27
5.4 I Troubleshooting the connection to the iAquaLink™ app
Connectivity status
Possible causes
Solutions
•
The LED
is
off.
•
The LED
is
on but the Wi-Fi
connection is non-
existent (or spotty).
The "Connection
Error" message
is displayed on
the screen in the
iAquaLink™ app.
•
A red dot appears
in the "My
appliances" list
•
Appliance not charged
•
Appliance not connected
to Wi-Fi and/or internet
connection lost
•
Weak Wi-Fi signal*
•
Check the internet connection - the network may be down.
•
Ensure that you have a sufficiently strong Wi-Fi signal. There
are several ways to check the strength of the Wi-Fi signal:
-
Unplug the home Wi-Fi router, then plug it back in.
-
Using a laptop, go into Configuration Panel to see the
status of your network connections. Check the strength
of the Wi-Fi network signal on a laptop.
-
Install the iAquaLink™ app, using a smartphone or tablet.
Check the strength of the Wi-Fi network signal. If the Wi-
Fi network is weak, install a Wi-Fi extender.
-
Use an app dedicated to analysing the Wi-Fi connection:
several are available in iOS or Android.
•
On first set-up, place the cleaner as close as possible to the
home Wi-Fi router then repeat the configuration steps (see
"3.1 I First-time cleaner configuration").
•
If the
LED does not stop blinking, install a Wi-Fi
extender.
•
If the dot is red when the cleaner is charged, the connection
is working and the LED is on steady, refresh the screen
(by swiping downwards). When the dot turns green: The
appliance is ready for use.
•
The
LED is
blue and blinks
quickly.
A message
is displayed in the
app.
•
A software update is in
progress.
•
Wait for the update to complete.
*
There may be several reasons for a weak Wi-Fi signal
- The distance between the router and cleaner,
- The type of router (box),
- The number of walls separating the router and the cleaner,
- The Internet service provider,
- etc.
EN