will receive Caller ID information (if available) on Call Waiting 
calls. During a phone call, you will hear a beep to indicate another call is waiting on 
the line and Caller ID information for the waiting call shows on the handset display. 
To connect the waiting call, press the 

flash/program

 button on the handset and your 

original call is put on hold. You may switch back and forth between the two calls by 
pressing the 

flash/program

 button.

TIP: Do not use the TALK/call back button to activate custom calling 

services such as call waiting, or you’ll hang up the phone. 

volume

When the phone is 

ON

, press the 

CID/vol

 (

5

 or 

6

) on the handset to adjust the volume 

of the handset’s earpiece. There are four settings. Press the 

CID/vol

 

5

 to increase the 

volume and 

CID/vol

 

6

 arrow to decrease the volume. You will see the volume setting on 

the handset display. VOL 4 is the maximum and VOL 1 is the minimum.

Channel

While talking on the phone, you might need to manually change the channel in order 
to reduce static caused by appliances, such as baby monitors, garage door openers, 
microwave ovens, or other cordless phones. Press and release the 

DELETE

 button to 

move to the next clear channel.

Temporary Tone

This feature is useful only if you have pulse (rotary) service. Temporary Tone Dialing 
enables pulse (rotary) service phone users to access touchtone services offered by 
banks, credit card companies, etc. 
For example, when you call your bank you may need to enter your bank account 

number. Temporarily switching to touchtone mode allows you to send your number.
1.  Dial the telephone number and wait for the line to connect.
2.  When your call is answered, press the 

*tone/exit

 button on the handset to 

temporarily change from pulse dialing to tone dialing. 

3.  Follow the automated instructions to get the information you need.
4.  Hang up the handset and the phone automatically returns to pulse (rotary) dialing 

mode.

Exit

Press the 

*tone/exit

 button to cancel any command you initiated.

Ringer On/Off 

1.  Press 

ringer

 button to enter the ringer on/ off setting menu and current setting will 

show in display.

2.  Press 

ringer

 button again to change the setting and you will hear the confirmation 

tone.

NOTE: If you turn the ringer OFF, 

RINGER OFF

 shows in the display.

Paging the Handset

This feature helps to locate a misplaced handset.
Press the 

page

 button on the base. The handset will beep for about two minutes or 

until you press 

TALK/call back

 on the handset or press the 

page

 button on the base.

NOTE: You can still page the handset if the ringer is turned off. If the 

battery is dead, the Paging feature will not work.

Parallel Phone Detection

This phone is capable of detecting parallel phone line use. (ie; another phone is using 

the line or the line is in use for computer or fax activity)
When the phone detects parallel use, 

LINE IN USE

 shows in the display.

Caller ID (CID)

IMPORTANT: In order to use this unit’s Caller ID features, you must 

subscribe to either the standard Name/Number Caller ID Service or 

Call Waiting Caller ID Service. To know who is calling while you are 

on the phone, you must subscribe to Call Waiting Caller ID Service.

This unit receives and displays information transmitted by your local phone company. 

This information can include the phone number, date, and time; or the name, phone 

number, date, and time. 

Model 27941

00026404 (Rev. 2 DOM E)

08-23

Printed in China

Thomson Inc.

101 West 103rd St.

Indianapolis, IN 46290-1102

© 2008 Thomson Inc. 

Trademark(s) ® Registered

Marca(s) Registrada(s)

Telephone Jack Requirements

To use this phone, you need an RJ11C type modular 

telephone jack, which might look like the one pictured here, 

installed in your home. If you don’t have a modular jack, 

call your local phone company to find out how to get one 

installed.

Installation 

Digital Security System

Your cordless phone uses a digital security system to protect against false ringing, 

unauthorized access, and charges to your phone line.

INSTALLATION NOTE: Some cordless telephones operate at 

frequencies that may cause or receive interference with nearby 

Tvs, microwave ovens, and vCRs. To minimize or prevent such 

interference, the base of the cordless telephone should not be 

placed near or on top of a Tv, microwave ovens, or vCR. If such 

interference continues, move the cordless telephone farther away 

from these appliances.
Certain other communications devices may also use the 2.4 GHz 

frequency for communication, and, if not properly set, these 

devices may interfere with each other and/or your new telephone. 

