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ELEPHONE

NSTALLATION

AND

AINTENANCE

Connecting the Telephone

Connecting the Telephone to the 3Com Asterisk Appliance

Manually Configuring Telephone Connectivity

Attaching and Adjusting the Support Bracket

Moving Your Telephone

Swapping Telephones

Cleaning Your Telephone

Troubleshooting Problems

NDEX

Summary of Contents for 3101

Page 1: ...http www 3com com Part Number 900 0470 01 Rev AA Published November 2007 3101 Basic Telephone Guide for 3Com Asterisk...

Page 2: ...ates government agency then this documentation and the software described herein are provided to you subject to the following All technical data and computer software are commercial in nature and deve...

Page 3: ...tatus Lights for System Appearance Buttons 18 Access Button Label 18 3 BASIC TELEPHONE OPERATION Logging In to Your Telephone 20 Changing Your Password 21 Answering a Call 21 Answering a Second Call 2...

Page 4: ...ature Codes 32 Feature Codes 33 5 STANDARD FEATURES Viewing the Call Logs 36 Setting up a Conference Call 37 Setting up an Unannounced Conference 37 Setting up an Announced Conference 37 Adding a Reci...

Page 5: ...e 46 Connecting the Telephone to the 3Com Asterisk Appliance 47 Manually Configuring Telephone Connectivity 48 Attaching and Adjusting the Support Bracket 49 Moving Your Telephone 51 Swapping Telephon...

Page 6: ...6...

Page 7: ...h a traditional telephone connection Your telephone is connected to the 3Com Asterisk Appliance through an RJ45 Ethernet connector instead of through an RJ11 telephone connection Your telephone will n...

Page 8: ...omments Document title Document part number found on the front page Page number Your name and organization optional Please address all questions regarding the 3Com software to your authorized 3Com coo...

Page 9: ...es a general description of your telephone For information about installing your telephone and connecting to the LAN and to the 3Com Asterisk Appliance see Telephone Installation and Maintenance This...

Page 10: ...In to Your Telephone Telephone Overview This guide describes the features available with your telephone such as telephone button functions and making and forwarding calls The settings on your telepho...

Page 11: ...splay Panel See Chapter 5 for more information about using the TUI Basic telephone operation such as making calls and putting a call on hold is described in Chapter 3 Features that must be configured...

Page 12: ...12 CHAPTER 1 GETTING STARTED...

Page 13: ...features on the 3Com Model 3101 and Model 3101SP Basic Telephones The chapter includes the following topics Buttons and Controls Access Buttons Status Lights for System Appearance Buttons Access Butt...

Page 14: ...gate through Display Panel options A button s function depends on the option selected The buttons are left to right Slct Select Use this button to select a displayed item For example you can use this...

Page 15: ...button In the center of the scroll buttons this button displays the Main menu 6 Message button Press this button to access your messages through the voice mail system 7 Hold button Places a caller on...

Page 16: ...on to turn off the telephone s mouthpiece when you are using the handset or the microphone 3101SP only when your telephone is in speaker phone mode To turn off the Mute feature press the button again...

Page 17: ...System Appearance button SA2 3 Feature button Allows you to access features that are not directly assigned to an Access button on your telephone For example you can use the Feature button to enable a...

Page 18: ...Appearance button indicates the status See Table 2 Access Button Label Figure 3 shows the access button label for the 3101 Basic phone Print this page and cut out the label and affix it to the telepho...

Page 19: ...o Your Telephone Answering a Call Answering a Second Call Making Calls Terminating Calls Using the Telephone Display Panel Controlling the Volume Changing Ringing Tones Putting a Call on Hold Transfer...

Page 20: ...the telephone the Display Panel shows Use Program btn to login Wrong number or password In this case use the following steps to log in to your telephone 1 Press Program 5 4 or press Feature 410 5 4 Th...

Page 21: ...n press the speaker button If your telephone includes multiple access lines press the Access button for the line on which the new call is arriving the light next to the button will be flashing Unanswe...

Page 22: ...ely you can press the button You hear the dial tone If necessary dial the number required to access an external line for example 9 If one of the Access buttons is configured to access an external line...

Page 23: ...lso list telephone status messages Caller ID information if enabled and the number of new messages voice e mail and fax that you have in your mailbox If the Display Panel contains more than two lines...

Page 24: ...you the name of the calling party extension Press the button again to automatically dial the listed extension You can also use the Display Panel to view or enable features available through the Main m...

Page 25: ...Control button repeatedly until the volume is at the level you prefer You can change the volume during a conversation or by pressing Speaker and listening to the dial tone When you press a Volume Cont...

Page 26: ...eive a call Using the Hands Free Feature You can use your telephone as an intercom You can answer internal intercom calls without picking up the handset When you receive an internal call your telephon...

Page 27: ...Transferring a Call When you are on a call the Transfer feature allows you to send the call from your telephone to any other internal line For unattended or attended transfers if your call permission...

Page 28: ...er call or press Feature Code 111 to see the original call on Hold Then press the Hold button to return to the original call Muting Calls You can prevent callers from hearing you by turning off the te...

