UM380 03 010
65
Problem Determination
7 Problem Determination
7.1 Introduction
This chapter on Problem Determination has sections which cover:
•
Power on problems.
•
First level diagnosis of operational problems.
•
Detailed specific diagnostic and corrective procedures.
These sections are written for a user attending a new or failed installation. The most
helpful information is obtained from the Vision iQ management equipment connected to an
InterChange iQ 2000 or iQ 2000plus. Flow charts outline the initial diagnostic procedure,
then direct the reader to specific procedures for the recommended recovery action.
These sections also provide an indication of the level to which remote diagnosis can assist.
Reference is made to various commands which can be issued from a PC with Vision iQ,
connected directly or via a modem.
When performing an installation, cabling problems are common.
Section 7.4.3 Port Failure
Alarms
shows how to diagnose the majority of these, using the information shown on the
status display.
7.2 Power-On Problems
When an InterChange iQ 2000 or iQ 2000plus unit is powered on it performs a series of
self-tests to ensure the hardware is functioning correctly. Normal operation of the module is
resumed only if all its tests are successful.
The four
STATUS
LEDs and the
Power
LED on the front panel indicate the progress of the tests.
If nothing is displayed follow the Power Supply diagnosis procedure in
Section 7.4.1
.