If you are concerned with interference, please refer to the owner’s 

manual for these devices on how to properly set channels to avoid 

interference. Typical devices that may use the 2.4 GHz frequency 

for communication include wireless audio/video senders, wireless 

computer networks, multi-handset cordless telephone systems, and 

some long-range cordless telephone systems.

Handset 

cradle

Telephone line cord

Handset 

battery pack

Handset

AC power 

adaptor

Modular 

telephone line 

jack

Wall plate

Installing the Phone

Installing the Handset Battery

NOTE: You must connect the handset battery before use.

CAUTION: To reduce the risk of fire or personal injury, use only 

the Thomson Inc. approved Nickel Metal Hydride (Ni-MH) battery 

model 5-2781 that is compatible with this unit.

1.  Locate battery and battery door which are packaged together inside a plastic bag 

and are separate from the handset.

2.  Locate the battery compartment on the back of the handset.
3.  Insert the battery pack.
4.  Plug the battery pack cord into the jack inside the compartment. 

NOTE: To ensure proper battery installation, the connector is keyed 

and can be inserted only one way.

SEE MARKING ON BOTTOM / BACK OF PRODUCT

RISK OF ELECTRIC SHOCK

            DO NOT OPEN

WARNING: TO

PREVENT FIRE OR

ELECTRICAL SHOCK

HAZARD, DO NOT

EXPOSE THIS

PRODUCT  TO RAIN

OR MOISTURE.

THE LIGHTNING

FLASH AND ARROW

HEAD WITHIN THE

TRIANGLE IS A

WARNING SIGN

ALERTING YOU OF

“DANGEROUS

VOLTAGE” INSIDE

THE PRODUCT.

CAUTION: TO REDUCE THE

RISK OF ELECTRIC SHOCK, DO

NOT REMOVE COVER (OR

BACK). NO USER

SERVICEABLE PARTS INSIDE.

REFER SERVICING TO

QUALIFIED SERVICE

PERSONNEL.

THE EXCLAMATION

POINT WITHIN THE

TRIANGLE IS A

WARNING SIGN

ALERTING YOU  OF

IMPORTANT

INSTRUCTIONS

ACCOMPANYING

THE PRODUCT.

CAUTION:

CID/vol   

5

 or 

6

  

(caller ID/volume 

button)

format 

(button)

Display

TALK/call back 

(button)

redial 

(button)

mem/

phonebook 

(memory 

button)

*tone/exit  

(button)

delete/

channel 

(button)

ringer 

(button)

flash/

program  

(button)

#/pause 

(button)

Battery Door

3.  Plug the AC power converter into the electrical outlet and the DC connector into the 

jack on the bottom of the base.

CAUTION: To reduce risk of personal injury, fire, or damage use 

only the 5-2748 (pearl white) or 5-2749 (red) power adaptor 

listed in the user’s guide. This power adaptor is intended to be 

correctly orientated in a vertical or floor mount position. 

Handset Registration

The handset is pre-registered to the base unit. If your handset is properly connected, 

but you cannot hear a dial tone when pressing the 

TALK/call back

 button, it may not 

be properly registered. Follow these steps to re-register the handset to the wall base 

unit:
1.  Make sure the handset is 

OFF

 (not in TALK mode).

2.  Press and hold the 

format

 button on the handset until you hear a beep and 

PRESS 

AND HOLD BASE PAGE KEY

 shows in the display.

3.  Move the handset close to the wall base unit.
4.  Press and hold the 

page

 button on the wall base unit.

NOTE: You must press the page button on the wall base unit within 

30 seconds to continue registration. 

5.  You will hear a confirmation tone when the registration is complete, and  the 

handset’s display shows 

REGISTERED

.

Handset Setup

There are five programmable menus available: Language, Local Area Code, Ringer 

Tone, Tone/Pulse and Factory Default. When you program these settings, make sure 

the phone is 

OFF

 (not in talk mode). Pressing the 

*tone/exit

 button will remove you 

from the menu selection process without changing the feature you are in. 

Display Language

1.  Press the 

flash/program

 button until 

1ENG 2FRA 3ESP

 shows in the display.

2.  Use the 

CID/vol

 (

5

 or 

6

) button or the handset number pad to select 1 (English), 2 

(French), or 3 (Spanish). The default setting is

 

1ENG

.

3.  Press the 

flash/program

 button to confirm and to advance to the next menu 

feature.

visit the GE website at:  www.GE.com/phones

Base

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