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Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660
or email: [email protected]. Hours: 7 am to 6 pm MST.
Reasons for Weak Cellular Signals
Anyone who uses a cell phone or cellular data card knows the frustration of
not being able to connect to or maintain a strong cellular signal. When this
occurs, it is generally due to one of two reasons:
1. Location of the Nearest Cell Tower – Cell towers are situated to
provide broad coverage; however, there are many areas in which
signal strength may be reduced by topographic features or by local
government restrictions on the height or placement of the towers
themselves. Rural areas generally have fewer cell towers than urban
regions.
2. Natural and Man-Made Obstructions – Signal strength can also
be negatively affected by trees, hills, buildings, weather, and other
obstructions. You may be relatively close to a cell tower but still unable
to make a call. This often occurs in homes, offices and other buildings
in which stucco, concrete or metal walls may block the signal.
The Signal Booster works with two antennas. The Inside Antenna
communicates with your cell phone and the Outside Antenna
communicates with the cell tower. The Outside Antenna receives the cell
tower signal and sends it through the cable to the Signal Booster, where it
is amplified and re-transmitted much stronger through the Inside Antenna
into the room. When the Inside Antenna picks up a signal from your cellular
device, the Signal Booster amplifies that signal and transmits it through the
cable to the Outside Antenna and back to the cell tower.
Note:
The Signal Booster will only operate if there is an adequate signal
to
amplify.
Finding the Strongest Signal
When installing your Signal Booster’s Outside Antenna, aiming it towards
the best signal source from your service provider is important. The best
way of getting the strongest signal is to have one person on the roof to
rotate the Outside Antenna, which is connected to the Signal Booster.
Turning the Outside Antenna about 45 degrees at a time, while the second
person is watching the signal strength on the phone inside the building. This
allows you to read the signal strength from the cell tower. It is preferable to
have the phone in the test mode so the actual signal strength can be read,
as bars are not the most accurate. Go to
www.WilsonElectronics.com
for
help in finding the test mode for your phone. Always make sure the person
inside the building gives the signal time to arrive and register on the phone
(between 10-30 seconds for phone to reset to the signal reading).