Z3-MVE-100 V1.05.01a
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Z3 Technology, LLC
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100 N 8
th
ST, STE 250
♦
Lincoln, NE 68508-1369 U.S.A.
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+1.402.323.0702
30
A TROUBLESHOOTING
Problem: Web interface does not come up
-Is the Ethernet cable plugged into the Z3-MVE-100 solidly (do you see the link light on the
Ethernet cable which indicates data is being transmitted)?
-Does the Z3-MVE-100 IP address and PC IP address have the same first 2 values (or, if
netmask is set to 255.255.255.0, the same first 3 values)?
-Do the Z3-MVE-100 and the PC running VLC have the same netmask? (Default value in the
Z3-MVE-100 is 255.255.0.0)
-Are all firewalls on the network turned off?
-Try connecting the PC directly to the Z3-MVE-100 without any routers, etc.
Problem: Do not see video in VLC (MPEG-2 TS)
-Does the IP address set in “Dest Address” equal the IP address of the PC running VLC?
-Does the port number in “Dest Port” equal the value entered in the URL for VLC?
-Does the video coming out of the source match the resolution in the encoder settings?
-Is the PC fast enough for 1080p decode on VLC?
-Does the PC have enough DDR to handle 1080p decode on VLC?
-Is VLC version 1.1x or later?
Problem: Do not see video in VLC (RTP)
-Is “Dest Port” set to 5004?
Problem: Video is not on the screen when decoding
-Is “Input Interface” set to the correct source (if the video source is coming in via Ethernet,
is “Input Interface set to “Ethernet”?
-Does “Input Format” (MPEG-2 TS, RTP) match the value out of the source?
-Does the IP address and port specified match what the source is configured to stream to?
When contacting Z3 Support for additional support, please capture and include a log file with the
diagnostic level set to analysis.
Note: Our Express Limited Warranty will be void if the label on the hardware bearing the Serial
Number is removed, tampered with or defaced. You can view our full HW warranty at
http://z3technology.com/support-2/hardware-warranty/