WS2H, WS2HF, and WS3 Manual
Page
61
Problem
Possible Cause
Solution
16. Err – 1003 = Control valve
motor ran too long and
was unable to fi nd the
next cycle position
a. Motor failure during a
regeneration
b. Foreign matter built up on piston
and stack assemblies creating
friction and drag enough to time
out motor
c. Drive bracket not snapped in
properly and out of position
enough that reduction gears and
drive gear do not interface
a. Check motor connections then
Press NEXT and REGEN buttons for
about 3 seconds to resynchronize
software with piston position.
b. Replace piston and stack
assemblies. Press NEXT and
REGEN buttons for about 3 seconds
to resynchronize software with
piston position.
c. Snap drive bracket in properly then
press NEXT and REGEN buttons for
about 3 seconds to resynchronize
software with piston position.
17. Err - 14001 = Message
queue full
a. Lead PC Board did not receive a
response from lag units.
a. Press NEXT and REGEN buttons
for > 3 seconds to resynchronize
software with piston position.
18. Err -15003 = MAV or
NHWBP valve motor
ran too long and unable
to fi nd the proper park
position
Motorized Alternating
Valve = MAV
No Hard Water Bypass
= NHBP
a. Control valve programmed for
ALT A or NHWBP without having
a motorized drive securely
connected to the 2-pin terminal
labeled “BYPASS” on the main
PC Board
b. Poor wire connection
c. Excess drag causing timeout
before stall
d. Motorized Bypass or MAV for
NHBP motor not fully engaged
with reduction gears
a. Press NEX
T and REGEN buttons for
about 3 seconds to resynchronize
software with piston position. Re-
program valve to proper setting
b. Remove power and check
connection for Motorized Bypass or
MAV for NHBP motor to PC Board
two pin connection labeled BYPASS.
Make sure wires in connector are
inserted securely and no wires are
broken. Clean pins on PC Board
by plugging and unplugging the
connector a few times to remove
excess protective coating. Press
NEXT and REGEN buttons for about
3 seconds to resynchronize software
with piston position.
c. Open Motorized Bypass or MAV for
NHBP to check for obstructions
d.
Properly insert motor into casing, do
not force into casing. Press NEXT
and REGEN buttons for about 3
seconds to resynchronize software
with piston position.
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