3Com 3101, Manual

Page: 27 / 54

Transferring a Call 27
Music on Hold If configured by the administrator, callers on hold hear music while they
wait.
Dialing a New Call
While on a Call
You can put a call on hold, dial a new call, and toggle between the two
calls:
1 Press the Hold button.
2 Press one of the Access buttons not currently being used.
3 When you hear dial tone, dial the second call.
Answering a New
Call While on a Call
You can put your current call on hold, answer a second call, and then
toggle between the two calls:
1 When a new call arrives, press the Hold button to put the current call on
hold.
2 Press the Access button for the incoming call (its light will be flashing).
3 To toggle between the two calls, put the current call on hold and then
press the
Access button for the call you want to resume.
Transferring a Call
When you are on a call, the Transfer feature allows you to send the call
from your telephone to any other internal line. For unattended or
attended transfers, if your call permissions allow, you can send the call to
an external line.
Unattended Transfer In an unattended transfer, you transfer the call without notifying the
recipient. You can either use the
Transfer button or the transfer feature
code:
1 While on a call, press Transfer . The call is placed on hold, you hear a dial
tone, and the system prompts you enter a destination number.
2 Dial the number to which you want to transfer the call.
3 Press Transfer again or hang up the telephone.
The call is disconnected as soon as the transfer starts, which frees up your
line. If the transfer cannot be completed, it is forwarded to the called
party’s voice mail.
Attended Transfer In an attended transfer, you announce the call to the recipient. You can
either use the
Transfer button or the transfer feature code.