Xerox 8550YDP - Phaser Color Solid Ink Printer, Руководство пользователя

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PHASER 8550, 8500, & 8400 SERVICE SECTION
Version 1.0
page 70
Jam Codes
Jam codes are stored in the printer’s Jam History each time paper jams occur. Each Phaser 8400 jam code
contains a group of three digits while Phaser 8500 and 8550 jam codes contain four digits. The jam codes
identify the information indicated below.
Tables located in the Jam Codes section of the Service Manual define the jam code digits and provide
troubleshooting procedures for specific codes.
Print Engine Fault Codes
Print engine faults can occur during the power-on sequence or during printer operation. Many faults can be
cleared by cycling the printer’s power switch. When a fault occurs, the printer automatically resets in an
attempt to clear the error. The printer reboots, beginning with the BIST and POST tests, and attempts to
complete the power-on sequence. If the fault persists after the automatic reboot sequence, the print engine
fault code appears on the display. This code is stored in the printer’s Engine Error History and is included on
the embedded
Printer Status Page and Usage Profile Report .
■
Print process that was active when the jam
occurred
■
The reason or basis for reporting the jam
■
Page count when the jam occurred
■
Tray from which jammed paper was picked
(1 - 4) or when processing chase or duplex
pages
(Phaser 8500 and 8550 only)
■
Printer state when the jam occurred
Error Type Error Reporting Service Manual Topics
Jam Code Codes are stored in Jam History (Service menu) Jam Code Key Table (code
definitions)
Codes are included on the embedded Printer Status Page
and Usage Profile Report
Jam Code Troubleshooting
Procedures
When Phaser 8500 and 8550 printers are in a jam condition, press the Help
button to quickly view the jam code.
Each print engine fault code contains four fields as
shown to the right. The fields define the failing printer
system, subsystem, problem type, and page count
when the error occurred. The Service Manual’s
Fault
Code Error Message Troubleshooting section provides
troubleshooting procedures for each code.
2 0 : A 2 C : 7 7 3
Print Process Event
Reason for Jam
Page Count
Printer State
2 0 : F 2 N 2 : 7 7 3
Print Process Event
Reason for Jam
Page Count
Printer State
Tray/Chase/Duplex
Phaser 8400
Jam Code
Phaser 8500/8550
Jam Code
7 , 0 0 9 . 4 2 : 8 3 6
Failing System
Failing Subsystem
Page Count
Type of Problem