CV-TYQ_1819_E_20180322
19
18
TROUBLESHOOTING GUIDE
(cont.)
Water pours out by itself from
the Spout or Steam Vent.
Pour out the excess water until it is
below the Maximum Water Level Line.
Check that the Inner Container is not filled
over the Maximum Water Level Line.
Use the Quick Temp mode for other
than 98°C Keep Warm mode or
Vacuum Insulation Keep Warm
mode. (see P.12)
The 98°C Keep Warm mode or
Vacuum Insulation Keep Warm
mode cannot be selected during
the Quick Temp mode.
Steam is produced from the pot
at the Quick Temp mode.
●
The Quick Temp mode prevents the water in the pot from boiling. However, steam
may be produced, depending on the room temperature, amount of water, and
atmospheric pressure.
You cannot select the 98°C Keep Warm
mode and Vacuum Insulation Keep
Warm modeduring the Quick Temp
mode.
The Quick Temp mode cannot
be selected.
Select the 90, 80 or 70°C Keep
Warm mode, then select the Quick
Temp mode. (see P.12)
Is the 98°C Keep Warm mode or
Vacuum Insulation Keep Warm mode
selected?
The amount of water kept warm is too
low.
Add water (below the Maximum
Water Level Line) and press the
REBOIL/QUICK TEMP button.
Water cools easily during
Vacuum Insulation Keep
Warm mode.
Bubbles form from the bottom of the
Inner Container while water is being
heated. Dispense hot water after the
bubbling stops.
Clean the Inner Container and Filter.
(see P.15)
Press the UNLOCK button, then press
the DISPENSE button. (see P.8)
Water does not dispense or
does not pour properly.
Hot water does not pour properly a few
minutes after boiling.
Scale or other residue has accumulated
on the Inner Container and Filter.
The Automatic Dispense Lock is
activated.
Scale may build up in the water route or
Electric Pump and prevent water from
dispensing smoothly.
Power Plug is not connected to an electrical
outlet.
Connect the Power Plug.
A filmy, floating residue is
noticeable. (Could the Nonstick
Coating be peeling off?)
Residue is due to the mineral content in
water, not from corrosion of the Inner
Container or peeling of the Nonstick Coating.
Milky white and rough-surfaced
objects have built up on the
surface of the Inner Container.
Boiling is louder than usual.
Excessive accumulation of scale and
other build-up on the surface of the Inner
Container can cause boiling to become
louder.
Red rust-like spotting appears
on the surface of the Inner
Container.
Caused by iron in the water, not
deterioration of the Inner Container.
Perform citric acid cleaning.
(see P.16)
Over time and use, calcium
and other minerals
contained in water build up
on the surface of the Inner
Container and the Filter. It is
called "scale" and is
harmless to your health.
Scale
If this part is discolored or if it feels
rough to the touch, replace it.
A white floating residue is
noticeable.
Remove the Inner Lid and check the
plastic part of the Upper Lid for
abnormalities. (see P.15)
Condition
Cause
Remedy
Condition
Cause
Remedy
The Quick Temp mode is selected.
(Water does not reach a boil under
Quick Temp mode.)
Press the REBOIL/QUICK TEMP
button, select the regular Boil mode.
(see P.12)
Water does not boil.
Water is not hot.
Initially upon boiling or if it has been a
while after dispensing, the water may not
be very hot due to water remaining in the
Water Level Gauge.
Please discard the first cup (of the
hot water).
Is the Energy-Saving mode or Timer set?
Press the REBOIL/QUICK TEMP
button. (see P.11, 14-15)
Is the Vacuum Insulation Keep Warm
mode selected? If yes, then power to
the heater has been turned off, causing
the water temperature to gradually drop.
●
If water is filled from a faucet or the product is placed directly on a sink and the bottom
becomes wet, water may go inside of the Body and the Display may show moisture.
This may cause short-circuiting or electric shocks, unplug the Power Cord and contact
our authorized service center.
You pressed the
REBOIL/QUICK TEMP
button for 3 seconds or more.
The Inner Container is in a
citric acid cleaning cycle.
The Body becomes hot.
●
When the water temperature and/or room temperature is high, the outer surface of
the Body may reach up to 60˚C. This is not a malfunction.
You hear a rattling sound when
opening and closing the Upper Lid
or when boiling.
●
This sound is normal and comes from the movement of the weight which prevents hot
water from flowing out when the product is overturned.
The Power Cord becomes hot.
●
The Power Cord may become hot while the water is boiling. This is not a malfunction.
Humidity builds in the Display
window.
Error Displays and their meaning
Replacement for the Upper Lid
A beep sounds,
3 lights turn on and
"HH" appears on
the Display.
2 lights blink at the
same time and the
Display shows a
rotating square.
The Inner Container is low
on water or hot water was
added to the Inner
Container, causing the
Automatic Shut-Off function
to engage.
Unplug the Power Plug and
wait until the Inner Container
cools down. Add water and
plug in the Power Cord.
(see P.9)
To cancel the citric acid
cleaning cycle, unplug the
Power Plug and wait more
than 5 seconds before
plugging back in. (see P.16)
, or
is displayed.
Indicates malfunction.
Please contact the retail store where
you purchased this product.
●
The Inner Lid Gasket is replaceable, and we recommend that you replace it about
once a year. If steam leaks from the gap between the Upper Lid and the Body, or if
the Inner Lid Gasket hardens, changes shape, turns white, or otherwise becomes
worn out, please replace it. (see P.15)
Inner Lid Gasket
●
The plastic part of the Upper Lid may deteriorate over use. When replacing the Inner
Lid Gasket, check the plastic part. If discoloration occurs or the surface becomes
coarse, replace the Upper Lid (must purchase separately). (We take care in only
using materials for the plastic parts that are safe and hygienic for food contact.)
Plastic Parts
The Nonstick Coating of the Inner Container may become damaged over use.
Contact the retail store where you purchased this product.
Blinks
Turns on
