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XP0120 Enterprise IP Phone

Trouble Shooting

Xorcom Ltd.

www.xorcom.com

How to send SMS?

You could edit the SMS in the

Menu

Messages

Text Message

Note:

Make sure that the SIP server you have registered supports SMS function.

How to update the firmware?

Enter the webpage of your phone, Click on

Phone

Upgrade

Scroll to

Select and Upgrade Firmware

field, and then select a file from your

local system.

Click

Upgrade

to update the firmware.

Note:

Make sure the firmware you choose is provided by your service provider, or the device
will probably crash after the update.

How to auto provision?

Consult the auto provision server address with your ITSP.

This manual is only for reference, please take the object as the standard.

We reserve the right to improve or change the product and the user guide without
notice.

V61.0

Содержание XP0120

Страница 1: ...Xorcom Ltd www xorcom com XP0120 P IP PHONE USER MANUAL...

Страница 2: ...Packing List section in this guide before you set up and use the phone Declaration of Conformity Hereby it s declared that this phone is in conformity with the essential requirements and other relevan...

Страница 3: ...Xorcom Ltd www xorcom com This page is intentionally left blank...

Страница 4: ...w 1 Keypad Instruction 1 LED Instruction 2 Icon Instruction 3 User Interface 4 Customizing Your Phone 7 General Settings 7 Phone Status 7 Language 7 Time and Date 8 Keypad Lock 9 Audio Settings 11 Vol...

Страница 5: ...w 25 Area Code 26 Block Out 27 Feature Synchronisation 27 Push XML 27 WatchDog 28 Using the Basic Call Functions 29 Making a Call 29 Call Devices 29 Call Methods 29 Password Dial 30 Call Completion 31...

Страница 6: ...42 HTTPS 42 Maintenance Tasks 43 Administrator Mode 43 Administrator User Password 43 Reboot 44 Reset to Factory 44 Export Import Configuration File 45 Firmware Update 45 Decryption 46 Zero sp touch 4...

Страница 7: ...58 Multicast Paging 58 Group Listening 59 Public Hold 60 Private Hold 60 Shared Line 60 Hot Desking 61 Automatic Call Distribution ACD 61 Zero sp touch 62 URL 62 SNMP 62 Action URL 64 Action URI 65 Mu...

Страница 8: ...Xorcom Ltd V www xorcom com Getting Started Packing List The following components are included in your package Enterprise IP Phone Phone Stand Power Adapter...

Страница 9: ...Xorcom Ltd VI www xorcom com...

Страница 10: ...heck this list before installation to ensure that you have received each item If you are missing any items contact your IP phone reseller Assembling the Phone This section introduce how to assemble th...

Страница 11: ...Ltd VIII www xorcom com 1 Attach the Stand as shown below 2 Connect Handset and Headset as shown below Note Headset is not provided in the packing list Please contact your distributor for more inform...

Страница 12: ...he supplied Ethernet cable between the Internet port on the phone and the Internet port in your network or switch hub device port Power over Ethernet Connect the Ethernet cable between the Internet po...

Страница 13: ...e information Network Settings Click on Network Basic WAN DHCP By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings e g IP Address sub m...

Страница 14: ...by default When the phone reboot it will register automatically If many phones register at the same time this will affect the server Users can set the register power up time so that the phone will ran...

Страница 15: ...blink when someone calls in or there is a call on mute Hot Key The screen will display labels for these keys to identify their context sensitive functions DSS Key These keys are used for various funct...

Страница 16: ...dset the LED will be on when the phone is in Headset mode Mute audio transmission locally during calls Hard Feature Keys Allow users to access the voicemail interface directly Enable a setup of confer...

Страница 17: ...an retrieve the call Blinking red 500ms In three way conference all of the parts press hold Off It is not active as BLA Table 3 Power Indication LED LED Status Description Steady red Power on Blinking...

Страница 18: ...g cannot be stopped The recording box is full This call cannot be recorded The recording session is successfully started User Interface There are two ways to customize specific options on your phones...

Страница 19: ...ne Accounts Features Call Forward Call Waiting DSS Keys Key as Send Hot Line Anonymous Call Auto Redial Settings Dial Plan Tones DND Code Emergency Intercom Call Completion Basic Phone Functions Langu...

