Ring Groups
43
b
When the call is answered, tell the user the Call Park extension
number, for example 6018.
c
Hang up.
The user dials the Call Park number and the system connects the call
automatically.
3
To retrieve a parked call yourself:
a
Pick up the handset of any telephone on the system.
b
Dial the Call Park extension that was assigned to the call.
The system connects you to the parked call.
Ring Groups
Your administrator can establish formal and informal call centers so that
incoming calls can be directed to several telephones that have been
associated into ring groups.
A call center is a general term that refers to any system that accepts
incoming calls to a site, ensures that those calls are sent to the proper
destination within the site, and manages database records on call activity
and distribution. The call center can be used, for example, as a help desk,
a reservations counter, an information hotline, or a customer service
center.
Incoming calls that arrive at your company can go either to:
■
Your extension and the call coverage point you have set up.
■
A ring group that follows the call coverage path assigned by an
administrator for that group.
A ring group is a group of telephone extensions that are configured
under a virtual extension. Your administrator can configure the ring
group so that an incoming call to the virtual extension rings on all the
telephones in the ring group simultaneously or in sequence.
Ring Group
Interaction With
Other Features
This section describes how participation in a ring group interacts with
other telephone features. Note the following considerations:
■
A ring group call can be added to a conference. The member receiving
the call can conference with another extension or with another ring
group. Both announced and unannounced conferences are supported
(see
Setting up a Conference Call
).
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