Page 29: ...elephones enables Do Not Disturb the feature applies to all telephones that is an incoming call will not ring on any of the telephones You can use the telephone to dial outgoing calls If you enable Do...

Page 30: ...ATION Accessing Voice Mail To access voice mail directly for a mailbox 1 Press one of the following Messages button 600 extension Feature 600 2 You are prompted to enter the password which by default...

Page 31: ...phone to enhance the operation of your telephone A feature code is a sequence of numbers you enter on the telephone keypad to enable a feature that is not mapped to a button This chapter includes the...

Page 32: ...ng methods 1 Press the Features Access button 2 Enter the three digit feature code on the keypad see Feature Codes 3 Enter any additional values following display panel prompts Or 1 Press the Features...

Page 33: ...tension Table 3 Feature Codes Alphabetical by Feature or Task Feature Feature Code Entry Description Call Forward Universal Feature 465 then destination See Call Forwarding Call History Feature 462 Se...

Page 34: ...n Speaker On Off Feature 104 Speak and listen without picking up the handset Transfer to Voice Mail Enable Disable Feature 440 When enabled transfers all calls to the voice mail See Forwarding Calls t...

Page 35: ...ccess through the Telephone User Interface TUI on your telephone This chapter contains the following topics Viewing the Call Logs Setting up a Conference Call Transferring Your Telephone Settings to A...

Page 36: ...d calls press 3 d For unviewed missed calls press 4 e To clear the all call logs press 5 Use the Scroll buttons to navigate through the list The Display Panel always starts with the oldest call in the...

Page 37: ...nference you conference in the person without notifying that person 1 While on a call press Feature 430 The system places your caller on hold 2 Dial the number of the person you want to conference in...

Page 38: ...se parties in turn can initiate another cascaded conference For example telephone P1 originator calls telephones P2 P3 P4 P5 and P6 to establish a 6 party conference called C1 Telephone P3 then calls...

Page 39: ...Telephone Settings to Another Telephone This feature enables you to use any 3Com telephone with all your telephone s settings To transfer your telephone s settings to an alternate telephone 1 Log out...

Page 40: ...on your own telephone s Display Panel 6 When you are finished using the alternate telephone log out a If the telephone is a 3Com Basic or Business telephone press Program 5 6 b If the telephone is a 3...

Page 41: ...arrived on another access line You hear a distinct ringing tone if you have not disabled the ringing tone on your telephone and see the MWI flashing 1 When you hear a ring tone or see the MWI flashing...

Page 42: ...ou or another user use to retrieve it The default Call Park extension numbers are 6000 through 6099 inclusive Ask your administrator to verify the Call Park extensions for your location If the specifi...

Page 43: ...call center can be used for example as a help desk a reservations counter an information hotline or a customer service center Incoming calls that arrive at your company can go either to Your extensio...

Page 44: ...leave a message and navigate through the voice mail options If a ring group call is routed to a voice mailbox or Auto Attendant call coverage point but the routing fails for example because no ports a...

Page 45: ...chapter covers these topics Connecting the Telephone Connecting the Telephone to the 3Com Asterisk Appliance Attaching and Adjusting the Support Bracket Moving Your Telephone Swapping Telephones Clea...

Page 46: ...lephone CAUTION The system operates over the LAN not through traditional telephone wiring Your telephone connects to the system through an RJ 45 LAN connector instead of an RJ 11 telephone connector Y...

Page 47: ...pport bracket Connecting the Telephone to the 3Com Asterisk Appliance Connect your telephone to power and to the LAN as described in Connecting the Telephone Your Asterisk administrator must assign yo...

Page 48: ...e keypad to specify the telephone extension Your administrator must also configure the extension on the 3Com Asterisk Appliance 4 Press Program 6 User Configuration 2 to select Configure IP Address Us...

Page 49: ...etting may be provided automatically by an address server See your network administrator for more information Attaching and Adjusting the Support Bracket Figure 5 Figure 6 and Figure 7 show a 3102 Tel...

Page 50: ...ss to release the lock tab 1 rotate the bracket to the position that you want and then release the lock tab 1 When you mount a 3Com telephone on a wall attach the support bracket and adjust it so that...

Page 51: ...primary telephone for example in a different office you can program the local telephone to use your extension Any calls made to your extension will ring in both locations and you can access your mail...

Page 52: ...from the jack and then re insert it into the jack Wait a few seconds If the telephone display panel still appears to be locked disconnect the electrical power for your telephone and then plug it back...

Page 53: ...51 conference call announced 37 cascaded conference 38 dropping recipients 38 setting up 37 unannounced 37 configuration interface options 11 connecting telephones caution RJ 45 versus RJ 11 jacks 46...

Page 54: ...e with telephones 46 RJ 45 jack caution using instead of RJ11 46 S silent alert tone 25 speaker button 3101SP Basic Telephone 15 speaker phone 3101SP Basic Telephone 15 using 22 status lights 3101 Bas...

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