Страница 20: ...tus Server Option SIP Server SIP Server Port Outbound Status Outbound Proxy Server Backup Outbound Proxy Server NAT Traversal STUN Status STUN Server Missed Call Log Auto Answer Other Features Message...

Страница 21: ...ur PC and then input the IP Address of the phone e g http 192 168 3 35 2 Enter the username and password default username and password for administrator are admin admin to login the web user interface...

Страница 22: ...s incorrect You can set the time manually or via the NTP server which is used to synchronize the time To change the Time and Date via the phone user interface 1 Press Menu Settings Basic Settings Time...

Страница 23: ...for the parameters detail To configure daylight saving time via the phone user interface 1 Press Menu Settings Basic Settings Time Date SNTP Settings 2 Press the navigation keys or Switch hot key to s...

Страница 24: ...ne Settings Keypad Lock 3 Press the navigation keys or Switch hot key to select the desired keypad lock 4 Press the Save hot key to save the change or the Back hot key to cancel If keypad lock is enab...

Страница 25: ...ll 1 Press Menu Settings Basic Settings Phone Volume 2 Select Handset Volume Speaker Volume or Headset Volume and then press the Enter hot key 3 Press the volume adjustment keys or navigation keys to...

Страница 26: ...key to save the change or the Back hot key to cancel To change the ring tone of the phone via web user interface 1 Click on Phone Preference 2 Select the desired ring tone from the pull down list of R...

Страница 27: ...ght the desired codec in the Disable codecs list or Enable codecs list and click or to move to the other list 3 Click Confirm to save the change Note 1 Codec Selection can only be configured via web u...

Страница 28: ...blacklist via phone user interface 1 Press Dir Blacklist 2 Press the navigation keys to highlight the desired entry press Option hot key and scroll to Move to Contacts and then press the OK hot key 3...

Страница 29: ...rch a contact via phone user interface 1 Press Dir Local Directory 2 Select a group and then press the Enter hot key 3 Enter the query condition using the keypad it will turn to the search interface a...

Страница 30: ...on Contacts Local Directory BlackList to do the relating change Refer to the instruction above for the parameters detail Remote Phonebook The IP phone has directory itself but in the enterprise applic...

Страница 31: ...soft via web user interface 1 Click on Contacts Broadsoft 2 Select the desired broadsoft account and enter the broadsoft display name broadsoft server port username and password in the proper fields 3...

Страница 32: ...tacts LDAP 2 Configure the corresponding options 3 Click Confirm to save the change Other Settings Key as Send Users can set a specific key or to act as the send key To configure the send key via phon...

Страница 33: ...ot key to save the change When you pick up the handset or press it will dial out the number automatically if you do not press any key in the pre set time specified in the HotLine Delay field To config...

Страница 34: ...allowed to listen To enable Dual Headset via web user interface 1 Click on Phone Features 2 Select Enabled from the pull down list of Dual Headset 3 Click Confirm to save the change Anonymous Call Ano...

Страница 35: ...e anonymous call via web user interface Click on Account Basic to do the relating change Refer to the instruction above for the parameters detail Auto Redial Auto redial is a telephone feature that re...

Страница 36: ...ir hands or fingers who have a visual impairment or who have a cognitive impairment You can set this function to a special account To enable Auto Answer via phone user interface 1 Press Menu Settings...

Страница 37: ...rt user name and password in the proper fields 4 Press the Save hot key to save the change or the Back hot key to cancel To configure Call Log via web user interface 1 Click on Contacts Call Log 2 Sel...

Страница 38: ...keys on the keypad are editable Users can customize specific features for these keys according to their actual needs To configure the programmable keys via web user interface 1 Click on DSS Keys Progr...

Страница 39: ...or Disabled from the pull down list of Live Dialpad 3 Click Confirm to save the change Replace Rule A dial plan establishes the expected number This includes country codes access codes area codes and...

Страница 40: ...t in stand for a variable the first variable is expressed by 1 the second variable is expressed by 2 the rest can be done in the same manner For example if you want to replace the any input content wi...

Страница 41: ...represents Account 1 2 represents Account 2 if the account box is empty it mean this rule works for all accounts Feature Synchronisation When the synchronize feature is enabled the change of DND or FW...

