Voltech AT3600, Руководство пользователя

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V
OLTECH
AC I
NTERFACE
U
SER
M
ANUAL PAGE
52
6. W
ARRANTY
& S
ERVICE
6.1. W
ARRANTY
The Voltech AC Interface Fixture is warranted against defects in materials and workmanship for a period of
twelve (12) months from the date of shipment.
In the event of failure of a customer unit during this period, Voltech will:
• At Voltech’s discretion, repair or replace the faulty unit free-of-charge for a unit returned to an authorized
service centre. Shipment from the customer address will be the responsibility of the customer.
Voltech reserves the right to waive this benefit in any event where it is clear upon inspection that the cause
of the failure is due to customer misuse.
Voltech will be the sole arbiter in this circumstance.
• Pay all return shipment charges from the Voltech service centre to the customer.
• Repair/verify the customer unit before dispatch. A certificate of verification will be issued as a matter of
course.
Because software is inherently complex and may not be completely free of errors, you are advised to verify
your work. In no event will Voltech be liable for direct, indirect, special, incidental, or consequential damages
arising out of the use of or inability to use software or documentation, even if advised of the possibility of such
damage.
Voltech is not responsible for any lost profits or revenue, loss of use of software, loss of data, cost of substitute
software, claims by third parties, or for other similar costs. In no case shall Voltech's liability exceed the
amount of the license fee.
6.2. S
ERVICE
To confirm the accuracy of your AC interface fixture, a verification check should be carried out every 12
months.
Verification is carried out using purpose-built equipment.
The verification can be performed by an authorised Voltech service centre.
For details of verification facilities and any other service requests, contact your supplier.
6.3. O
BTAINING
S
ERVICE AND
A
PPLICATIONS
S
UPPORT
Voltech personnel will be happy to help you with any query that you may have. Please e-mail your local
supplier or your regional Voltech service centre, as listed at the front of this manual.
To ensure we provide the fastest possible support, we may ask you for:
•
The serial number of your AC Interface Fixture (found on the back of the fixture)
•
The firmware revision level of the AT3600/AT5600 that you are using (shown on the AT3600/AT5600’s
front panel during power-on)
•
The software revision levels of the PC Editor and Server software that you are using.