76
GW13-014_v02
TROUBLE SHOOTING
PROBLEM
POSSIBLE CAUSE
HOW TO FIX, WHAT TO DO
Coffee runs out around the
edge of the filter holder
Filter holder
(E)
is not inserted in the brew head properly or is not
tightened properly.
Ensure the holder
(E)
is properly inserted in the brew head unit
and tightened home. See
Brewing espresso
– p. 71.
There are coffee particles around the filter rim
(H)
.
Clean the rim of the filter
(H)
and wipe all coffee from the brew
head.
Brew head is dirty.
Wipe the brew head with a damp cloth.
Brew head is damaged.
Contact an authorised service center.
Rubber seal of the head is damaged or worn out.
Contact an authorised service center.
Coffee does not run through
No water in the water tank.
Fill up the tank with water
(1)
.
Water tank is not properly installed.
Press the tank down to ensure it sits properly.
Knob
(K)
is set into a different position, e.g. .
Ensure the regulator knob
(K)
is in position
.
Filter on the brew head may be blocked.
See
Descaling
– p. 74.
Coffee filter
(H)
is blocked. Coffee is ground too finely or tamped
too firmly.
Empty the filter
(H)
and rinse it under running water. Wipe the brew
head with a cloth.
Coffee filters out in drops
Coffee is ground very finely or tamped too firmly.
If you use very finely ground coffee, do not tamp it too firmly.
The appliance is blocked with scale build-up.
See
Descaling
– p. 74.
Espresso does not have
characteristic foam
Coffee is stale or dry.
Use fresh coffee. After opening the coffee, ensure it is stored in
a tight container.
Coffee is not tamped firmly enough.
Tamp coffee more firmly.
Coffee is ground too coarsely.
Use properly ground coffee or change coffee brand.
Not enough coffee in the filter
(H)
.
See
Brewing espresso
– p. 71.
Holder loosens during brewing
Coffee is tamped too firmly.
Tamp ground coffee less firmly.
Coffee is ground too finely.
Change to coarser coffee.
Filter holder
(E)
does not sit firmly as it has not been tightened firm
enough.
Ensure coffee holder
(E)
is placed correctly and tightened home in
the brew head.
See
Brewing espresso
– p. 71.
There are coffee particles around the filter rim
(H)
.
Oczyść dookoła górną krawędź sitka
(H)
i wytrzyj z kawy do czysta
głowicę.
Brew head is dirty.
Wytrzyj głowicę wilgotną ścierką.
Brew head is damaged.
Contact an authorised service center.
Rubber seal of the brew head is damaged or worn out.
Contact an authorised service center.
Coffee is too cold
Cups, filters
(H)
or filter head are cold.
Before brewing, pre-heat cups, filters and holder. See
Brewing
espresso
– str. 71.
When making cappuccino or latte, milk is not heated enough.
Check if milk is properly heated during frothing. Ensure that milk
does not boil. See
Frothing milk
–p. 72.
No steam from steam wand
Steam wand
(C)
is blocked.
See
Maintenance and cleaning
– p. 74.
Not enough frothed milk
Milk is not fresh.
Check if milk is fresh.
Temperature of milk is too high.
Check that milk is properly cooled before use.
Jug.
To obtain best results when frothing, use the stainless steel jug
provided and cool it down or rinse with cold water if possible.
Steam wand is blocked.
See
Maintenance and cleaning
– p. 74.
Milk has been boiled.
Try to use fresh, cooled milk.
Uneven distribution of coffee
into cups
Uneven distribution or interrupted outflow of coffee.
Check if coffee is evenly tamped and check if anything obstructs
the outlets in the head for fixing the filter.
Damaged partition in filter holder
(E)
.
Contact an authorised service center.
Espresso has burnt taste
Coffee used is unsuitable.
Try other coffee brands.
Appliance was not rinsed after descaling.
Before brewing next coffee, rinse the appliance with a tankfull of
water, allow tank to empty completely.
Pump makes too much noise
No water in water tank.
Fill up water tank with water
(1)
.
Water tank is not properly inserted.
Check if water tank is properly inserted.
Appliance does not work
Filter
(H)
in brew head may be blocked.
Take out filter holder
(E)
and clean brew head unit. See
Maintenance and cleaning –
p. 74.
Appliance is blocked with scale build-up.
See
Descaling
– p. 74.
The manufacturer/importer does not accept any liability for any damages resulting
from unintended use or improper handling.
The manufacturer/importer reserves his rights to modify the product any time in
order to adjust it to law regulations, norms, directives, or due to construction, trade,
aesthetic or other reasons, without notifying in advance.
ECOLOGY – ENVIRONMENT PROTECTION
Each user can protect the natural environment. It is neither
difficult nor expensive.
In order to do it: put the cardboard packing into recycling
paper container; put the polyethylene (PE) bags into
container for plastic.
When worn out, dispose the appliance to particular disposal
centre, because of the dangerous elements of this appliance,
which can be hazardous for natural environment.
Do not dispose into the domestic waste disposal!!!