Страница 42: ...erver IP field 3 Click Confirm to save the change WatchDog When WatchDog feature is enabled phone will auto reboot after 10 seconds if some important process of the phone crash When the feature is dis...

Страница 43: ...count when your phone is idle You should set the type of the Up and Down navigation keys to be Switch Account Up and Switch Account Down in advance refer to Programmable Keys 2 In the dial up interfac...

Страница 44: ...sword Dial When number entered is beginning with the password prefix the following N numbers after the password prefix will be hidden as N stand for the value which you enter in the PswLength field Fo...

Страница 45: ...it using the handset or press to answer it using the speakerphone or press to answer it using the headset 2 If you are on an active call the LCD will prompt Incoming Call xxx Press the Answer hot key...

Страница 46: ...e in the On Code field 6 Optional Enter off code in the Off Code field 7 Press the Save hot key to save the change or the Back hot key to cancel To configure Call Forward via web user interface Click...

Страница 47: ...versation Press during a conversation to mute the call the icon will be shown on the LCD screen and the power indication LED will blink Press again to get the phone return to normal conversation You c...

Страница 48: ...aiting field 3 Press the navigation keys or Switch hot key to select Enable Disable from the Play Tone field This option used to define whether to play ring tones when there is an incoming during an a...

Страница 49: ...s function 3 way Conference You can establish a three party conference during the conversation three phone parties can communicate with each other To establish a conference 1 Press or the Conf hot key...

Страница 50: ...s this feature and the feature Message of your account has been enabled Voice Mail Your voice mailbox messages which are usually stored on a media server of your local or hosted VoIP telephony system...

Страница 51: ...g the specific message press the Reply hot key press the abc hot key to change the input method 2 Press the Send hot key select an account which is used to send the message out and enter the number yo...

Страница 52: ...edit a new text message via web user interface 1 Click on Phone SMS 2 Select an account enter the target phone number and compose the message content in the proper fields 3 Click Send to send out the...

Страница 53: ...ation The default value is 3600 seconds Local SIP Port Local SIP port The default value is 5060 RPort The parameter allows you configuring the proxy to send responses back to a particular address and...

Страница 54: ...P server cannot be used the phone will be connected on the server which is available To configure DNS SRV via web user interface 1 Click on Account Basic 2 Select DNS SRV from the pull down list of Tr...

Страница 55: ...ur system administrator for more information VLAN Setting VLAN is a group of hosts with a common set of requirements that communicate as if they were attached to the Broadcast domain regardless of the...

Страница 56: ...of Active 3 Enter the corresponding packet interval in the Packet Interval field 4 Click Confirm to save the change HTTPS This IP phone can support HTTPS Hypertext Transfer Protocol over Secure Socke...

Страница 57: ...grants unlimited access to the phone configuration on both web and phone user interface The administrator user password is used to access Web user interface The advanced settings of the phone such as...

Страница 58: ...oot or it will cause the flash memory error Reset to Factory You should reset the phone only in this case the phone configuration was changed and the phone is not functioning anymore To maintain the c...

Страница 59: ...ort to export the file to your local system 4 Click Browse and select a configuration file on your local system and then click Import to import the configuration file It takes a few minutes to finish...

Страница 60: ...00 cfg or mac cfg files on the server uses can open the webpage of your IP phone To configure AES Key via web user interface 1 Click on Phone Auto Provision 2 Enter the values in the Common AES Key an...

Страница 61: ...roll to Export System Log field 3 Select Local and then click Export to export the file to your local system You can also export the file to a server Contact your system administrator for more informa...

Страница 62: ...ing list shows the functions you can set on the DSS keys and provides a description for each function The default values of first three keys are Line and the default values of the last three keys are...

Страница 63: ...ce 1 Click on DSS Keys Memory Keys 2 Select the desired DSS key 3 Select Line from the pull down list of Type 4 Selected a line this functionality will be applied to from the pull down list of Line Wh...

Страница 64: ...n about the LED status in different situation Note In the web user interface you can enter pickup code in the Extension field to enable the pickup function For example if you enter 212 in the Value fi...

Страница 65: ...nsion receives a call you can press this DSS key to pick up the incoming calls To configure the key as Pick Up via web user interface 1 Click on DSS Keys Memory Keys 2 Select the desired DSS key 3 Sel...

