15
EN
TROUBLESHOOTING
CAUTION!
Opening the housing of the device without a prior contact with a
manufacturer’s
service voids the warranty. If you suspect a failure that requires
the housing to be opened, contact manufacturer’s service.
Error description
Possible causes
Solution
The device rocks to sides
The device was placed on an uneven surface.
There is an object disrupting the balance under the base
of the device.
Place the device on an even surface.
Remove the object that upsets the balance.
The bases have not be assembled correctly.
Assembly the bases correctly.
Level the caps on the rear base.
Caps on the base have not been installed and levelled
correctly.
Assembly the rear base correctly.
Level the caps on the rear base.
The saddle or handlebar sway
Bolts and knobs of the saddle column or handlebar
column have not been tightened.
Tighten the bolts and knob of the saddle or handlebar
column.
Noise during use
Incorrectly tightened elements.
Contact the
manufacturer’s
service.
Slight humming noise may be heard during operation due to the inertial movement of the flywheel caused by the
nature of the structure. It does not affect the operation of the device. Any possible humming noises heard when
rotating the pedals backwards occur for technical reasons and have no negative consequences.
Noise and uneven operation
Bearings damaged.
Contact the
manufacturer’s
service.
Lack of appropriate
resistance during training
Resistance adjustment cable connected incorrectly.
Connect the cable correctly as per the assembly manual.
Drive belt loose.
Contact the
manufacturer’s
service.
The distance between the flywheel and
the magnets increased.
Contact the
manufacturer’s
service.
Voltage regulator damaged.
Contact the
manufacturer’s
service.
WARRANTY
On behalf of the Warrantor, the seller grants a 24-month warranty in the territory of the Republic of Poland starting on the date of sale.
The warranty for the product does not exclude, limit, or suspend any rights of the Buyer under the Consumer Rights Act.
WARRANTY TERMS AND CONDITIONS
1.
The warranty covers only latent defects attributable to the manufacturer.
2.
The claim shall be processed by the point of sale or technical service under the warranty if the customer produces:
a.
a valid and clear warranty card filled in properly with a sale stamp and signature of the seller,
b.
a valid proof of purchase with the date of sale,
c.
the reported product or defective part.
In the case of a remote purchase, the warranty card is valid solely with a proof of purchase (receipt/invoice).
3.
The claim is resolved within 14 days of the report by the Customer.
4.
Manufacturing defects identified in the warranty period shall be repaired free of charge within 21 days following the delivery of the product to
the point of sale or technical service.
5.
If it is necessary to import parts for the repair, the warranty repair period may be extended by the time necessary to import the part, not longer
than by 40 days.
6.
Warranty exclusions:
a.
mechanical damage and related defects,
b.
damage and defects resulting from misuse and inappropriate storage, assembly, and maintenance,
c.
damage and wear of such consumable elements as cables, belts, rubber elements, pedals, foam grips, wheels, bearings,
and upholstery,
d.
activities related to the
assembly or maintenance that are user’s obligation in accordance with the manual.
7.
The warranty shall not apply when:
a.
it is past its validity period,
b.
the customer had repaired or modified the product using non-genuine parts,
c.
the defect resulted from incorrect installation or a failure to follow the rules of correct operation in accordance with the manual,
d.
the product is used for purposes other than household use,
e.
damage occurred during transport.
8.
No duplicates of the warranty card are issued.
9.
The customer is entitled to the following compensation free of charge:
a.
product repair,
b.
product replacement,
c.
reduced price,
d.
termination of a contract and full cost compensation.
10.
To report a claim:
a.
Present the product or its reported part.
b.
Present the proof of purchase with the name and address of the seller, date and place of purchase, type of product, or a valid
warranty card with a stamp of the point of sale.
c.
If the product is delivered dirty, the technical service may refuse to accept it or clean it at custo
mer’s cost following their written
approval.
11.
If the claim is accepted, the device is repaired or replaced with a new one, or the customer is reimbursed. Transport cost from the service to
the customer is covered by a
manufacturer’s
service.
12.
If the claim is rejected, the customer is provided with a detailed justification for the decision and the equipment is sent to them at their cost
within 14 days following the provision of the decision.
Содержание Beat RS
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