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TROUBLESHOOTING
If any problems occur, we suggest turning off the power to your desk, ensuring all
connections are secure and then following the manual reset process.
If any error codes are displayed i.e. “E08” please try the manual reset or contact Zen Space
Desks for any assistance.
Zen Space Desks have a duty cycle of 2 minutes on, 18 minutes off. Excess use may cause
“HOT” to be displayed on the hand controller. If this is displayed it is important to allow the
desk to cool down for 20 minutes before continued use.
Excess use when the desk is hot will cause additional wear on the motors which may void or
limit your warranty.
Ensure you use the levelling studs on the bottom of the feet to ensure your desk is perfectly
level. An unlevel setup may cause the Active Anti Collision system to activate.
IMPORTANT: If you notice 1 leg isn’t moving, immediately stop the reset procedure,
unplug the desk and wait 1 minute. Now check all the connections and plug back in.
Continue with the reset procedure. If 1 of the legs still doesn’t move please contact us
on the support number below.
If your LED Displays an error code (E01 - E13), confirm that all cables are securely connected
and that the weight on your desktop is below the maximum threshold of 140kg. You will now
need to manually reset your desk:
MANUAL RESET
1. Ensure no obstructions are underneath your desk as it will need to lower all the way down
to its lowest position.
2. Press and hold the DOWN button until the desk reaches its lowest position, release the
button.
3. After 2 seconds, re-press the DOWN button and hold for about 5 seconds for the display to
display “RST”. Now release the DOWN button.
4. Re-press the DOWN button. The desk will lower a little bit more, will slightly raise and then
stop.
5. Release the DOWN button and your lowest height will be displayed.