Страница 66: ...xtension you want to park in the Value field 5 Selected a line this functionality will be applied to from the pull down list of Line 6 Click Confirm to save the change 7 Retrieve the parked call by di...

Страница 67: ...dy to make a new call and show up the prefix number which you ve set previously on the dial interface You can enter other digit and then dial out To configure the key as Prefix via web user interface...

Страница 68: ...dance with the established syntax to generate server side functions dynamically to meet the need of the user xml file and then download it to phone by http https Using xml browser customers can achiev...

Страница 69: ...rence via web user interface 1 Click on DSS Keys Memory Keys 2 Select the desired DSS key 3 Select Conference from the pull down list of Type 4 Enter the number you want to conference in the Value fie...

Страница 70: ...o save the change You can forbid the DSS key from performing Blind Transfer via web user interface by Clicking Phone Features and select Disabled from the pull down list of DsskeyBlindTran Hold This k...

Страница 71: ...1 Click on DSS Keys Memory Keys 2 Select Call Return from the pull down list of Type 3 Click Confirm to save the change SMS This key function allows you to access the Text Message interface quickly wh...

Страница 72: ...process if the other party hangs up the phone will turn to idle state Multicast Paging Multicast is the delivery of a message or information to a group of destination simultaneously in a single transm...

Страница 73: ...port Any phone in the local network then listens for RTP on the preconfigured multicast address es IP port For both sending and receiving of the multicast RTP there is no sip signaling involved The p...

Страница 74: ...hared Line Appearances SLA which is also named as BLA feature allows subscribers to share SIP lines and also provides status monitoring of the shared line When a user places an outgoing call using suc...

Страница 75: ...in the Value field to activate the advanced mode Or you can leave it blank to activate base mode 5 Click Confirm to save the change Automatic Call Distribution ACD The Phone supports an Automatic Call...

Страница 76: ...web server To assign the key as URL via web user interface 1 Click on DSS Keys Memory Keys 2 Select the desired DSS key 3 Select URL from the pull down list of Type 4 Enter the number you want to set...

Страница 77: ...w to contact this person If no contact read only 1 3 6 1 2 1 37459 2 1 2 0 An administratively assigned name for this managed node By convention this is the node s fully qualified domain name If the n...

Страница 78: ...p xml MAC mac Action URLs can be triggered only by predefined events e g Log on To configure Action URL via web user interface 1 Click on Phone Action URL 2 Enter a HTTP URL in the proper field 3 Clic...

Страница 79: ...educe the volume key MUTE Press the Mute key key F_HOLD Hold Resume the call key X Press the X key key 0 9 POUND Enter the DTMF number include Numeric or keys key D1 D10 Press a DSS key key F_CONFEREN...

Страница 80: ...ted call information indicated by DIVERSION or HISTORY INFO header Call Diversion example 1 Alice calls John 2 John s phone is busy 3 John s phone forwards the incoming call to another party Mary 4 Al...

Страница 81: ...o display for a dialed digit with a 400ms delay To configure Suppress DTMF Display via web user interface 1 Click on Phone Features 2 Select Enabled from the pull down list of Suppress DMTF Display 3...

Страница 82: ...eech processing in which the presence or absence of human speech is detected CNG A comfort noise generator CNG is a program used to generate background noise for voice communications during periods of...

Страница 83: ...e XP0020 Expansion Module 1 Use the connecting sheet and screw to connect the console module to the IP phone 2 Attached the Stand Follow the same step to connect the next console module 3 Connect the...

Страница 84: ...the setting interface of this key on the LCD screen and then you can configure this key feature You can also configure the key features via web user interface at the path DSS Keys CM Keys Key features...

Страница 85: ...S Keys CM Keys 2 Select Switch from the pull down menu of the Type for key1 3 Enter the label for example Page 1 in the Label field for key1 4 Repeat the steps 2 3 to configure the key21 as switch fea...

Страница 86: ...port to static IP client mode During a call I cannot hear any voice 1 Make sure your handset is tightly connected with the phone 2 Check whether you have muted the conversation or not 3 Consult the o...

Страница 87: ...e 2 Scroll to Select and Upgrade Firmware field and then select a file from your local system 3 Click Upgrade to update the firmware Note Make sure the firmware you choose is provided by your service...

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