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Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660
or email: [email protected]. Hours: 7 am to 6 pm MST.
tower. Oscillation occurs just like in an audio system when you put a
microphone next to a speaker and get a big squeal. When the Inside
Antenna is too close to the Outside Antenna the same type of oscillation
occurs. If the Signal Booster has a red light, the following steps need to
be done for each affected band.
First, check the Signal Booster by unplugging the power cord and
removing the coax cables from the Signal Booster. Adjust the gain to
minimum and plug the Signal Booster back in. You should now have a
green light. If not, contact Wilson Electronics Technical Support Team.
If your lights are green then unplug the Signal Booster, reconnect
the coax cables and ensure all connections are tight. Plug the Signal
Booster back in. Increase the gain until you get a red light (for example,
it may be at 50 dB for the red light) then decrease the gain until you get
a green light. If your coverage is sufficient then you are done. If not, you
will need to separate the Inside and Outside antennas further apart.
Separating the antennas is very important to get the necessary gain for
the system to provide maximum coverage and a green light.
The Outside Antenna, if it is a directional antenna, needs to be pointed
at the cell tower with its back facing towards the Inside Antenna (refer
to Figures 1 & 2 on page 10). The Inside Antenna should have the back
facing the back of the Outside Antenna (the front of the Inside Antenna
is indicated by the Wilson Logo). Without proper orientation of the
antennas, you will not be able to get the maximum gain from the Signal
Booster.