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7. Troubleshooting

7.3  No display on InfoWIN Touch 

Code Display on InfoWIN Touch

Cause/remedy

No display,  

LED not lit up

Boiler is off, cannot be turned on.

a)  No electricity, check the cable to the device and the building fuse.
b)  No electricity, device fuse blown – check and replace if necessary – see 

Fig. 75.

c)  Power plug loose or poorly or not connected together during installation – 

check and connect together firmly if necessary

d) InfoWIN

 Touch

 plug loose or poorly or not connected together during installa-

tion – check and connect together firmly if necessary, plug is located behind 
the right side panel cladding – see LogWIN installation instructions; Install-
ing the cladding.

e)  Inform Windhager Customer Service or a heating technician.

7.4  Error messages

Code Display on InfoWIN Touch

Cause/remedy

Error 

226

No flame during ignition

Ignition failure.

a)  No fuel in front of ignition opening. Start procedure not performed according 

to the instructions. "Reset" or delete message.

b)  Ignition opening in lighting door or on vertical grate covered with ash, clean 

(see LogWIN Premium Touch operating manual). Press the Reset button.

c)  Ignition element is defective, inform Windhager Customer Service or a 

heating technician.

Error 

268

Cladding door switch defective

Verify cladding door sensor!

Let the boiler burn out, the error must be rectified.
After burning out (stand-by operating phase):
Open the cladding door – blower must be running.
Close cladding door and press "Shut down start" – blower must stop. If this 
doesn't happen:
a)  Check and adjust shifting travel of cladding door switch (audible click) – see 

LogWIN installation instructions. 

b)  Cladding door switch defective, inform Windhager Customer Service or a 

heating technician. 

Error 

281

Flue gas temperature sensor defective

Verify flue gas temperature sensor  

and connections.

It is not possible to display the flue gas temperature. No effect on operation.
Replace the flue gas temperature sensor, inform Windhager Customer Service or 
a heating technician.

7.1  Thermal discharge safeguard

If the thermal discharge safeguard is dripping, clean the seals and the valve seat. Replace the piston and the seal if 
necessary – see the enclosed list of spare parts.

Note:

 There is no need to remove the fitting for this purpose.

CAUTION

The function of the thermal discharge safeguard must be checked once a year by a 
technician and the thermal safety device must be checked for limescale – see installa-
tion instructions. If there is limescale in the thermal safety device then it must always 
be removed.

7.2  LED bar 

In the event of an error or alarm message, the LED bar on the front of the operating panel flashes.
Alarm 1 to 199: 

Red

Error 200 to 399: 

Orange

Содержание INFOWIN TOUCH

Страница 1: ...EN OPERATING MANUAL INFOWIN TOUCH LOGWIN PREMIUM TOUCH WOOD GASIFICATION BOILER 05 2017 095182 01 v1 2 x LogWIN 75 C Modulation mode Information level...

Страница 2: ...to use the InfoWIN Touch 11 2 6 1 Confirmation cancel slider button and arrow button 11 2 6 2 Confirming selection options 11 2 6 3 Editing a value and or selection 12 2 6 4 On screen keyboard 12 2 7...

Страница 3: ...scharge safeguard 35 7 2 LED bar 35 7 3 No display on InfoWIN Touch 35 7 4 Error messages 35 7 5 Alarm messages 36 8 For the service technician heating technician 38 8 1 LogWIN menu structure for serv...

Страница 4: ...instructions Familiarity with the material in this document will allow you to enjoy long term operation of the unit We wish you all the best with your Windhager boiler 1 1 Safety precautions The boil...

Страница 5: ...3 General statement on working with and using the web server Operation of the InfoWIN Touch as a web server requires a monthly data volume of approx 100 300 MB depending on usage Do not clean the Inf...

Страница 6: ...side of the Info Touch 1 3 LAN connection There is an RJ45 socket on the InfoWIN Touch for the LAN connection Use a standard LAN cable to connect the InfoWIN Touch with your Internet router Internet...

Страница 7: ...ds Please use a secure password for the portal It should contain at least 8 characters made up of a combination of numbers upper case and lower case letters as well as special characters e g 123abcA T...

Страница 8: ...tor level buffer load cascade etc Operator level heating circuit 1 function module Operator level heating circuit 2 function module Service level boiler Service level buffer load cascade etc Service l...

Страница 9: ...ting hours Number of starts Software version Boiler model Start up delay automatic boiler Time Date Time Date Language Time Date Temperature format Unit of weight Display brightness Homescreen Boiler...

Страница 10: ...touch display and slide up or down You can scroll within a level basic settings messages info operators service actuator test 2 5 Symbols for operation navigation The following actions are performed...

Страница 11: ...ged by moving the slider button to the left or right Fig 4 or by moving the arrow buttons Fig 4 Fig 5 up or down 2 6 2 Confirming selection options Selection options e g Fig 6 can be specified by pres...

Страница 12: ...screen keyboard When you tap the corresponding letters the input appears at the top of the display Fig 8 You can delete an incorrect input with the key The Shift key switches between upper and lower...

Страница 13: ...again once the button has been pressed To change the language and boiler at a later date see Section 2 9 Basic settings Fig 11 Choosing the language Language selection Dansk Deutsch English Espa ol F...

Страница 14: ...ary circumstances where the unit is not started up by a trained techni cian1 set the time and date pre configure the system test the actuators then it switches to the boiler homescreen Actuator test S...

Страница 15: ...reen or splitscreen settings see Basic settings Homescreen Section 2 9 To switch to another homescreen press the buttons or swipe Fig 14 Fullscreen with LogWIN homescreen LogWIN 75 C Modulation mode I...

