Getting Help
Phaser® 8560MFP/8860MFP Multifunction Printer
9-28
Fax and Scan Alerts
Alerts provide messages and instructions for helping the user solve problems that may arise
when faxing or scanning. Alerts can be viewed through CentreWare IS or through the Xerox
Support Centre utility.
Note:
Fax errors do not prevent scanning, copying, or printing activities.
PhaserSMART Technical Support
PhaserSMART Technical Support is an automated, internet-based support system that uses
your default web browser to send diagnostic information from your system to the Xerox
website for analysis. PhaserSMART Technical Support examines the information, diagnoses
the problem, and proposes a solution. If the problem is not resolved with the solution,
PhaserSMART Technical Support assists you in opening a Service Request with Xerox
Customer Support.
To access PhaserSMART Technical Support:
1.
Open your browser and go to
www.phaserSMART.com
.
2.
Enter your system’s IP address in the browser window.
3.
Follow the instructions on the screen.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and
troubleshooting help to solve your printer problems. You can find solutions for print quality,
media jams, software installation, and much more.
To access the Online Support Assistant, go to the Xerox Support website for your printer:
■
www.xerox.com/office/8560MFPsupport
(Phaser 8560MFP printer)
■
www.xerox.com/office/8860MFPsupport
(Phaser 8860MFP printer)
Содержание Phaser 8510
Страница 199: ...Maintenance and Cleaning Phaser 8560MFP 8860MFP Multifunction Printer 8 10 4 Close the side door 8860mfp 059 ...
Страница 206: ...Maintenance and Cleaning Phaser 8560MFP 8860MFP Multifunction Printer 8 17 5 Close the side door 8860mfp 059 ...
Страница 230: ...Clearing Paper Jams Phaser 8560MFP 8860MFP Multifunction Printer 9 7 c Close the front cover 8860mfp 085 ...