en
Troubleshooting possible causes and remedies
38
WILO USA 2021-01
10.1
Troubleshooting
Possible error types
Error type
Description
1
Delivery rate too low
2
Motor overloaded
3
Pump end pressure too high
4
Bearing temperature too high
5
Pump housing leakage
6
Shaft seal leakage
7
Pump does not run smoothly or is loud
8
Pump temperature too high
Table 11:
Error types
10.2
Causes and remedies
Error type:
1
2
3
4
5
6
7
8
Cause
Remedy
X
Counter pressure too
high
– Check system for con-
taminants
– Reset the duty point
X
X
X
Pump and/or piping not
completely filled
– Vent pump and fill suc-
tion line
X
X
X
Inlet pressure too low or
negative suction head
too high
– Correct the fluid level
– Minimise resistances in
the suction line
– Clean filter
– Reduce negative suc-
tion head by installing the
pump lower
X
Incorrect direction of ro-
tation
– Change the motor con-
nection phases
X
Pump sucks air or the
suction line is leaky
– Replace gasket
– Check suction line
X
Supply line or impeller
clogged
– Remove clog
X
X
Pump blocked by loose or
jammed parts
– Clean pump
X
Air pockets in the piping
– Change the pipe layout
or install an air vent valve
X
Speed too low
– with frequency con-
verter operation
– without frequency
converter operation
– Increase frequency in
the permissible range
– Check voltage
X
X
Motor running on
2 phases
– Check phases and fuses
X
X
Counter pressure of the
pump too low
– Readjust the duty point
or adjust the impeller
X
The viscosity or density
of the fluid is higher than
the design value
– Check the pump di-
mensioning (consult with
the manufacturer)
X
X
X
X
X
The pump is strained
Correct the pump install-
ation
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