Страница 16: ...Heating programs DHW program Actuator test Operator level Boiler ON OFF Messages Basic settings The following points can be set in the basic settings Fig 18 Basic settings Language de_DE Time Date Te...

Страница 17: ...n Dansk Deutsch English Espa ol Fran ais Italiano Polski Sloven ina 2 9 2 1 Time format The time is displayed in the chosen format e g 14 12 or 02 12 PM Factory setting 24 h Selection 24 h or 12 h 2 9...

Страница 18: ...server Fig 26 2 9 2 5 Time The time can only be set if the timeserver is disabled 2 9 2 6 Date The date can only be set if the timeserver is disabled Choose timeserver disabled europe pool ntp org ch...

Страница 19: ...r master control Touch can send data in a system The other linked function modules can receive and use the data or a function module uses the local data Fig 31 2 9 3 Temperature format All temperature...

Страница 20: ...on Pellets BioWIN 2 Wood LogWIN Combi boiler DuoWIN Wood chips PuroWIN Heating oil No function No No boiler e g for MultiWINPLUS simply mas ter operation for remote switching or web server MB1 Master...

Страница 21: ...N enabled Alarm enabled Alarm URL httpa connect api wi ager api v1 alarms MAC address 00 23 43 00 40 3a Fig 40 LAN settings DHCP enabled IPV4 192 168 0 108 Subnet 255 255 255 0 Gateway 192 168 0 254 D...

Страница 22: ...ed disabled Fig 41 MB disabled enabled 2 9 12 Read system The entire system with boiler and function modules is read in again Fig 42 Read system new Read Cancel 2 9 13 Restart The InfoWIN Touch or mas...

Страница 23: ...rrent software version serial numbers or check numbers is displayed Fig 45 Basic settings Software version display module v1 0 0 Firmware version 1 0 MAC address 12 34 56 67 90 ac Serial number 001009...

Страница 24: ...Turning the boiler off On the homescreen first press the menu button Fig 47 then Boiler ON OFF Fig 48 and then confirm Boiler Off Fig 49 When turning off the turning off screen is displayed initially...

Страница 25: ...during the self test After a successful self test the homescreen Fig 55 is displayed If an error is found during the self test a message 1 is displayed see Section 7 Display OFF If the InfoWIN Touch...

Страница 26: ...n the display goes dark but the function remains unchanged The first time that you press the display only the display is turned on The chimney sweeper function ends When the Cancel button is pressed A...

Страница 27: ...switches to the Start proce dure operating phase Pressing the Cancel button cancels the Ignition phase operating phase the blower runs for a further 2 minutes before switching to the Stand by operatin...

Страница 28: ...ding conditions are met Blower OFF If the boiler temperature exceeds 87 C 90 C the blower switches off and only switches on again when the boiler tem perature drops below the set restart temperature 6...

Страница 29: ...Each heating circuit boiler and function module has its own information level To switch to another information level press the buttons or swipe The following information can be called up at the infor...

Страница 30: ...the highest heating circuit or hot water set point Combustion chamber temperature The current temperature in the boiler s combustion chamber is displayed Flue gas temperature The current flue gas tem...

Страница 31: ...the homescreen Fig 62 and then Operator level Fig 63 Switch between the different operator levels for the boiler and the function modules with the buttons or by swiping Fig 62 Homescreen Fig 63 Fig 6...

Страница 32: ...oiler remains locked after the end of the burnout of the solid fuel boiler The set time is saved Factory setting 0 h Setting range 0 24 h Set the required start up delay with the slider and confirm Fi...

Страница 33: ...Otherwise the time or date set here is overwritten This time or date is used for the time control of the automatic ignition accessories Select the time or date Fig 68 Set the time or date and confirm...

Страница 34: ...essage can be deleted with the button Fig 74 If Reset is not displayed the boiler starts operating again automatically after the problem has been rectified Fig 71 Fig 72 Fig 73 Fig 74 If you wish to c...

Страница 35: ...itch defective Verify cladding door sensor Let the boiler burn out the error must be rectified After burning out stand by operating phase Open the cladding door blower must be running Close cladding d...

Страница 36: ...ect The secondary airflap is no longer reaching its position Secondary airflap motor or end switch defective Reset or delete message If the fault reoccurs inform Windhager Customer Ser vice or a heati...

Страница 37: ...p or boiler feed pump is sticking or is defective start pump manually or have it repaired d Check external safety equipment e g low water cut off etc Once the boiler water temperature falls below 90 C...

Страница 38: ...re for restart Automatic ignition Burnout LED brightness Induced draught blower Primary airflap Secondary airflap O2 heating Automatic ignition Measurement values Parameters Induced draught blower set...

Страница 39: ...values and parameters can be displayed and modified on the service level WARNING Only trained service personnel may perform system modifications in the service level Navigate to the service level by p...

Страница 40: ...and the boiler resumes normal heating mode Factory setting 75 C Possible settings 65 75 C Automatic ignition This adjuster is used to set whether automatic ignition is present or not Factory setting d...

Страница 41: ...ed draught blower Primary airflap Secondary airflap O2 heating Ignition The actuators are turned off again automatically after a timeout without actuations A self test is started at the end of an actu...

Страница 42: ...oWIN Touch 3 Connect the 4 pole LON plug to the InfoWIN Touch Once the voltage supply has been connected to the InfoWIN Touch the Windhager logo and a charge bar appear on the device after a short del...

Страница 43: ......

Страница 44: ...izung Schweiz AG Rue des Champs Lovats 23 CH 1400 Yverdon les Bains Windhager Zentralheizung Schweiz AG Dorfplatz 2 CH 3114 Wichtrach ITALY Windhager Italy S R L Via Vital 98c I 31015 Conegliano TV T...

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