Yealink VC120, Руководство администратора

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Troubleshooting
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Troubleshooting
This chapter provides an administrator with general information for troubleshooting some
common problems that he (or she) may encounter while using the VC400/VC120 video
conferencing system.
Troubleshooting Methods
The system can provide feedback in a variety of forms, such as log files, packets, status
indicators and so on, which can help an administrator to find the system problem more easily
and resolve it.
The following sections will help you to better understand and resolve the working status of the
system.

Viewing Log Files

Capturing Packets

Getting Information from Status Indicators

Analyzing Configuration Files

Viewing Call Statistics

Using Diagnostic Methods
Viewing Log Files
The log files are Yealink specific debug files which may be requested by the Yealink support
organization if you need technical support. The current log files are time stamped event log files.
You can export the log files to a syslog server or the local system. The administrator can specify
the location where the log will be exported to and the severity level of the log.
System Log Level specifies the log level to be recorded. The default system log level is 6.
System log level parameters are described below:
Parameter Description Configuration Method
Export System Log
Specify where the system log will be
exported.
Valid values:

Local
-export the system log to
the local computer.

Server-
export the system log
Web User Interface